Yodel Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: yodel.co.uk

PARCEL TRACKING  

Yodel is one of the largest delivery companies for B2B and B2C orders, serving many of the UK's leading retailers. Find out how we can help you today.

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 Yodel.co.uk status: NO ISSUES  110 comments

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Guest    •   134 days ago  # 7 October 2025 + -1 -
★ ☆ ☆ ☆ ☆

Yodel webchat not working, not possible to speak to human
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Guest    •   349 days ago  # 6 March 2025 + 0 -

Waiting for collection code since yesterday
No live chat
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Guest    •   436 days ago  # 9 December 2024 + -1 -
★ ☆ ☆ ☆ ☆

4 days been trying to speak to someone on their webchat, no one answers, no update on when my delivery is going to be
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Guest    •   436 days ago  # 9 December 2024 + 1 -

Problems getting updated tracking info. Plus live chat is non contactable today.
Are other areas of Yodel down?
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Guest    •   442 days ago  # 3 December 2024 + 1 -
★ ☆ ☆ ☆ ☆

Late delivery and unable to track parcel
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Guest    •   442 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Unable to contact via “ live chat” been on it twice for over 2 hours each time… NO contact! Tried to update my details on the website so I can receive my parcel and all I get is the message “ unable to update your details, please try later “ I’ve been trying for over 24 hours!!! Ridiculous way to treat customers!! Disgusting.
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Guest    •   442 days ago  # + -1 -
Yodel down?

Yodel tracking down, live chat not working( was on live chat for over 2 hours yesterday ( 2/12/24) and again for over 2 hours today!! They have somehow managed to lose half of my address?! And I thought Hermes/Evri was bad!! This is ridiculous!!
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Guest    •   445 days ago  # + 1 -

Yodel. Webchat not working! Can't send messages just says fail
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Guest    •   550 days ago  # + 1 -

Been to two different yodel drop offs and systems are down and they didn’t what the issue was or when it will be rectified
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Guest    •   550 days ago  # + 1 -

Went to drop off parcels and the store owner said all systems are down. They haven’t been told anything and he hopes it’s back tomorrow
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Guest    •   550 days ago  # + 1 -

Tried 3 different drop off points today for sending, none working as they all said system was down. Couldn't even collect a parcel
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Guest    •   554 days ago  # + 1 -
Yodel 24 hour delay

Two deliveries tracked with guaranteed delivery today 24 August from two different customers not delivered just a text from Yodel stating they would be 24 hours later, cannot find any explanations anywhere
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Guest    •   748 days ago  # + 1 -

Supposed to get a parcel yesterday up to 8pm but did not receive it
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Guest    •   750 days ago  # + 3 -

Drop off points not accepting parcels as computers are down,
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Guest    •   755 days ago  # + 1 -

Drop off points say computer system down so cannot take parcels
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Guest    •   798 days ago  # + 1 -

Black screen on app and website , been a couple of hours now
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Guest    •   802 days ago  # + 1 -
App

Trying to install app but stuck on finding address page. It just refuses to search for my postcode and will not let me advance any further.
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Guest    •   805 days ago  # + 1 -

Cannot accept parcels at Family Choice, Barton Road, Luton. Network down
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Guest    •   809 days ago  # + 2 -
Website, app & tracking issues

Tracking is down, still no update for a time slot today or when the website will be back up & running. Having to wait in all day, very unhappy
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Guest    •   809 days ago  # + 1 -
Tracking down

App tracking not working. Nor is phone tracking. Nor online tracking. Parcel late - meant to be delivered yesterday. Has been at depot for over 48 hours. Web chat claimed it was with driver when it clearly wasn't. Useless company
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Guest    •   809 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Got email to say parcel out for delivery from both zara and yodel waited all day no parcel and updated at 16:31 said driver delayed! No more updates since and webchat this morning useless as well as tracking on their webpage is down
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Guest    •   809 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Parcel late. Have been lied to on web chat. Now unable to track. Useless
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Guest    •   809 days ago  # + 5 -
Tracking down

Link in text to tracking on website not working, goes to "there's a problem and it's been reported to the web team" page. Tried app, which isn't opening at all.
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Guest    •   810 days ago  # + 0 -

Yodel tracking not updating it’s been 24 hours. Did a web chat and they were absolutely useless.
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Guest    •   828 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Over the last five days we have tried to post a parcel which is already paid for and keep getting told the service doesn’t work!
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Guest    •   838 days ago  # + -1 -

Can’t get collection code ?? Why
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Guest    •   842 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Very poor service. Rang and chatted with them but they still did not deliver. The tracking not updated. The last post said my parcel was in the local depot promised to deliver today 39th October but no sign of them. No messages nothing. Very very bad.
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Guest    •   936 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not delivered, drivers cant find adress, lie, or dont call you. No way to speak to a humam, tracking feature does not work
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Guest    •   948 days ago  # + 0 -
Shockingly bad...

