Ulta.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: ulta.com

ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.

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Forum & Comments (200+)


How do you rate your experience with Ulta.com?

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 Ulta.com status: NO ISSUES  200 comments

Ulta.com problems for the last 24 hours


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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on ulta.com. In this case, use the links below:

http://ulta.com    https://ulta.com    http://www.ulta.com    https://www.ulta.com


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kikisgrams    •   59 days ago  # 6 September 2024 + 0 -

tried all websites above and still not working to sign into ulta.com???
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AMJ    •   156 days ago  # 2 June 2024 + 1 -
ULTA Website is completely dysfuntional.

This is ridiculous! I am unable to add more than one item to my cart. Then, the cart disappears, and I am unable to check out. Repeated visits to this website over the last several days: problem after problem. Ulta needs to fix this mess.
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BellaS    •   156 days ago  # 2 June 2024 + 1 -

I can't sign in, or add anything on my cart to purchase.
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olive    •   171 days ago  # 18 May 2024 + 1 -

unable to sign in on website or app for the last week. i deleted and downloaded the app, still just gives me "refresh and try again"
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Regina    •   176 days ago  # 13 May 2024 + 0 -

It wont let me check what's in my bag after I just spent an hour looking for things, and it's also not letting me log in.
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Laura    •   189 days ago  # + 1 -

“Page not loading” screen for hours on the app
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Guest    •   190 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to log in for days.
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Debbie    •   200 days ago  # + 2 -

Cannot sign in on app or website. I did get as far as checkout but then it wouldn’t let me submit.
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DCusick    •   202 days ago  # + 0 -

Can't log onto the website. Have been trying all morning. Called but the representative had no real help to offer.
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L    •   212 days ago  # + -1 -
Unable to order for months

Haven't been able to order anything on website for months. And CEO sounding alarm that sales have slumped this past quarter. Maybe if website were working your sales wouldn't be down.
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Guest    •   212 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Payment page won't work. Contacted the company on social media and they couldn't care less.
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Jackie    •   214 days ago  # + 0 -
Ulta website and app not working for days now

was told my customer chat that its an IOS problem and that its mostly fix, but obviously people like myself are having issues. I can't sign in, or add anything on my cart to purchase. the chat people are clueless and don't know anything about it.
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julia    •   216 days ago  # + 3 -

my app won’t work and neither will the website. Website has the spinning icon and app won’t load at all
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asddsa    •   217 days ago  # + 2 -

hit login, just have a circle spinning and spinning, can't get to login page
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Guest    •   217 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot check out
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A    •   220 days ago  # + 0 -

Ulta has these sales to promote online shopping yet the app and site can’t seem to handle the traffic. So annoying.
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M    •   221 days ago  # + 1 -
Tired of this site

Can't get in, have tried for 5 hours , not the first time I have experienced issues with Ulta.com. Shame shame shame on you ulta for promoting online only sales and not being capable of allowing customers to shop. Reason why I give up on shopping at Ulta. I'll pay more elsewhere.
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Guest    •   223 days ago  # + 0 -
Switching to Sephora Indefinitely

Ulta promotes online ordering so I wanted to take advantage of their sales. but..... Issues adding gift card, credit card, coupon, so I paid using apple pay only to be charged and reimbursed 3 times. Still no order in my history! Extremely frustrating!!!!!!
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guest    •   224 days ago  # + 0 -

not able to log in
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Guest    •   225 days ago  # + 0 -

this is so f***ing annoying.
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Lisa    •   225 days ago  # + 1 -

I am unable to login using the app or online. The login circle just keeps spinning. Very frustrating when I want to shop there!
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Lisa    •   226 days ago  # + 3 -

Not able to log in
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Guest    •   226 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

ULTA site is never working !
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j    •   226 days ago  # + 2 -

not able to log in - florida
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Asbeers    •   226 days ago  # + 7 -

Can't sign into account to checkout my cart/place an order.
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Nkem    •   228 days ago  # + 1 -

Can't sign in !!!!!!!!!!!
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Kim Murphy    •   228 days ago  # + 1 -

Can’t sign in or access my cart to check out.
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Sandy    •   229 days ago  # + 1 -

Can’t log in, can’t get app to open.
March 21, Boston area
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Guest    •   229 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t get on website
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Nah 2    •   229 days ago  # + 0 -

I'm not able to log in.
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Guest    •   229 days ago  # + 4 -
★ ☆ ☆ ☆ ☆

can't bring up my sign in.
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Nah    •   230 days ago  # + 2 -

cannot sign in
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Sunny    •   231 days ago  # + 0 -

Down in Los Angeles - unable to sign in
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Jay    •   231 days ago  # + 0 -

