Wellcare.com Current Status

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Website: wellcare.com

Learn more about your 2024 Medicare Advantage options. Wellcare offers affordable plans with benefits you can't get with Original Medicare. Get started today.

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Forum & Comments (92)


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 Wellcare.com status: NO ISSUES  92 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on wellcare.com. In this case, use the links below:

http://wellcare.com    https://wellcare.com    http://www.wellcare.com    https://www.wellcare.com


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kfirst    •   100 days ago  # 11 August 2024 + 0 -

entered member number and birthdate and continue - won't let me continue
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nil    •   118 days ago  # 24 July 2024 + 0 -
pille

Cant log in keeps sending me back to main page even after sending me verification code
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
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Guest    •   146 days ago  # 26 June 2024 + 0 -

Won't let me log in. Just keeps spinning.
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Linda    •   159 days ago  # 14 June 2024 + 1 -

Cant log in keeps sending me back to main page even after sending me verification code
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Brad    •   185 days ago  # 19 May 2024 + 0 -

Unable to connect to server. Try again later.
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Dorothy Dirkse    •   200 days ago  # + 0 -

5/3/2024
Unable to log in WellCare !’
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Guest    •   221 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can’t log in
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Guest    •   237 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t Open Wellcare Member Portal Right Now

Your login information appears to be correct, but we are having trouble opening the site.
Please try again later. Still need help? Contact us so we can resolve the issue.
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Ray    •   237 days ago  # + 0 -

Well care site not working on three browsers, firefox, Windows Edge and Chrome
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Guest    •   238 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cant open it!! All it does is spin!
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Mary B    •   238 days ago  # + 0 -

I too have been trying to get into wellcare app. It just keeps spinning. Frustrating. And I will be leaving them in December as well.
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Kelly    •   242 days ago  # + -1 -
WellCare app

WellCare app is not working stopped last night. Tried uninstalling and reinstalled did not work .still not working can’t sign in just keeps going in circles
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Gay    •   253 days ago  # + 0 -

WellCare.com directs you straight to the KeyentryId site which gives the same old message.
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Gay    •   253 days ago  # + 0 -
Keyentryid. For WellCare

Been getting below message now for bout 1 1/2 months for WellCare Keyentry ID. Never actually been in website but do have card. Rep has no idea why I can’t log on but I have read many messages on line bout troubles. What’s a person to do?
“Can’t Open Wellcare Member Portal Right Now
Your login information appears to be correct, but we are having trouble opening the site.
Please try again later. Still need help? Contact us so we can resolve the issue.”
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Jeanne    •   259 days ago  # + 0 -
LOGIN

cant logon to my wellcare portal. Gets keyentryid authorization error and then it just spins, Very frustrating, Been happening since January. Unacceptable:(
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Dianne    •   264 days ago  # + 0 -
Login

This website is terrible. I've been trying to log in since January 01 and have called four times. Each time I was given a ticket number for all the good that did. When I called back, no one ever asked for the ticket number. In fact, when I tried to give to them, they said they didn't need it but gave me a new one! I've been a customer since 2015 and never had this problem before they started using entry key id. You can be sure that in December 2024, I will find another prescription drug plan.
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Dianne    •   264 days ago  # + 1 -

I tried to log in but after I put the code in, I got a spinning disc. It never connected. This has happened all week.
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Mary    •   266 days ago  # + 0 -
Wellcare Website Finally Working

Finally ... after 76 days for me, the Wellcare website is working again! The sense of urgency to get this back up for YOUR customers, is less than stellar. Do better Wellcare.
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Guest    •   269 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Spend some money and fix your damn website!
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Bruce M    •   269 days ago  # + 0 -

e-mail Communications Preferences not working
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Guest    •   269 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Login won't work, and yes; I am sure that I am entering the correct user name and password (including case sensitive).
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Guest    •   270 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The most obtuse business site I have ever visited. I can't just log in, I have to jump through a bunch of hoops, and then still can't get in. I will not renew with Wellcare next December.
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Mary    •   275 days ago  # + 1 -
Website Still Not Working