What is going on with YODEL?? My parcel is 2 weeks overdue. The tracking says my parcel was out for delivery on the 22nd of June followed by a message that the driver is experiencing a short delay. No further updates in the next 2 weeks. The website says use their live chat but provides no link to use it. When I call the help line I get a robot that repeats what i can see on the website and gives no option to talk to a human. The depot is only about 2 hours drive from where I am. The depot appears to be closed. Has YODEL gone bust or something?
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Guest    •   984 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

They take forever to deliver, Hermes is better at delivering than Yodel.
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Guest    •   1000 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

very unhappy we are told of failed deliveries and supposedly cards left..absolutely untruefully. our cameras show no sign of any such occernce.
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Guest    •   1008 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cant get my packages website down
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Guest    •   1023 days ago  # + 0 -
Parcels never arrived but Yodel delivered countrywide at 16.56

All my parcels arrived around the UK at the exact same time. Says delivered at 16.56 which is impossible bearing in mind the logistics. They were only posted last night. My customers are all looking for parcels which cannot of possibly have been delivered!
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Guest    •   1035 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

A week after parcel was despatched and 2 failed delivery dates I still do not have my package from Yodel and no tracking update for last 2 days
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Guest    •   1041 days ago  # + 0 -

Tracker not working- says postcode not recognised
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Guest    •   1110 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Parcel never turned up despite them saying they had it. 9 days later had to get a refund.
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Guest    •   1145 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Waiting 2 weeks for a Xmas delivery and still no indication of when package will be delivered. There recent solution to the problem was for me to pick it up. Unbelievable
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Guest    •   1159 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Parcel should have been delivered. No tracking update for several days since. No parcel.
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Guest    •   1159 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Rude live chat operator cut me of and wouldn't give me an answer as to when I would receive my parcel
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Guest    •   1162 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolutely hopeless service , will never ever use these again
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Guest    •   1167 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Parcels not delivered. Go missing. Delivery staff bad manners. App constantly doesn't work correctly. Drivers leave parcels outside when no one is home and then they get stolen. Absolute shambles of a company.
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Guest    •   1169 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The sender advised delivery and Yodel tracking says delivered to Collect+ but no email with the code was received. Unable to pick up the item. Over 4 hours since the alleged delivery. Use collect plus as the doorstep service is shoddy with items put in bins or delivered to less than honest proximal addresses. Suspect number-crunching spreadsheet happy execs leading the company with disconnected service metrics.
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Guest    •   1194 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I am losing as many parcels as I post
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Guest    •   1195 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

they lost my order then lost replacement now they cant find my second replacement, customer service is a joke all they do is copy and paste what they want you to hear CEO contact was even worse
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Guest    •   1195 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Parcel out for delivery between7-9pm 2 days running and driver never arrived in time and took back to local depot
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Guest    •   1195 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolute crap - not designed from the end customers point of view. Firms can 'fire and forget' thinking their delivery will be fine and its not . Other firms like DPD get it right so....
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Guest    •   1195 days ago  # + 6 -

Seems like yodel.Co.uk has disappeared from dns - mxtoolbox dns look up tool is saying it can’t find any dns servers for the domain.
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Guest    •   1197 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App not letting me track
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Guest    •   1197 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Bad gateway message so cannot track and cannot contact.
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Guest    •   1213 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

late deliveries if it turns up at all
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Guest    •   1219 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Tracking does not work
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Guest    •   1226 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App hangs on address login
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Guest    •   1319 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Waiting over a week for a bed. Third attempt they bring a parcel of fresh food with a different address on. Driver tried to argue that it was ours. I'm sure my son's name is not Tracey
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Guest    •   1323 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

They don't deliver.
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Guest    •   1323 days ago  # + 1 -

Police need to visit them.
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Guest    •   1324 days ago  # + 0 -

Disgusting service. An unreliable tracking system. Repeated promises and failures to deliver. Drivers say "Sorry we missed you. We've left you a calling card" when they never called or left any cards.
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Guest    •   1332 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolutely useless delivery company, had items stolen & got Police involved, website always crashing & why does it take 4 days from pick-up to get to Yodel hub? Won't be using sellers who use Yodel anymore.
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Guest    •   1334 days ago  # + 0 -