Down in Saint Louis, unable to sign in
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Tiff    •   231 days ago  # + 0 -

Down in Las Vegas, unable to sign in
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Katy    •   233 days ago  # + 1 -

Cannot sign in, nothing loads to cart. So, cannot make purchases.
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Deena    •   233 days ago  # + 0 -

Down in Alabama. Cannot sign in
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Frustrated in NC    •   233 days ago  # + 7 -

Can not add items. Can not sign in. Can not load full pages of items.
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Miss Pittsburgh    •   239 days ago  # + 0 -

Ulta is down. Will not accept username & password. Also, Commenity bill pay is down....same problem.
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Platinum customer in PA    •   239 days ago  # + 1 -

Trying to shop on Ulta.com but the site is frozen.
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S    •   240 days ago  # + 5 -

Literally missed the sale because their stupid website wouldn't work omfg
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Guest    •   240 days ago  # + 9 -

so frustrating. trying to shop since Friday and cannot buy anything. nothing loads. nothing adds. and cant log in
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SS    •   240 days ago  # + 1 -

Cannot log in. User name and password correct.
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guest    •   241 days ago  # + 0 -

cannot use gift card online
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Guest    •   241 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

App never works
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Mary    •   243 days ago  # + 1 -

Can't check out
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Guest    •   244 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

cant add items to cart
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Guest    •   245 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

Website has been messed up for days. Will not save anything to my cart, won't allow me to search for brands or use the filter option.
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Krystal.    •   247 days ago  # + 7 -

Every time u guys have a sale the website is down. Really nice
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Mercy    •   247 days ago  # + 9 -

Ulta unable to sign in.
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Guest    •   247 days ago  # + 1 -
Utterly annoying

This is ridiculous I’ve tried every other hour to be patient . Doesn’t recognize my log in . Won’t save items to my cart . Won’t let me check out … ???
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Guest    •   248 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website isn't working.
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Guest    •   248 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Can't check out, button is gray. Card and address info is correct.
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Heidi    •   250 days ago  # + 6 -

Not saving anything I add to my cart. Won't let me sign it, page just spins to load and never does. Super frustrating.
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smiley    •   251 days ago  # + 2 -
Can't log in or order, page stuck on loading at sign in.

Can't log in or see cart in app or on website. The page just keeps loading. It's disappointing. I had a coupon that ended today. I guess they don't want my money.
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Amanda    •   253 days ago  # + 3 -

It will not let me checkout on the website or even keep anything in my cart that I added!
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Lilly Hamburger    •   254 days ago  # + 2 -

I can’t search anything the website doesn’t show anything even when they carry the brand
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Ashley Brandt    •   254 days ago  # + 2 -

Can't place order
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Guest    •   257 days ago  # + 0 -

can't log in, page just keeps loading!!!!!! getting very frustrated
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Guest    •   257 days ago  # + 7 -
★ ☆ ☆ ☆ ☆

I cant place my order. I've tried every single payment method available & it keeps telling me there is something wrong with my address or my card info (which is bs)
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Guest    •   257 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Stupid!Cannot login or order ANYTHING!!!
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HM    •   257 days ago  # + 2 -

Have not been able to place an order for two days straight. Cannot log into my account or check rewards.
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HW    •   258 days ago  # + 2 -

Cannot place an order on app or website for 2 days. Site issues.
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West    •   258 days ago  # + 1 -
Harriet

Today is Tuesday. The website was down on Saturday. The week before it was so glitchy I couldn't pick specific colors, the site crashed, kept asking me to sign-in or wouldn't load. Yesterday and today it will not take any payment methods. Several hold on my card but not able to complete order.
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Jay    •   262 days ago  # + 0 -
App down

Ulta app has been down for 2 days. All it says is "page not loading. Please try to refresh the page." Web page seems to be working, but the app is completely down.
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LM    •   262 days ago  # + 0 -
Website freezing/failing to load

Site keeps freezing with any selection on site. Search feature goes fails to load products, when I search for the product via the menu options, doesn't allow me to choose options regarding item, just freezes up.
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Clare    •   263 days ago  # + 1 -

Login screen never loads. Can't log in.
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diana    •   263 days ago  # + -1 -

Access Denied
You don't have permission to access "http://www.ulta.com/" on this server.

