Marriott.com Current Status

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Website: marriott.com

Browse Marriott International's portfolio of hotels & discover what makes each brand unique. Take the stress out of travel & book your hotel reservation direct.

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 Marriott.com status: NO ISSUES  88 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on marriott.com. In this case, use the links below:

http://marriott.com    https://marriott.com    http://www.marriott.com    https://www.marriott.com


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dv    •   99 days ago  # 29 July 2024 + 0 -
dv

CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
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Guest    •   158 days ago  # 31 May 2024 + 0 -
★ ☆ ☆ ☆ ☆

I can never login, never get a human on the line
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Mike Batkin    •   172 days ago  # 18 May 2024 + 0 -
Problems logging into Marriott website

After I enter my userid and passwords, I am prompted for 2FA. I enter the 2FA code I receive and then I get a message that the page I'm looking for cannot be found. I'm lifetime Titanium. I called the special Titanium help phone and have a hard time getting the AI to connect me to a human representative. The representative spoke with a heavy accent and did not appear to be fluent in English and was not able to contact Marriott IT or offer any help. What is going on at Marriott?
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AR    •   228 days ago  # 22 March 2024 + 0 -
Again

"An unexpected error has occurred. This service is temporarily unavailable. But don't worry, we're on it. Please try again later." 3/22/24
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Mer    •   231 days ago  # 20 March 2024 + 0 -
unexpected error has occurred

I keep getting "An unexpected error has occurred
This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
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anna    •   236 days ago  # + 0 -

can't book a room. been trying for 6 hours. ridiculous.
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Joy    •   245 days ago  # + 0 -

Slow! slow! Glitchy! As always!!!
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Guest    •   245 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't book a room on iPhone app or on desktop computer. This is a joke
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Guest    •   246 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Have had worse website for hotels for years, even their employees hate it and admit it. I am done with the Marriott Crime Family. Blaine Savage
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Cb    •   271 days ago  # + 0 -
Unable to book room with points

Trying to book with points but when I go to view room there no pictures or anything to click to book room. Started yesterday in the afternoon and still nothing next day.
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John    •   281 days ago  # + 0 -
Marriott Executive Leadership Team - should read this post

Heading to Copenhagen from Boston - and this happens! I spend a lot on this brand, Marriott. And I expect more. Get it together. This cost me over an hour this morning having to reboot and then change password - what a mess. I did not need this stress today (from the back of my uber I type this). And by the way - this is not the first time this has happened. You need to make some management changes and fix this quickly.
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Guest    •   291 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

ssslllllooooowwwwww
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Guest    •   295 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is worst I ever seen
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klemi    •   327 days ago  # + 0 -

get error code 6209-5B4B, then closes app, deleted app and reinstalled, turned off phone and back on and still same.
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Guest    •   429 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Made me reset the password, then will not let me log in with either new or old password. When I try to reset again, I just get an error saying to correct something, but doesn't even show what's wrong.... very frustrating.
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Cannot log-in    •   495 days ago  # + 0 -

cannot log-in through website or app. On phone with Bonvoy CS for 45 mins. Was Transferred to Supervisor and now waiting on IT call back.
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Guest    •   511 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t get into website
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Guest    •   543 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

literally so terrible, searches are not working and 0 tools to assist with bookings. feels like cheap website.
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guest    •   568 days ago  # + 0 -

Worlds largest hotel chain can't keep website working -- no login or reservations.
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Guest    •   568 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log in or make reservation
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Cynthia    •   583 days ago  # + 1 -

once again.... cannot see my reservations on the Marriott site. THEY SITE IS TERRIBLE!!! This happens several days a week!
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Guest    •   618 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App is hit and miss too log in. Doesn't recognize confirmed bookings. Today won't allow log in by long time member. May even cancel amx bonvoy credit card. Past 2 weeks having issues
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KM    •   672 days ago  # + 2 -

Unable to login for last 72 hours
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Guest    •   699 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can't log in. It tells me my member number or password are wrong. I try to reset password and it puts me in a never ending loop. The app works fine but I'd like to be able to use computer!
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Apex    •   704 days ago  # + 0 -

Not logging in
Account showing zero details
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frrussre    •   704 days ago  # + 0 -

Since 8pm unable to login to Marriott.com online or via IOS App.
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marklar81005    •   704 days ago  # + 2 -

cant log into account to book room gives error message Account Sign In is temporarily unavailable
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SUper    •   704 days ago  # + 8 -