Called Wellcare 12/13/23 as new and had created my account, but unable to access. Was advised would have to wait until 1/2/24. Called 1/3, 1/11, 1/19, 1/23 & 1/30 as still no access. Can enter the authorization code and get no further than spinning. I do not need to add a new account as already created. Just need an account reset. Seems simple and straightforward to me. Totally unacceptable taking this long for resolution. When calling customer service even though it's documented, you have to repeat every detail yet again. So annoying. Now their IT call back changed from 5 business days to 10. Apparently, they're not able to meet the Service Level Agreement of 5 days. I would rate their outsourced customer service 1 star, however, they are friendly and read off of a script and not able to resolve the website issue. The IT group rating is minus 5 stars. Get this fixed as you will lose a lot of customers including myself.
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Sue B    •   279 days ago  # + 0 -
No login since October

I've been trying since October to access my portal. After numerous attempts plus tech support..am still unable to access anything other than the add a plan page. There's no one that can help or explain to me the reason for this problem.
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Janelle    •   285 days ago  # + 0 -
Login Issue - Multiple Accounts

I have been trying to login to my mother's account as Medical POA without success on and off for 4 months! I have put in issue tickets and followed up without success. We had no issues until the new Security setup in August, however, I didn't need to access it until November. So I didn't realize there was an issue. After multiple calls it was determined that she had two accounts set up in their system. They only provided one login option that had us adding an account when one was already in the system. It sounds like the security/sign on conversion needs to be reversed, recoded and uploaded again. It's difficult to manage my mother's medicines from another state without access to her prescription status.
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Carla    •   290 days ago  # + 0 -
Hanging trying to add account

Boy, after reading these comments I don't feel too hopeful! Same issue as many here -- I've been trying for days to get an account setup. I can successfully create the account, but when I try to "add a plan" it just spins forever after I enter the member number and birthdate. (It's on the https://sso.entrykeyid.com/as/authorization... page)
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Guest    •   295 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot login. when I click on Login all I get is a spinning circle at this URL:
https://sso.entrykeyid.com/as/authorization.oauth2?response_type=code&client_id=016413e2-0aae-4ddd-a4f3-8e445a9de51a&scope=openid%20profile&redirect_uri=https://member.wellcare.com/callback
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Guest    •   300 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their website is a disaster. It is impossible to log into the site the majority of the time. This alone makes me want to change providers. We are being told my wife's prescription card has expired, but can't make any progress in getting the issue resolved. Tried for over two months to pay her monthly fee in one lump sum. Finally got through to a human that took care of it. Website would be much more efficient for doing this!
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Gary D'Angelo    •   307 days ago  # + 0 -
Never been able to log in

I have never been able to get past the verification process since signing up in October. At first I was told because my plan did not begin until January 1st. Been trying every day since then, spinning…..
Several calls to customer support, no answers. Acted like this is the first they heard of the issue. Was supposed to get follow-up with online support, never heard back.
At least I was finally able to get on the drug order site….
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Dan Osecky    •   308 days ago  # + 1 -

Login dialog never responds after entering verification code. System has been down since Friday 1/12/2024. This is unacceptable!
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Guest    •   308 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website, app for iOS, and Pharmacy portal have been down for two days. It’s a life and death matter my 93-year-old father needs his medication, and there is no way to access his part D plan which is paid in full. Anybody know a good class action lawyer?
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Guest    •   308 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

They simply DO NOT respond to technical issues on their site. They leave their customers hanging for weeks at a time.
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Jim    •   308 days ago  # + 2 -
Validation process hung up - not working

The validation process is hanging . I used a fresh version of Firefox after clearing cookies, data, site) each time the first process for entering the validation code would hang.
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Robert Last    •   308 days ago  # + 1 -
Wellcare 2FA not working

2FA is not working properly. Site provides 2FA code on a timely basis, but when code is entered, login does not proceed. Tried it four times this morning on multiple browsers.
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Guest    •   308 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

2FA authentication not working on any browser platform. Fails to negotiate login.
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Guest    •   308 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

can't even get application status or new cards. Phone service confirms account, says use website wish hasno info at all. This is ridiculous.
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Bill R.    •   308 days ago  # + 0 -

authentication code not working for several days now (Fla)
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Terry    •   308 days ago  # + 1 -

Verification code not working; tried 4 times what gives
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Victor    •   309 days ago  # + 0 -
account login site not working