Reference #18.a697c017.1708012514.86760b7
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Guest    •   265 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

freezes every 5 seconds, genuinely can't use it
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G    •   267 days ago  # + 0 -

I attempt to login and i log in just for it to ask me to login in again, log in again, log in again.
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Guest    •   272 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have forgotten my password and when on the Ulta website I click “Forgot Password” and it either won’t go on to ask for my email address, or it asks then says I don’t have an account, I get Ulta emails at that email address multiple times a week.
Am using Safari browser on my iPad.
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Teri Lynn    •   275 days ago  # + 1 -

My bag won't load for three days now in Florida, so cannot order!
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Mady    •   275 days ago  # + 0 -

Click on a product and nothing loads. Just says "Product Information" at top of blank white page.
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MandyR    •   277 days ago  # + 5 -
Ulta Sign In and Bag will not Load.

For the last week, when I try to log into Ulta on my laptop, the load keeps spinning .
It`ll spin forever if I get up and just let it spin.
One time II was able to get in, I have 4 items in my bag, but when I click my bag, it brings me to a page without my items, and just the words about the possibilities are endless.
I have tried other links, manually typed in the url, used messages from Ulta in my email, and
links from Google. Nothing works to let my sign inm and continue to shop.
Even if I add to my bag without signing in, I cannot sign in, and sometimes cannot even open my bag when clicked.



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Tammy    •   293 days ago  # + 0 -
Please fix this problem do i can place my order

Everything works ok but when i hit the”place order” button it wont work. the place order button is not highlighted. I have tried to place my order about 20 times over the last week.
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Riley    •   297 days ago  # + 1 -

It won’t let me sign-in.
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Sandra    •   302 days ago  # + 2 -
Many issues with purchase

Was attempting to process order on the app. Had frequent issues. When attempting to pay for my order it returned me to the order screen and said card info incorrect (same Apple Pay I always use). Tried 2 different payment methods with the same error. First method got charged and my points got deducted, but no order is showing. Contacted support who said allegedly the order was tendered, and provided me with an order number (number says its invalid).
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Michelle    •   302 days ago  # + 1 -

constantly redirecting to the same Sol de Janeiro page, impossible to stay on any other page, shopping impossible
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Jessica    •   304 days ago  # + 0 -

Jan 5th 2024 app just not allowing me to search keeps shutting down. My other apps Sephora is fine.
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dalia    •   308 days ago  # + 5 -

saying account not found each time i try logging in
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Chloe    •   308 days ago  # + 4 -

Not letting me log in on app
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Teresa    •   313 days ago  # + 2 -

Will not let me add or remove items from cart, nor let me sign/in or out.
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Jessica    •   314 days ago  # + 6 -

Site won't let me open cart/bag or add anything else to it
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Guest    •   319 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Constantly crashing, hard to navigate.
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Araceli    •   327 days ago  # + 2 -
Doesn’t let me order!

So I placed an order last week getting a Dyson almost 600$ total and now I’m trying to place another order $50 but it keeps saying “oops something went wrong while processing your order . Please try again.” Aoas. Mind you I’ve been trying to order since Tuesday morning it’s not Thursday morning wtf is going on with Ulta!
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Lainie    •   329 days ago  # + 0 -
All saved for later items missing!!

All of the items that I had saved for later are gone! I have put in 2 orders in the last week and I pull off the saved for later list to place my next order. Please bring the saved items back so we can all continue shopping.
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Bobbie    •   330 days ago  # + 0 -

Website is down again. This keeps happening.
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Guest    •   330 days ago  # + 0 -
★ ★ ☆ ☆ ☆

The website goes down a lot now.
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Grr    •   330 days ago  # + 0 -

Login in not working
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Christy Harris    •   331 days ago  # + 1 -

Can’t add bundle and save product to cart. $15 offer but you can’t take advantage of it.
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Giftcard    •   333 days ago  # + 1 -
Frustrating

Placed order paid with my gift card it went through but now I can't find the order anywhere like it didn't exist so frustrating and now half my $200 gift card is gone
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Teeevee    •   338 days ago  # + 0 -

I just spoke with customer service and they’re escalating the matter . She told me major credit cards are having issues . So idk
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MelB    •   339 days ago  # + 1 -

Can’t login to the site/app- what a waste
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Guest    •   343 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I haven’t been able to place an online order for the past 4 months!! So frustrating!!!!
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Carrie    •   343 days ago  # + 5 -
Ulta Credit Card/checkout not working

I have just wasted 2 hours trying to place an order-keeps saying problems validating payment when there is nothing wrong with 2 cards, Paypal, a gift card, reward points. No one knows how to fix the order and of course Im missing all of the deals. Fix this Ulta!!!!
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Tina    •   344 days ago  # + 3 -

Won’t load cyber Monday deals on app. What a waste of my time!
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Roxie    •   344 days ago  # + 2 -
Cyber Monday