Delay on 18 th said wait 24 hours it is now the 25 th 7 days later, still waiting n can’t contact them.
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Guest    •   1335 days ago  # + -1 -

Still down! Getting a bit suspicious now.....
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Guest    •   1336 days ago  # + 0 -

I notice Dave thinks Yodel has recovered. Not here in Hampshire. Still claiming items stuck in warehouse waiting for a driver. Two days now. No way of contacting Yodel. Looks like they have lost stuff and can't admit it...
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Guest    •   1338 days ago  # + 0 -

Just heard it's a Cyber Incident, Some say, it has the hallmarks of a Ransomware Attack, I hope not, I need my urgent Parcel now, I've got no time for Cyber Donkeys, I Can't wait in all day everyday Its been 2 days waiting in and counting, with NO idea if it will arrive tomorrow. not good at all.
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Guest    •   1338 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Poor service. Website has been down for days and no way of finding out where my package is or when it will be delivered. Lynn
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Guest    •   1338 days ago  # + 0 -

Getting very frustrated .cannot track or webchat to find out where my parcel is when it's being delivered.grrr.yodel sort it out plz this is unfair to your customers.
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Guest    •   1338 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The tracker has been down all week. really difficult to contact customer support as there are no representatives available. Shocking service
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Guest    •   1338 days ago  # + 0 -

Waiting on an urgent delivery, was informed delivery today, i am still waiting and I cannot track it. Abso rediculous and no communication from Yodel at all. Will my item be delivered today? I cant stay in every day- people do work and have things to bloody do
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Guest    •   1338 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

no tracking
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Guest    •   1338 days ago  # + 0 -

Parcel was due to be delivered Saturday, stayed in all day and night. No show, no show Sun,Mon, still nothing 3 days wasted, as already stated can't call them, no Web chat, no tracking. We all provide them with our phone No's and email but they only have 1 Tel number which is down!!!!.
Worst service ever, definitely will be checking with future retailers if they use yodel I won't be buying.
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Guest    •   1338 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

always having technical problems!
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Guest    •   1338 days ago  # + 0 -

Tracking is down. can't enter my postcode int he App - says too many tries. Calling says that the service =undergoing maintenance and to use web chat try webchat and get told no one is available and try latre ... No queuing or anything.

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Guest    •   1338 days ago  # + 0 -

I’ve got my drivers number and the whole system is down they are delivering but it’s all manual so you won’t be able to track unfortunately
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Guest    •   1338 days ago  # + 0 -

waiting in for 2 days now, stress,,,,,, sun shining and can't go out. I'M in yodel jail.
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Guest    •   1338 days ago  # + 0 -

Yodel is still delivering and I got a mate who works for the company. All the deliveries that were being delayed should be with you. I just received my own today
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Guest    •   1338 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolutely useless to get hold of
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Guest    •   1338 days ago  # + 0 -

Driver was 8 stops away from me on Saturday and then within 4mins received message to say "sorry we missed you" - they didn't miss me, they missed my whole house!! Now unable to speak to anyone via phone, webchat, app or website. Complete outage in Scotland
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Guest    •   1338 days ago  # + 0 -

Yodel service is completely down internally. Drivers are struggling to map out routes manually. Utter carnage
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Guest    •   1338 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Worst company ever
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Guest    •   1338 days ago  # + 0 -

Has yodel gone bust. No contacting them for days now
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Guest    •   1338 days ago  # + 0 -

Delivered a broken tv Saturday supposed to have picked it up yesterday and deliver a new one spent all day in doors receiving no contact and no way of contacting them utterly incompetent
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Guest    •   1338 days ago  # + 0 -

Parcel was to be delivered on Saturday. Didn’t show. Nothing since. Must have gone bust! Too long for their system just to be “down”
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Guest    •   1338 days ago  # + 0 -

I'm with those who are starting to suspect Yodel has gone out of business - there's literally no way to contact them at all. I'm starting my third day of waiting for a parcel that should have been here on Saturday.
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Guest    •   1338 days ago  # + 0 -

Have Yodel gone under? No tracking for days, no webchat and no delivery. Something doesn’t seem right
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Guest    •   1338 days ago  # + 0 -

I'm also waiting for a phone from Virgin, should have been delivered on the 18th. It was showing on Yodel's tracking, that it was at the Depot.
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Guest    •   1338 days ago  # + 0 -

Has this company actually gone to the wall? Would explain why their web-site is down for days.
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Guest    •   1339 days ago  # + 0 -