Same problem. Register for account. Receive two factor authentication code but site will not submit the code. Should be a simple process but their IT/Web team has not handled the issue.
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Howie    •   309 days ago  # + 0 -

after entering 6 digit code, CONTINUE box has dots and hangs forever. Told on 800 number it will be fixed in 10 business days from 1-15-24
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member    •   309 days ago  # + 1 -

Cant log in- get as far as entering secure code sent to email, then nothing- no response.
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Guest    •   309 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

members can't log in
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Janet    •   309 days ago  # + 0 -


Still not working Jan 15th 10:05 am. Same problem. New member, terrible way to start with a new plan
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Lorraine    •   310 days ago  # + 0 -

January 14, 7:22 p.m. - still not working
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Lorraine    •   310 days ago  # + 4 -
Login not working

Submit login info, get code by email, input code, click "Continue," and nothing happens. It freezes right there. I've tried numerous times.
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NC Member    •   310 days ago  # + -1 -

BTW, Admin's suggestion above doesn't work either.
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NC Member    •   310 days ago  # + 2 -
Sign on doesn't work

January 14, 2024. Having the same problem others mention. Enter six digit verification code and nothing happens. Called member services and got someone who could barely speak English. Had to repeat several times the problem. With all the other people having this problem I'm suprised they haven't fixed it.
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Guest    •   311 days ago  # + 2 -
Verification Problem

I just joined and set up an account. They asked for verification. Then they asked for it a second time and it won't work when I try to submit it. Nothing happens. I push resend...I get another code, type it in and nothing happens. Please fix this.
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Guest    •   311 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

unable to login...go thru all the steps, click continue and it just sits there.
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Keith Goodwick    •   312 days ago  # + 3 -
Login Portal INOP

"Your login information appears to be correct, but we are having trouble opening the site" I receive a six digit code, enter the code, hit continue and then it just sits...
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Concerned Mom    •   312 days ago  # + 8 -

Sends verification code however continue button has dots around it and will not move past verification window.
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ACK    •   313 days ago  # + 1 -
NON Working Wellcare Member Portal

for over one month the website states "Your login information appears to be correct, but we are having trouble opening the site" !!!! This is beyond ridiculous. I have called and every agent is a waste and unable to help me. Was told someone would get back to me in 5 (!!!!) days and that never happened. I try multiple times a day and from different browsers and it doesn't work
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Guest    •   316 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

the website is never working. it just rolls and rolls. VERY inconvenient for customers.
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North Carolina    •   317 days ago  # + 0 -

Spinning. Can’t log in!
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Tom - Maryland    •   319 days ago  # + 0 -
Urgent need for Wellcare account access. But not able despite two hour long customer care calls.

I've had Wellcare for several years and it worked well...until late December 2023. Now, with a high and urgent need to log in and compare prices on drugs because of serious issues, I have not been able to access my account. Two phone calls to Wellcare customer care have produced NO HELP. First on Dec. 26 was about an hour. Problem of account access not solved. I was told IT help would call me. Never received a call. Next call was on Jan. 3 and was 55 minutes. Problem still not solved. And I continue to wait despite telling Wellcare customer rep that this is urgent.
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KP    •   320 days ago  # + 0 -
Failed log in attempts and the auto system when calling stalls.

Husband and I have tried numerous times to log in from his phone, from his ipad, from my phone, and from my laptop and couldn't get logged in to make payments on both his account and my account. When we called the phone number it was telling us no money was owed and we know it is.
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M H.    •   320 days ago  # + 1 -
Website is nonfunctional

Website Nonfunctional
I can't get to the log in page. Then when I finally did after trying 15 times, I was able to enter my log in details and got this:
Can’t Open Wellcare Member Portal Right Now
Your login information appears to be correct, but we are having trouble opening the site.
Please try again later. Still need help? Contact us so we can resolve the issue.
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Liz    •   322 days ago  # + 0 -

Wellcare website was working at 10am EST today. Since then I have not been able to login.
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Connecticut    •   322 days ago  # + 0 -

Your login appears to be correct. However, the portal is not answering.
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C - Northern Cal    •   322 days ago  # + 1 -
Frustrating - portal down

pinned links above do not work either. Login in selection is grayed out and unable to select. This is incredibly frustrating for members and I would think providers as well. Instead of providing a "portal not working" perhaps an estimated time to be back up.
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North Texas    •   322 days ago  # + 1 -

