Sephora Current Status

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Website: sephora.com

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Forum & Comments (182)


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 Sephora.com status: NO ISSUES  182 comments

Sephora problems for the last 24 hours


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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on sephora.com. In this case, use the links below:

http://sephora.com    https://sephora.com    http://www.sephora.com    https://www.sephora.com


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Anne    •   22 days ago  # 4 April 2024 + 0 -
Sephora App Down

App has been failing to load for the past 2 days. I also keep getting logged out when I'm always logged in. Website via my laptop is better and faster but still. What is the deal with the app?
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Someone    •   22 days ago  # 4 April 2024 + 0 -

When I bring up the website it will not let me view any products. Says "Error"
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B.White    •   22 days ago  # 4 April 2024 + 0 -

Can't view items...or add to cart...HOPE IT'S WORKING BEFORE SALE....
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Kris. K.    •   22 days ago  # 3 April 2024 + 0 -
Sephora App Not Working

Sephora app not working. Says failed to perform request when viewing products and when I try to go to my cart it says SAAT Header is expired. What gives? Hope this doesn't happen during the sale.
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April    •   23 days ago  # 3 April 2024 + 9 -
App down

2 days of the app not working. Keeps giving errors that pop up like check internet connection and failed to perform request. Crazy because I'm always on the app. What is the deal?
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Bree    •   23 days ago  # + 0 -

Can't view items. Has a internet problem message.
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Sandy    •   24 days ago  # + 2 -

Trying to use app and it keeps saying failed to perform request
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DL    •   84 days ago  # + 3 -

i cannot get my account to log in nor will their system send me an email to reset my password.
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CW    •   85 days ago  # + 0 -

Cannot access the website at all. Access denied!
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Guest    •   95 days ago  # + 0 -

tried to check out. no buttons working. Shut down & restarted. no luck Tried 2 browsers, no luck. Gave up on order.
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Dar    •   104 days ago  # + 0 -

Can't see my order, server error
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Guest    •   111 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The site socks. Impossible to navigate
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andrea    •   117 days ago  # + 0 -

cant log in
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Ellen    •   119 days ago  # + -1 -

can’t checkout. when I hit submit, it gives me an error about my payment information or billing address.
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Nat    •   138 days ago  # + 0 -

Great last day of sale and the checkout button isn’t working ????
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Sid    •   138 days ago  # + 0 -

Can’t check out. Nothing happens when you hit submit
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Anna    •   142 days ago  # + 1 -

Can't check out. Nothing happens when I click the pay button.
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Clarice    •   143 days ago  # + 0 -

Coupon code keeps saying to log in while already logged in!
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Kenya    •   146 days ago  # + 3 -

The site nor app is working
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Lind    •   146 days ago  # + 3 -

Sight not working or the app
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joanna a    •   153 days ago  # + 2 -

stuck in log-in loop, unable to access site
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Samantha    •   153 days ago  # + 2 -

Unable to sign in when trying to check out, in constant sign in loop.
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Cynthia O    •   153 days ago  # + 1 -

Can't log in. Stays stuck and then says invalid.
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SL    •   153 days ago  # + 0 -

Can not sign in
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SJ    •   153 days ago  # + 2 -

unable to sign in
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mari    •   153 days ago  # + 3 -

ugh having same problem can’t check order status keeps making me login and refreshing
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Yas    •   153 days ago  # + 6 -

Unable to log in
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Vee    •   153 days ago  # + 7 -

Stuck in log in loop; prompted to sign in over and over while checking out. Signed out, now I can't sign back in
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Guest    •   154 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

website crashes when payment processing often.
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Hope    •   154 days ago  # + 0 -

The search facility no working at all. Keeps timing out. Unable to log in, search or order
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Zab    •   160 days ago  # + 1 -

It wont let me search an item.It says Sorry! The page you’re looking for cannot be found.
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NO    •   160 days ago  # + 3 -

When I search for any item, it says: "Sorry, there are no products that match your filter choices."
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Kendra    •   161 days ago  # + 0 -
Website not working