Can't log in to website or app
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Guest    •   721 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Log in problems, staff card issues with reservation extensions & having to change rooms. Told that thr hotel is sold out when there are available rooms from the website
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Guest    •   735 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

poor guestservoce, horrible membership services, very poor app
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Guest    •   746 days ago  # + 0 -
★ ★ ☆ ☆ ☆

cannot log in anymore with google chrome. This happened 1 week ago. I tried logging in with my usual username and password, but it kicks me out saying my password is incorrect. I have success logging with Microsoft Edge. No problem.
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Guest    •   757 days ago  # + 0 -
★ ★ ★ ☆ ☆

We're sorry, our servers are being stubborn. Please try again to ensure your booking is confirmed.
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Edgars    •   757 days ago  # + 2 -

Can't proceed with booking. Error apears:
We're sorry, our servers are being stubborn. Please try again to ensure your booking is confirmed.
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mlpk625    •   803 days ago  # + 0 -

can’t use app to check in and get my mobile key—last night i kept trying to book and finally had to use my laptop and book without signing in to my account—when i signed in via account it would crash.
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Gooster A Rooster    •   823 days ago  # + 0 -

"Account Sign In is temporarily unavailable. We apologize for the inconvenience. Thank you for your patience."
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Matt A    •   823 days ago  # + 0 -

I have been getting "Account login is unavailable at this time" for quite a while now.
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Jolene M    •   831 days ago  # + 0 -

It keeps telling me my password is wrong. So I did the forgot my password and reset it. Tried to login in and it still tells me password is wrong. So frustrating!
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Rick C    •   862 days ago  # + 0 -

I get all the way though a reservation, but the Book bar is grayed out. Won't let me book. Tried on three different computers. Cold problem be my new internet provider? I can't see how, everything else flies with Starlink.
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Guest    •   862 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Chronic "stubborn server" messages
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Guest    •   868 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Web site is an abortion
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Steve G    •   869 days ago  # + 0 -

Marriott.com won't let me log into my account. Very slow and then I get: "Unable to log in" message. Happened multiple times today.
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Dylan Zwick    •   869 days ago  # + 0 -

Bonvoy site won't let me book.
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J Josephs    •   869 days ago  # + 0 -

can't log-in on app or webpage, when i can it halts before reservations are complete
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Becky O    •   869 days ago  # + 0 -

Cannot log in to app or website
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Betty Maul    •   869 days ago  # + 0 -

Bonvoy site is down.. Cannot log in online
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PY    •   897 days ago  # + 0 -

I have the same issue. Marriot website is super slow when I was trying to make reservation. It has been like that for weeks for me. I have no problem streaming 4K videos so it's not my internet.
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y    •   897 days ago  # + 0 -

You don't have permission to access "http://www.marriott.com/aries-reservation-black/v1/submitReviewDetails.comp" on this server.
Reference #18.c6e9c717.1653331344.45e6b41
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Guest    •   908 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Regularly major features of the site are not functioning as expected. The sites main purpose is to make and view reservations. I can't make a reservation right now because the site can't find hotels. That seems to be a problem for a hotel brand.
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Guest    •   914 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

This website constantly crashes and/or tells me there was an "error" or they "can't display that inforamtion right now. Please try again later" (often in the middle of a transaction). Today it is telling me both that I have 6500 points and 19500 points. It only sends confirmation emails two thirds of the time. While it crashed mid-transaction, it charged my credit card $168.50. "Customer service" could not figure out why that happened and could only open a "case" where I theoreticlly will find out in a week what happened. I can't remember ever dealing with such a poorly executed website paired with such incompetent custermer "service."
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J    •   931 days ago  # + 0 -

You don't have permission to access "http://www.marriott.com/aries-reservation-black/v1/submitReviewDetails.comp
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Tom Dausch    •   937 days ago  # + 0 -

I have been trying to book for days. Can pick the hotel, dates, room choice, etc. But cannot complete the transaction. Very frustrating.
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Marc    •   938 days ago  # + 0 -

Same issue as BP
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JD    •   938 days ago  # + 0 -

Cannot access marriott.com website at all from Google Chrome. Does work with Bing though.
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BP    •   939 days ago  # + 2 -

Unable to complete a reservation since yesterday. Now, I receive this error: An unexpected error has occurred. This service is temporarily unavailable. But don't worry, we're on it. Please try again later.
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FU    •   939 days ago  # + 0 -

Bonvoy app showing 0 dollar balance and not letting me make a reservation. Saying either card is not there, guest ID is blank when both are presen
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JG    •   939 days ago  # + 0 -