All day yesterday order error. Today new order error message. Two customer service reps useless. I now have gift card to piss away in store.
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Trish    •   344 days ago  # + 4 -

Everything that Natalie has said!!!! This is so frustrating!!!
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Natalie    •   344 days ago  # + 7 -
Black Friday/Cyber Monday - SYKE!!!! NO CHECKOUT

Can't check out with PayPal, credit card (which I re-entered from scratch for good measure), gift card + points that completely cover the balance, or when changing my shipping address or even just selecting pick up at store. I have tried every combo and spent 2 hours talking to customer service. Missed black friday and am going to miss cyber monday and am INSANELY PISSED OFF at this point. Like I just want to give you my money WHY WON'T YOU TAKE IT
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Ash    •   346 days ago  # + 16 -
Checkout failed

I’ve tried to check out more than 30 times and it keeps saying failed to authenticate payment but I know everything is right because I can see all the ulta transactions coming through and being refunded. I talked with customer service and they just said they’re working on it. It’s Saturday afternoon and I’ve been trying to check out since Friday morning
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Jennifer    •   346 days ago  # + 7 -

Can’t checkout with ulta credit card over 24 hrs.
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Pat    •   346 days ago  # + 5 -

Can’t checkout for over 24 hrs now!
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Katie    •   347 days ago  # + 6 -

PayPal not working even though I put my card info in
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Guest    •   350 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

just awful
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Guest    •   356 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

site never fully works, i will try to search a product and nothing loads, i try to go to my cart nothing loads,
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Khrys L    •   368 days ago  # + 1 -
Fed Up and Through

Just tried placing an order and keep getting the M1 Can't Process Your Order message. Not the first time but it's going to be 3 strikes they are out.
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Aissa    •   369 days ago  # + 0 -

I repurchased online NOT The app and it worked but it’s stupid I couldn’t use my points . I was able to get the deal and freebies
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L. Warner    •   374 days ago  # + 1 -
Get it together Ulta app!

I’m sooooo tired of having to call Ulta’s customer service b/c my points “disappeared’. 3xs now. Ulta said they upgraded their app.. more like a downgrade. (Issues since with me August 2023-October 28, 2023.
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Guest    •   379 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

It never works. There's always a problem either with the website, the app, or both.
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Text    •   379 days ago  # + 1 -

I have been trying to place an order for 2 days. Website saying M1. Very tired of this.
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Kat    •   381 days ago  # + 6 -
Unable to Checkout AGAIN

Unfortunately we are unable to process your order (M1)…continuously getting this message no matter what. On the app. Tried website through Google. Uninstalled app, reinstalled. Cleared cache and everything else ULTA CHAT ADVISED ME TO DO. Chat assistant didn’t answer when I asked if there are known current technical issues. Tried using Apple Pay instead of my Ulta card, payment went through but not my actual ORDER. They need to do something about these issues because it’s aggravating and happens too often ????
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Guest    •   383 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Website and app down for 2 months
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Guest    •   389 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Not allowing purchases
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CEW    •   389 days ago  # + 5 -
Cannot shop

Cannot sign in on the Ulta.com site. Just keeps spinning. Can't even add anything to the cart because none of the items even has an "Add to Cart" button!! Been trying for the last 2 days!
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JMG    •   393 days ago  # + 5 -
Can not place order

Unfortunately we are unable to process your order (M1)
Unfortunately we are unable to process your order (M3

Tried paying with credit card and via paypal and it will not go through.
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Guest    •   394 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Disgusted
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Deirdre    •   394 days ago  # + 3 -
Absolute nonsense

Been down all week
Customer service is rude. Corporate won't answer phone. Same error messages. Are they trying to go out of business? This is ridiculous. I have never dealt with a company like this before. I am a 23 year Platinum card holder, not that it matters to them. I day we all boycott Ulta and shop elsewhere
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Guest    •   394 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolute bullshit.Server down one we
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RJT    •   398 days ago  # + 2 -
Stilllll Unable to Process Your Order

I tried again, on my phone (mobile site, not app) this time, with a different card. I got M1 instead of M3. I just wanted to use a $10 coupon they sent out... I like Sephora with all their samples anyway. It's crazy Ulta would allow all of these problems to go on for so long! I never even got a response from customer service.
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Guest    •   399 days ago  # + 4 -
★ ☆ ☆ ☆ ☆

I usually have no issue with ordering, but for the past 5 or 6 tries, I keep getting this stupid Error M1 or M3 Sorry we are unable to complete your order at this time.... What's up with this??? I've tried App, no App, different Cards. I'm 45 minutes from a store and have a broke foot. If it's gonna be like this, time to cancel and give Sephora a whirl ????
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Bugs    •   399 days ago  # + 2 -