Sign-in is not available at this time. We apologize for any inconvenience. Please try again later.
What message I am getting when I try to log into my Sephora Credit Card account
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Bella    •   161 days ago  # + 2 -

17 November refused to let me pay for my items no matter what I do or what card I use my details are correct and won’t allow me to pay
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Anne    •   173 days ago  # + 0 -

I can't sign in to the website with my account
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Guest    •   173 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Why is the website down?!?!?!?!
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Sam    •   174 days ago  # + 0 -

It is not working for me either.
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Dianna    •   176 days ago  # + 15 -

I haven’t been able to get any products to load, like at all & this is for the past (2) days!
Infuriating truly.????
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Cheyenne    •   177 days ago  # + 6 -

Nothing is loading on the app!
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N    •   178 days ago  # + 0 -

I haven't been able to place a order since yesterday. It won't let me input a Canadian address.
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Bella    •   179 days ago  # + 2 -
Sephora CS can’t do a thing - useless

Piece of crap site. Half of same day order went through they didn’t have the other half. Since Sephora doesn’t substitute I had 19 min for same day delivery and submitted in time but it froze and their site went down. Now finally 15 minutes 20 minutes later it comes up for me.
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GY    •   179 days ago  # + 4 -
Sephora App and Website Are Down

Trying to use Sephora App and Website since yesterday and they are not working. Either having a black message box or couldn't open the product page. This is unfair to the Rouge members for the VIP sales.
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JB    •   180 days ago  # + 4 -
Sephora App Outage

Trying to use app all day and it is not working. Most of the day it had an black message box stating the site was busy and I needed to wait to be let in and not to refresh. I never got in despite waiting and nit refreshing.
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Anonymous    •   180 days ago  # + 3 -

This is so frustrating. I’ve been trying to order something all morning and it hasn’t worked at all. When will this be fixed
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Guest    •   180 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website will not allow me to enter.
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Guest    •   180 days ago  # + -1 -
★ ★ ★ ★ ★

I love it
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Guest    •   180 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I love the app but it won’t work.
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Anonymous    •   180 days ago  # + -5 -
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Guest    •   180 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

app not working ????
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Kelly Tremontin    •   180 days ago  # + 4 -

App just spinning. Cannot add products. Very frustrating.
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Dee    •   181 days ago  # + 14 -

So frustrating. October 27 and 28 2023, can't get onto website. Come on Sephora! You didn't anticipate high volume during a sales event???
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Km    •   181 days ago  # + 13 -

For about the last 8 hours, I can't click on products.
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LJ    •   181 days ago  # + 2 -

Cant sign into app
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Guest    •   181 days ago  # + 5 -

I am having trouble logging into my account… I'm so glad I am not the only one having issues.
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Sephora rouge customer    •   181 days ago  # + 1 -
website down but phone is ok

Sephora website does not work so I use my phone, and everything is normal on phone. I was confused at the first time cause I am worried my loved items is out of stock.
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Guest    •   181 days ago  # + 6 -

Pages will load, but I can't click on an individual product. Sephora needs to fix this, because they're having one of their big sales.
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Anonymous    •   181 days ago  # + -4 -
Comment is hidden.

Guest    •   181 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

When will the site work?
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Kelly    •   181 days ago  # + 1 -
Sephora website crashed

The sale has the server overloaded. Mine isn’t working either. I was just at the store and the girls told me the website has extremely high volumes of traffic that caused it to crash.
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Macy    •   181 days ago  # + 0 -

There down right now.
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Gaii    •   181 days ago  # + 1 -

Mines don’t work at all USA
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Jj    •   181 days ago  # + 0 -

WHY IS THE APP NOT WORKINGGGG
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Anonymous    •   181 days ago  # + -5 -
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Paras    •   181 days ago  # + 0 -

It's down not working
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Juls    •   181 days ago  # + 3 -

Not Taylor’s version that’s for effin sure - lame
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Taylor Bufkin    •   181 days ago  # + 0 -

It’s a sale so of course everyone is trying to access
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M.E.    •   181 days ago  # + 8 -

I’ve been having trouble all morning
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Marlene Rodriguez    •   181 days ago  # + 0 -