Cannot make reservations or search availability. "504 Gateway Time-out The server didn't respond in time."
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GonnaTryHilton    •   942 days ago  # + 0 -

Bonvoy app does not recognize username and/or password. Website works fine.
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Helsinki, Finland    •   960 days ago  # + 0 -

Now finally succeeded - logged-in and completed my reservation !!
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Helsinki, Finland    •   960 days ago  # + 0 -

Trying to log-in in Helsinki, Finland - failing numerous attemps - want to confirm a long term stay, but need to wait until Marriott will fix this unusual problem - never happened before during the last 10 years, which means something is wrong ...
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JF    •   960 days ago  # + 0 -

cannot login today.
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Dagny    •   967 days ago  # + 0 -

Tried my app as well as desktop. Neither working
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Wayne    •   974 days ago  # + 0 -

I have tried both my account and my wife's account and neither one will login correctly. Very frustrating.
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PAR    •   975 days ago  # + 0 -

Marriott bonvoy home page won't load - individual marriott hotel web sites load, but can't load my account or book. Just spins. Seems to be problem with marriott home overlay rather than individual hotel sites. Behavior independent of browser, or ad blocker, etc.
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Linda Nance    •   975 days ago  # + 0 -

I am quoting C Kulik, because this is the same way I feel " Cannot login. Circle keeps spinning. I never had a problem with this websit until it became Bonvoy. Since then, it is totally unreliable and half the time (like today) it won't load. If this is an indication of the direction Marriott is going, I want out." Also, I it have not booked MC for 2 years not because of Covid but because the on-line booking and even searching experience has been the worst. Glitch after glitch. I thought it would have improved so I tried again. Sadly, not. Has anyone at MC considered how many bookings are being lost since implementing "Bonvoy"?
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C. Kulik    •   975 days ago  # + 0 -

Cannot login. Circle keeps spinning. I never had a problem with this websit until it became Bonvoy. Since then, it is totally unreliable and half the time (like today) it won't load. If this is an indication of the direction Marriott is going, I want out.
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Fred Kamin    •   978 days ago  # + 0 -

Cannot log in!!
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Guest    •   982 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

system down for four hours and cannot make a reservation for tonight. Inexcusable there is no manual way to do this.
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nope    •   1061 days ago  # + 0 -

Bonvoy App and Marriott site are some of the glitchiest and worst performing apps in the entire travel industry. Very unreliable and unhelpful, I just call customer service most of the time because this APP sucks.
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S    •   1086 days ago  # + 0 -

Find and reserve isn't working - it has been down since yesterday
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ABG    •   1098 days ago  # + 0 -

Consistent issues with Marriott Homes and Villas site for the past two weeks. I'm trying to book and keep getting a "you may need to refresh your browser" error message. This happens regardless of which browser I'm using.
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jk    •   1099 days ago  # + 0 -

Can't make a reservation. Hotel pictures won't load.
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Ana    •   1104 days ago  # + 0 -

Reservation not found
We cannot locate your reservation. If you believe you entered the correct information, please call the Reservation Center in your area.

However, I have a confirmation in the email for that reservation. Website is not working properly.

When I am going to my member account, I received the following message no matter where I click: We’re temporarily unable to display the information you requested.
Please try again later.
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Guest    •   1135 days ago  # + 0 -

Receiving a "our server is being stubborn" comment when trying to search hotels
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Jay r    •   1153 days ago  # + 0 -

error message when i click on "book"
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Guest    •   1154 days ago  # + 0 -

Can't log in via website. App still working
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cherie    •   1158 days ago  # + 0 -

can't log in on computer
I CAN with my phone
what's up
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Alvoto    •   1162 days ago  # + 0 -

Can't Log in!
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Guest    •   1167 days ago  # + 0 -

Log in issues
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Guest    •   1169 days ago  # + 0 -

Log in down
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guest    •   1169 days ago  # + 0 -

account log in unavailable
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Guest    •   1194 days ago  # + 0 -

Can't login to account. Don't receive password reset email when requested
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Guest    •   1212 days ago  # + 0 -

Cant start a new reservation.
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Susan Goergen    •   1238 days ago  # + 0 -

can't locate my reservation on homes and villas, websites free up
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Guest    •   1243 days ago  # + 0 -

Booking on website
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Guest    •   1252 days ago  # + 0 -

app
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Beth    •   1260 days ago  # + 0 -

Site isn't allowing me into my account
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AJ    •   1287 days ago  # + 0 -

trying to book a room but the 'book' button is greyed out.
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DB    •   1287 days ago  # + 0 -

Can’t make reservation-website or app
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