Yodel system is down I work for them, no tracking no scanners, complete blackout on the entire system, drivers working to deliver what they can but with no scanners or tour optimers, not the drivers faults
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Guest    •   1339 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolutely a joke of a company website and app constantly crashing no one answers phone etc the regulator should close them down its also time that companies that use them should have to tell you before you purchase anything of them as constantly have problems late or stolen items= 0 out of 100 as a company
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Guest    •   1339 days ago  # + 0 -

I ordered my parcel to be re delivered today, no communication from Yodel, website down. Stayed in all day bare 20
Minutes and guess what, arrived home to find the dreaded green card under my door! Can't speak to anyone on the chat or phone. I've told the company that I won't be ordering from them again as they use Yodel.
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Guest    •   1339 days ago  # + 0 -

Virgin. Mobile is using Yodel .phone due today. Website down with 502 Bad Gateway showing. Yodel is now operating like the UK. Useless and NO communication to any customer just like the airlines.
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Guest    •   1339 days ago  # + 0 -

Bought something on eBay, Yodel tracking says it's at the depot, and it should have arrived by [last] Saturday. The site says that due to technical issues their telephone operatives aren't available and tracking isn't working, anyway! so it looks like Yodel isn't delivering at all......
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Guest    •   1339 days ago  # + 0 -

I will be asking anyone I order from whether they use Yodel as a courier. If they do use them then I will look elsewhere for my order.
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Guest    •   1339 days ago  # + 0 -

maybe they have sacked all their drivers just because the tracking is down doesnt mean we dont get our parcels very annoying
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Guest    •   1339 days ago  # + 0 -

Tracking down, web chat not working and phone support says “not available”.
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Guest    •   1339 days ago  # + 0 -

Parcel should have arrived 17th June now 20th still waiting and website has been down since Friday and you can't get through to anyone disgraceful crap company
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Guest    •   1339 days ago  # + 0 -

Same situation as others. Delivery due Saturday. Monday now, still no delivery, and tracking is not working. Totally frustrating.
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Guest    •   1339 days ago  # + 0 -

504 Bad gateway on tracking
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Guest    •   1340 days ago  # + 0 -

My parcel was out for delivery yesterday (due date on app Monday). It never turned up. I checked the tracking this morning and during the day, I noticed the same parcel showed up twice on the Active section, once refreshed the duplicate disappeared. When clicking on to track and see any update information nothing happened. I phoned the automated service and my parcel couldn't be tracked at all. Instead of using the app I clicked on the tracking link from the seller of my parcel to Yodel tracking page and it just came up with Error 405 gateway (something like that anyway). By looks of it, it must be something to do with their server maybe ????‍♀️
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Guest    •   1340 days ago  # + 0 -

Parcel was out for delivery yesterday, didn't arrive and no update and the site is down today. Very annoying!
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Guest    •   1340 days ago  # + 0 -

504 bad gateway since 7am. Parcel was due Thursday. Totally ruined my daughters 21st birthday today. Horrendous company.
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Guest    •   1340 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Contacted Yodel customer services and was told parcel was arriving the same day. Waited all day and nothing. Still doing know when it's arriving but now 2 days delayed.
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Guest    •   1340 days ago  # + 0 -

503 bad gateway for tracking
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Guest    •   1351 days ago  # + 0 -

Tracking is not working??

Driver has been on 4 remaining deliveries for 2 hours. Parcel is so late. I'm having ti wait till 9pm. But nothing is coming !
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Guest    •   1401 days ago  # + 0 -

My postcode isn't recognised on tracking. An flashes on off no details where parcel is .
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Guest    •   1415 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Order tracking not working.
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Guest    •   1434 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t login or track with tracking number. Useless customer service
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Guest    •   1523 days ago  # + 0 -

My parcel was supposed to be delivered on the 15th Dec not arrived 3 day’s needed this parcel for my holiday’s on the 21st.
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Guest    •   1536 days ago  # + 0 -

No tracking for several days
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Guest    •   1537 days ago  # + 0 -

Yodel tracking isn’t updating, parcel not arrived, really late!!!!
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Guest    •   1543 days ago  # + 0 -

Can't track, just saying something went wrong our end. It's been like this for a few days now
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Guest    •   1549 days ago  # + 0 -

Can’t track my parcel just says something went wrong
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Guest    •   1555 days ago  # + 0 -

Why can’t I track my parcel
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Guest    •   1600 days ago  # + 0 -

tracking is down . It says Oops! Something didn't work at our end. Please try again later.
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