How can such a large company have such a buggy website?
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RJT    •   399 days ago  # + 3 -
Unable to Process Your Order

Unfortunately we are unable to process your order (M3)
Message I receive when trying to process online order, pick-up in store.
I'm lucky I can go to the store, but prefer to do everything online ahead of time.
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Page    •   399 days ago  # + -1 -

I can order and pay either on the Ulta Website. I've been trying since Friday Sep 29.
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Guest    •   400 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

I can’t order and pay
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Margo    •   402 days ago  # + 1 -

Ulta website and app has not worked for weeks. I need to order my stuff. Hope they fix soon.
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Sarah    •   409 days ago  # + 2 -
Unable to place Ulta order 9/2023

I have been unable to make a purchase on ulta for over a week now. I get a processing “M3” error code after submitting my order. Emailed customer service with no response, texted customer service with response next day. They asked for my bag ID and said they reset my cart and to delete the app and download the app again & she would check on me in 30 min to see if it worked. It did not work, texted back with no response & she never “checked” back in with me either. Very frustrating and yes, the customer service is a JOKE !
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Guest    •   414 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Coupon didn’t work. Online chat didn’t win. Facebook messenger got no response.
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Frustrated Ulta Customer    •   417 days ago  # + 7 -
Can't Checkout on App or Website

It's been 3 weeks and I still can't place an order! I keep getting the following error message during checkout: _O_CHK_2040_CHANGE-CC-BILLING-ADDRESS-VALIDATION-FAILURE
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kel    •   418 days ago  # + 5 -
cant log in!

cant login or change password! "Account not found" error with account ive had 15+ years. Try to login to another account i have emails from, wont let me reset password after attempting"E_O_LOGIN_1016_NEW-PASSWORD-MISSING-OR-INVALID"
Try to create new account with membership number, "E_O_LOGIN_1016_NEW-PASSWORD-MISSING-OR-INVALID" error! wtf is this!
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DD Owens    •   418 days ago  # + 1 -
Down again!!!

Ulta is still down, using my Ulta card still will not process, error message. Call customer service had reset my card, whatever that mean, checked out as a guest and still noting. ughhh.
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Lily Avalos    •   418 days ago  # + 1 -
ULTA still down

Ulta still not working. Like everyone else, cannot use coupon code or checkout. Was on call with Customer Service and they were of no help. Just said they don't know what's wrong and that they will send my information to a specialist. Just sucks cus I really wanted to buy from the 21 DAYS OF BEAUTY :(
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Angry Customer    •   423 days ago  # + 15 -
Ulta Checkout STILL NOT WORKING

Ulta checkout still not working. It's been over 2 weeks. Current issue is that nothing happens when I click on the checkout button. There is a spinning circle that appears and then nothing. The page doesn't change, it's stuck. Also, if I try to enter a coupon code, I get an error message saying the coupon code has already been added, but it hasn't. FIX YOUR SYSTEM, ULTA!!!
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Nicole    •   424 days ago  # + 3 -
Sign on not working. Again

I can not sign on to app or website. I tried to reset my password (again) and keep getting an error message. E_O_LOGIN_1016_NEW-PASSWORD-MISSING-OR-INVALID. I spoke with customer service last week with the same issue. Worked for 24hrs and then not able again to sign on.

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Angelina    •   424 days ago  # + 17 -
Ulta Site Not Working for over a week

I have been trying to place an order for over a week now and it won't check out my order and doesn't accept my coupon either says coupon used when it hasn't been. I even tried checking out without using the coupon and it still does not complete the checkout. I have been texting customer support to no avail. They give me different coupon codes to use, but I get the same message, coupon used. It seems like they don't have any clue what the problem is and won't admit there is a problem. They think it is my devices, but I do not have a problem ordering merchandise from other shopping sites only ULTA. I tried to place an order via my cellphone and on my computer and nothing works. This is very frustrating when you cannot get an answer or a fix from Ulta. I love ordering from them but if they cannot fix their site they will lose a customer.
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Tracy    •   424 days ago  # + 11 -

I’ve been trying to purchase for weeks just spins at ck out. Can’t get a hold of customer service totally unbelievable
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Guest    •   425 days ago  # + 4 -
Unable to checkout