Annoying the app and website logs me out every time
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Guest    •   181 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Sephora app not working
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Guest    •   182 days ago  # + 17 -
★ ☆ ☆ ☆ ☆

App is not allowing to search or add to cart or use promo.
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p***hub    •   201 days ago  # + -1 -

f*** ur self go watch p***
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Anonymous    •   201 days ago  # + -3 -
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star    •   201 days ago  # + -1 -

love sephoraa, BUT THE FUVKING WEBSITE??? f*** NO YALL BITCHES BETTER FIX IT
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EM    •   202 days ago  # + 0 -
Poor Service

I am yet to experience Sephora's website working properly. Granted this is just my second time trying to place an online order, but this is supposed to be a straightforward process. Quite disappointing. Calling Customer Service does not help. I am told to clear browser cookies. Already did that and already tried more than one browser. Wary of entering payment details on a site that does not work well.
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Guest    •   204 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Their website rarely works. They refuse to hire actual coders to fix anything.
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AJ    •   205 days ago  # + 1 -

Cant login. Even if I try to reset my password it wont send the email. I know the password I have been using is correct though.
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shura    •   205 days ago  # + 0 -
ugh

Asking me to log in multiple times in one session. When I click a product like "exfoliators" it says no product found. Even something broad like "skincare" shows up as not found. As if they have nothing currently listed for sale.
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lori    •   205 days ago  # + 4 -

I can not check out today. UGH!
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Dawna    •   214 days ago  # + 3 -
Website shopping Frusting

Sephora’s web site is absolutely horrible. I can never place an order online, keeps asking me to log in when I am already logged in. I don’t understand whey they are not fixing this. Once I use up my points I will never shop at Sephora again.
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Lucie    •   223 days ago  # + 4 -

Will not let me complete payment, gave card details now stuck on almost done…. Screen.
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Sarah    •   223 days ago  # + 1 -
Locked out of heaven

I have been trying to log in to website&app for 4 days but keep getting error 400 message. I have tried the reset my password link only to have the same error message. No way to contact Sephora for help, the link to chat on Messenger tells me it does not exist.
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Maria    •   223 days ago  # + 1 -

Spent an hour trying to check out so dissapointed bday gift for my grandaughter not sure if i will try again puts me off..
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Terri    •   227 days ago  # + 0 -

When I click on my profile it says error for the last several days now.
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Jeanette    •   248 days ago  # + 0 -

Could not check out for the last several days
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Guest    •   255 days ago  # + 0 -

Im in the Uk and cannot log in on the app, you have no option to check out otherwise, may be worth trying on the site
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Guest    •   259 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Could not check out. Denied annual birthday samole gift.
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zara    •   269 days ago  # + 0 -

can’t log in or check out so shite
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lyndsey    •   273 days ago  # + 0 -

cant check out
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CJ    •   277 days ago  # + 1 -

Can't check out button won't work
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DO    •   278 days ago  # + 2 -

Can’t check out
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KH    •   297 days ago  # + 0 -

Can’t check out, so annoying
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Guest    •   298 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not logging in, its been a month now
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Guest    •   300 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Just failing all the time, hopeless
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Guest    •   322 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t check out
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Anmol Mathur    •   322 days ago  # + 0 -
Online booking appointment for services on unavailable time slots and dates

Website offers appointment for services at times and dates that are not yet available. Says you must call for appointments more than 90 days out, but even within 90 days it doesn't register unless your appointment is within the next three weeks. Website also allows for booking timeslots past store closing time, which then requires the store to call you to correct the mistake.
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guesttt    •   323 days ago  # + 2 -

website now working. not allowing me to login or check out. it deleted my cart?! :/
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Teresita    •   331 days ago  # + 1 -
No money on my sephora activated card

I bought sephora two different occasions activated but try to load they are saying no money whats the problem I'm not happy I can't loose my 400
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XR    •   339 days ago  # + 0 -

cannot check-out or search on the site
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AH    •   342 days ago  # + 0 -

not letting me on
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RB    •   344 days ago  # + 2 -

unable to check out, tried multiple times since last night
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C smith    •   364 days ago  # + 4 -