Same as other users: Login information correct, takes key secuity numbers and then stalls. Unable to refill prescription.
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South Florida    •   322 days ago  # + 2 -

can't get to member portal....login info correct and it sends and takes the key security numbers...then it just stalls....
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Guest    •   322 days ago  # + 0 -
★ ★ ☆ ☆ ☆

cannot open portal. Tried multiple times over the last two hours.
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Guest    •   322 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to fill prescriptions
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Karen Bixler    •   322 days ago  # + 0 -
login failures

Can't login. First try, got key numbers and wouldn't go further. Second try, couldn't even get to first login information. This is Fort Wayne, Indiana.
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MW    •   322 days ago  # + 0 -
pharmacy can't reach wellcare by phone

able to enter verification code but says cannot log in to member portal now, try again later. Also my pharmacy has been on hold with wellcare for 45 mins because they cannot process my subscription with my 2024 card
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L    •   324 days ago  # + 0 -

After putting in credentials it goes to the entry key page spins but doesn’t open.
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Richard S    •   327 days ago  # + 0 -

Keeps saying cannot open member portal right now. Massachusetts login. Have been trying all day 12/28/23.
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Gerald Lindsay    •   328 days ago  # + 3 -

using the member. subdomain the page says:
Can’t Open Wellcare Member Portal Right Now
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Marsh    •   339 days ago  # + 3 -

After inputting 6 digit code from email, no response from site.
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dennis    •   339 days ago  # + 2 -

Sends verification code but continue button dont do nothing
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Deneen    •   339 days ago  # + 3 -

Sends verification code to email but no response when entered.
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Debbie E    •   339 days ago  # + 2 -

Unable to login
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Beth    •   349 days ago  # + 0 -

Ridiculous. Can't login. Horrible customer service
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Guest    •   350 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Can't login
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Guest    •   351 days ago  # + 5 -
Awful Web Site

Tried for last 5 days to get online thru pc and no luck. I was able to get in thru my IPhone. Customer service is awful - think they must farm out to third world.
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Quin    •   357 days ago  # + 0 -

Can't chat
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mzarzadza    •   360 days ago  # + 0 -
authenticate this...

spinning login authenticator despite clearing cache and phone help useless. third day in a row and comments below do not give much hope for a solution. awful tech...and typical for health care apps
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Claudia    •   371 days ago  # + 0 -

Can’t log into my account. Just keeps spinning
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Linda Witt    •   375 days ago  # + -1 -

I cannot log in just keeps spinning!!! so annoying!!
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Guest    •   376 days ago  # + 0 -

Can’t log in… it keeps spinning. Worst app ever
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Guest    •   389 days ago  # + 2 -

Can't login - keeps spinning.
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Guest    •   391 days ago  # + 3 -

Looks like same issue for a lot of people keeps spinning won’t let in? Can’t you fix this?
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Guest    •   400 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t log in to my account. Keeps getting spinning circle.
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Jeanene    •   404 days ago  # + 1 -
Wellcare website down 10-12-23?

Can't log in to update my address. Asks for status, i.e., member, state, plan. Once I've answered those questions and hit enter it sends me to EntryKeyID-Authentication which contains a spinning circle forever. Can't get in.
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Judi    •   411 days ago  # + 1 -
Login issues

Sends me in a circle. I type in my email address and password and indicate I am a current member, but it wants me to create a new account, which I do not need.
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Bub    •   421 days ago  # + 2 -

Cannot log in, spinning…spinning…spinning, then wants me to create a new account. I already have an account.
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Roger    •   423 days ago  # + 0 -

Cant login keeps spinning and then goes back to email address to try again
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Bn    •   445 days ago  # + 1 -

Worst app, it’s constantly down I give up
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Anita Stern    •   488 days ago  # + 1 -

Can’t get into app- just keeps circling - for days now.
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Guest    •   518 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Is hard to log in l save my pastores in a notebook and in the phone itself and can't login l try to recover my account and it says I'm not on the system or my security question answers are wrong but they are not l wrote them down exactly how l typed them in the first time, this is ridiculous and stressful l call the number on the card and the agents can't get access neither
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Guest    •   805 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Sept. 6, 2022. 4:45pm Calif. time. I am a paid-up Wellcare subscriber. I just called customer service; no option available for a live rep. It says leave a message. In addition, I can't login, with my correct user name and password. They've failed doubly today.
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