Idk what’s wrong with their website and app but for the last 4 days I’ve tried to check out on the app somehow was able to check out in the app on sept 5 after a while of trying, then I went back to my purchase history to make sure I’m good then I see my order was canceled and used Ulta coupon that I get from the Ulta emails, I tried to check out and add everything in my cart from my first order but then I get an error message so the second order doesn’t go through. Then I get my laptop sign into my account and now on the website I can’t go pass the checkout bag like I hit check out the circle thing pops up as if it loading but then nothing happens and you still can’t check out. Then I decide to open a different browser and use private mode on my laptop but I didn’t sign into my account I just checked out as guest abs after going back and fourth with a rep online on their chat they gave me 20% off since my original order was cancelled at first they told me it’s cause everything I had ordered was sold out which was strange cause it was a big order but it’s funny cause I placed the exact same order again and it finally went through and now it’s shipped but my account still isn’t letting me to check out even if I wanted to place a new order and neither is on the website even if I’m not logged in idk how I managed the third time but it worked. But yeah it’s still not working so I guess you have to try your luck and keep trying it’s so annoying
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Guest    •   425 days ago  # + 1 -

Won’t let me check out ????
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Guest    •   425 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

UNABLE TO PROCESS MY ORDER AND CUSTOMER SERVICE IS TERRIBLE IVE BEEN ON HOLD FOR ABOUT 35 MINUTES AS I WRITE THIS
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Guest    •   426 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

I always look forward to 21 days of beauty but not this time. I put things in my cart and it won’t even let me check out on the mobile app or my laptop. They are having some severe issues. And good luck with their customer service. I have tried calling only to be told “it’s a glitch” and they can’t process my order over the phone. Alps forget texting or emails because they don’t even return those. I think my days of being a customer are over. FIX YOUR APP!!!
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Guest    •   426 days ago  # + 4 -
★ ☆ ☆ ☆ ☆

I was chatting with Ulta customer service about the checkout not working, then she just stopped responding. The problem had not been resolved.
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JK Gillespie    •   427 days ago  # + 3 -
ULTA Website and some Accounts are not working due to an Update from late August

I have been trying to get my account corrected for 12 days. After waiting on line for 30 minutes to talk to someone at customer service my call was dropped. This has happened multiple times each time I call. When I do get to someone I am told they did an update and have to pass me to a specialist to get my account fixed because of an issue they are seeing with a large number of accounts. They tell me to wait 24 to 72 hours before trying again. however, my account is still not working and I never get a response or email.
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Guest    •   427 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Tried to log in to make sure my credit card bill was paid, and it’s saying the website has been “moved” or “no longer exists” ????
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AM    •   427 days ago  # + 1 -

This has been an issue for over a week! Go to Target.com if you want something from 21 DOB
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Julie    •   427 days ago  # + 4 -

Not able to check out…
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Katie    •   428 days ago  # + 1 -

Same unable to check out missed out on sale I wanted
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Dawn    •   428 days ago  # + 5 -

Figures on the days of beauty sale, the app is NOT working. Refresh doesn't help either!!
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Erika    •   428 days ago  # + 12 -
Can't check out

Been trying to check out since August 30th, when I click checkout it takes me right back to my bag on both the app and website. I wasn't able to get my August birthday gift or discounts and have missed a few free gifts with purchase now. Now today they are re-running all the sales from the past week...which would be cool if I could buy anything
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Guest 2    •   428 days ago  # + 3 -

Can't use the app at all. Chatted with Angie and she didn't help at all. Felt like she wanted me to go away.
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Guest 2    •   428 days ago  # + 2 -

Ulta website has been down since Wednesday, August 30th. I missed out on ordering items and earning birthday points. Still isn't working
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Guest    •   429 days ago  # + 4 -

Ulta app and website won’t let me check out.
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Anna Vanderwoodsen    •   429 days ago  # + 4 -
Ulta Checkout button not working

im trying to buy on ulta because i wanna buy stuff that have 30% off and when i try to checkout the checkout button doesn’t work . Please ulta Fix this the promotion is only for today sept 3 , 2023 and not another day
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Guest    •   429 days ago  # + 0 -
Login error

Got a notification that there was a data leak associated with my ulta account. tried changing my password and the website won't let me. says there is an error in my login. been trying to get ahold of customer service for hours. just going to go ahead and try to delete my account.
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Guest    •   429 days ago  # + 8 -
★ ☆ ☆ ☆ ☆

won't let me check out
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Debbie    •   429 days ago  # + 13 -
Disappointed and disgusted

Been trying for two days to place an order. Missed out on a free gift with purchase. Out of stock now ( how if nobody able to get through and it’s online only????). After an hour wait I talked with a human. No help. Ulta- you need to put an announcement on your website that there’s an issue!! I would go to Sephora but I have gift card to Ulta I need to use. Geez Ulta. Shame on you.
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Lisa    •   430 days ago  # + 1 -
Something is definitely down!


There is just a box, with a spinner going around and a round, and a message that says "Be right back! Thank you for your patience!" This has been going on for half an hour.
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Ughhhh!!!!!    •   431 days ago  # + 16 -

Can't sign in or order today!!!!
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Frustrated Customer    •   433 days ago  # + 8 -
Ulta Checkout Not Working

Ulta checkout is not working. I keep getting "verification failed" errors during the checkout process. This has been happening for the past 4 days on the website and the app. I've tried changing my payment method, but that didn't help. Customer service is extremely difficult to get ahold of, probably because of the huge volume of people trying to contact them for the same reason.
Ulta - Please issue a statement and apology to your customers! It's so unprofessional to ignore the fact that your system is not functioning properly! Your customers are being left in the dark and customer service isn't helping them!
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Anonymous    •   434 days ago  # + -7 -
Comment is hidden.

Jess    •   434 days ago  # + 4 -
Ulta Shopping Bag Issues

Last 2 days Ulta website and app, are not working. I add things to my cart, get tons in there so I can go back and decide what I want, and then it shows nothing is in my cart. I try and add more things, it shows the number going up, but nothing in the actual cart.
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JJ    •   434 days ago  # + 3 -
Pass on Ulta, go to SEPHORA

Neither app nor website are working for me either. Fortunately, SEPHORA mirrors the Ulta sale on their site, and the SEPHORA site is working just fine and accepting my orders- no problems.

I’ve tried Ulta phone/text/chat contacts- gotten nothing. It’s been 24 hrs since I sent them a text, still no response. The chat bot said no one was available and to try again later. After being on hold for over an hour with the phone and not hearing a single sound from an actual human being, I just hung up.

Ulta tech is constantly down and in the past, they’ve never credited me for their mistakes (like given me the same price when their sites are back up). This is why I’m going to SEPHORA this time.
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Xander    •   435 days ago  # + 1 -
Customer service not responding. App price error

Customer service is not responding. I also placed an order, which included a free item. I confirmed the total, and then the receipt said I was charged for the free item’s value. Customer service hasn’t responded in over an hour so now I can’t even have the order cancelled.
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Cassie    •   435 days ago  # + 11 -
Ulta app not working

Tried to place an order on the ulta app. It kept spinning and then would say unable to process order please retry and I would hit the retry button. The order did not go through and now my rewards are gone. I’ve been on hold with customer service for over an hour now. This is crap!
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Ashley    •   435 days ago  # + 3 -
Checkout not working

My order would not go through. It kept saying to go back and update my shopping bag. Unfortunately for Ulta, they just lost my sale. I went to Sephora and purchased the same items on sale.
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Kelly    •   435 days ago  # + 2 -
Website

My order just was spinning for over 30 mins. I used rewards and a gift card but it never processed but the money is not on either now. Tried calling, chat and text - nothing over an hour spent and just sent an email. Ridiculous!
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Lisa    •   435 days ago  # + 3 -
Ulta site isn’t working

Can’t place my order-tried repeatedly!?!! This happened to me in April as well. If Ulta can’t be ready in EVERY WAY for their 21 days of beauty, don’t have it!! In April when I contacted their “chat” help line, it was bs. There is no customer service, buyer beware!
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leeyah87    •   435 days ago  # + 15 -
Ulta Checkout Not Working

Sale prices not shown in bag during checkout. Plus, checkout not working. I keep getting an error message saying that something went wrong. It's been like this for two days now. I've tried the app and the website - both are not working. Ulta better honor sale prices and codes that expired and weren't able to be used because of their system issue.
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Guest    •   436 days ago  # + 2 -
Cart/bag not reflecting sale price. Forgot password option not working.

Website said a product was on sale. Once I put it in my bag, it did not reflect the sale item. Also, it is not letting me login, saying my password is wrong. So then I thought, I will do the forgot my password and have them email me a reset link. I did that and received no email. Did it again, still no email.
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Guest    •   436 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Customer services won't even acknowledge the app and website are broken
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Guest    •   437 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The checkout has been broken for weeks.
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Frustrated Ulta customer    •   440 days ago  # + 1 -

For the past 5 days, the online ordering won’t process any form of payment I try and won’t let me use my points.
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Guest    •   441 days ago  # + 9 -
★ ☆ ☆ ☆ ☆

For two days now the site is not processing payment with any form of payment I try.
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ulta beauty user    •   441 days ago  # + 7 -

will not validate payment ...
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Ulta Beauty User    •   442 days ago  # + 11 -
Everything is Wrong

I feel like nothing is working. It won’t validate my payment, it’s not even using the Ulta beauty points correctly, and a new gift card is coming out at $0 balance. Customer support won’t answer either. I don’t know what to do.
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Like???    •   442 days ago  # + 38 -

Won’t accept my payment even though my information is correct…
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Annoyed    •   443 days ago  # + 4 -
No discounts card won’t go they

Website is having major issues. Not giving discounts on items that are discounted and won’t let you buy anything even without the discount anyway.

They updated this weekend and customer service was really great and tried to help but they couldn’t solve the problem either.
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Guest    •   443 days ago  # + 3 -
★ ★ ☆ ☆ ☆

i can’t see my shopping chart
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CMW    •   443 days ago  # + 14 -
Over it

Their app and website is horrible. Tells me the cc card payment won't go through when I know funds are plentiful. Won't link up with Paypal right. Tells me the bag has 2 items and when I go to check out, it says bag is empty. So sick of this. Instead of social justice BS, focus on providing a better website and app.
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Poshbrina    •   443 days ago  # + 2 -
Never again. Don't with Ulta

Tried to place one order. Never went through. Check my bank and I have 7 pending charges holding up over $800 on my account. Called and said it can take up to 5 days to reverse.
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Burrito    •   444 days ago  # + 4 -

App and website down
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Guest    •   444 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not loading
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karen    •   444 days ago  # + 1 -

site down.
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Danielle    •   444 days ago  # + 1 -
Can't place online order

"Inventory Reservation Failed" error every time I try to order. Now the website doesn't load and just shows a "Be right back!" message. Representatives are unavailable but apparently they cannot see the reservation error on their end.
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Guest    •   444 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

can't see my bag, can't log in, no one will help at ulta
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Laurie    •   445 days ago  # + 2 -
Can’t place web order

Trying all day, called support, went to store to try to do web order - allunsuccessfully. Getting inventory error message. Ultra rep on phone said she doesn’t see any error. At store they got different message but still couldn’t get order to go through
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Frustrated    •   445 days ago  # + 23 -
Inventory reservation failed message when checking out

Keep receiving inventory reservation failed message on app and website when I go to checkout. Removed everything from bag and deleted app. Issue still persists.
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Irritated    •   445 days ago  # + 2 -
Can't buy anything on site

When I go to checkout and pay it gives me an error stating bag authentication fail but the charges are showing on my Ulta card multiple times. I called customer service she stated that the charges are being credited back.
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Heather    •   445 days ago  # + 2 -

Order won’t go through but puts pending hold on my money. And customer service offered nothing but a sorry for your luck.
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Brooke    •   445 days ago  # + 3 -

Same as everyone else! You Cleared my cart and I just added two new things and still nothing!
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Shannon    •   446 days ago  # + 6 -
New app & website update is awful

Bag icon shows items in my cart but when I go to check out it says my bag is empty. This occurs in the app, in safari and chrome on my phone and on the web. It's been two days of this, contacted customer service three times and they said it must just be an issue with my account and they would "look into it" and get back to me... No communication and no email and the error is still ongoing.
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Antoinette    •   446 days ago  # + 36 -
Keep saying cart is empty but shows number of items

Tried on the mobile app and on a desktop. It keep saying my cart is empty when I go to checkout but shows 40 items in the cart. Been doing this for 3+ hours. Cleared my cache, deleted the app, changed my password nothing is working.
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Guest    •   446 days ago  # + 2 -
★ ★ ☆ ☆ ☆

This app always has some damn issues! Makes me not enjoy my shopping experience!
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anabolicweeeb    •   446 days ago  # + 2 -
site is completely down

Won’t let me add anything to my bag and randomly deleted my entire cart. All my items in cart have been deleted randomly even though I was actively adding to it. Contacted support who offered zero help at all.
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Guest    •   446 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I’m TRYING to reset my password!
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Amanda    •   446 days ago  # + 0 -

Shows $74.99 total for my order until I try to checkout where it shows I need to pay for shipping and a new total of 177.06.
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Nychol    •   447 days ago  # + 0 -

It’s not giving me the biolage sale and adding shipping to a pickup order and I’m platinum member
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Guest    •   447 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

Not letting me place an order
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Jasmine    •   452 days ago  # + 0 -
Creating an account / Sign in issues

i was able to place an order but i made an account to get the points, tried logging in, said i didn’t have an account/was an error. tried to make another one, pressed submit and it took me to a page saying "redirected due to inactivity" tried twice and same thing.
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Guest    •   457 days ago  # + 4 -
★ ★ ★ ☆ ☆

Too slow and do not let me place order
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Guest    •   460 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Cannot place legitimate order
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Jessica    •   469 days ago  # + 2 -

The app and the website are down. I can't view my cart or add items to my cart like a previous user said. And it lost the items in my cart.
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