Site won't let me go to check out..must have tried 20 times ????
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Guest    •   366 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

can't click on anything on the website
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Janine    •   369 days ago  # + 1 -

Canmot get on website all day
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Guest    •   379 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Awful UK website. Constant errors in loading pages and won't let me select any delivery option without more errors. Sort it out Sephora!
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Guest    •   389 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

This is bullshit. Can’t find out why I can’t redeem my card without out giving all my bank card information. I will not buy Sephora again.
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Guest    •   401 days ago  # + 0 -
Useless Site

This has to be the worse website..impossible to checkout if you can even add things to the basket. Loop from PayPal back to Sephora with sign in again, when it has been signed in all along. Tried Fitrefox, Chrome and Edge.
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Unhappy    •   409 days ago  # + 4 -
Useless - payment issue

Trying to place order from UK. Wouldn't accept my payment details. They have been entered correctly. Have tried 4 times. Gets stuck on "almost done" Had to call bank as 3 X transactions pending for same amount to Sephora but no order confirmation from Sephora.
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Guest    •   417 days ago  # + 6 -
Guest

Can't login into my account at all. I've tried logging on Safari, Chrome on my desktop and on the Samsung browser and the stupid "Please use 6-12 characters" error pops up every time. Tried resetting my account, same error pops up. Tried making a new account, same error.
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Guest    •   417 days ago  # + 1 -

The site will not let me check out. Even though all the information is correct. Been like this for days.
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Guest    •   420 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Most of the time there are issues with your website. I can't add to basket and previously if I can add to basket, then the checkout button doesn't work. We have a small Sephora store in Chico, CA but it doesn't always have the items that I want. This web problem is nothing new, it has been happening for a LONG time
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Grace    •   426 days ago  # + 0 -

site won't let me navigate and when i try to check out it only says check out shipped items only. Unable to use it.
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Leeza    •   427 days ago  # + 4 -

Unable to login to site 2.23.23
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Grace    •   436 days ago  # + 0 -

Can't log in, search, or generally interact with the website.
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guest    •   436 days ago  # + 0 -

Can't sign in, click on "sign in" and nothing happens, been 3 days.
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Anis    •   438 days ago  # + 0 -

I can’t login my sephora account!
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Guest    •   444 days ago  # + 0 -

Sephora website is Down in Melbourne, Florida. This site has been broken for 48 hours.
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Guest    •   444 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Sephora website is constantly down completely or will not allow me to checkout through the webpage on computer nor phone. Have not been able to sign in to my account for 2 days to purchase my items so I will have to shop somewhere else. They need a new web design team or I fear they will run themselves out of business. It's sad.
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Angel    •   449 days ago  # + 1 -

Cannot click on the sign in button at all :( Been a week now. Going to ultras website now.
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Elin    •   462 days ago  # + 1 -

My app won't recognise my logins my the website does?
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Guest    •   467 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Your online site is not working at all. Cannot login though I have an account. Going to Ulta...
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Guest    •   473 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Jan 2023 online checkout not working for days
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Meg    •   486 days ago  # + 0 -

I can’t order anything! It keeps saying it’s unable to process my order when I go to my cart, or try to add ANYTHING.
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Summer Foster    •   491 days ago  # + 0 -

For at least 2 days i cant order anything. It says " Sorry, we cant process your order right now."
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C. G.    •   492 days ago  # + 1 -

Cannot order anything.. Keeps saying "Error! 90.21"
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Bonnie    •   492 days ago  # + 2 -
Password Issue

It keeps asking for password, but then it doesn't recognize it. I have tried resetting password three different times but it still won't recognize the password.
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Cammy    •   492 days ago  # + 3 -

Using app Error message for every product I click on
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Ann    •   495 days ago  # + 0 -

Suddenly am getting and Access Denied error, even using a different browser and clearing cookies.
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Jbe    •   511 days ago  # + 0 -

Can’t login US address keeps showing checking out in Canada
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Guest    •   536 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

crashed after payment!!
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Guest    •   545 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Crappy app, crappy website. Telling Canada its run out, only to find its in the US. Lost me as a customer
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Denise    •   545 days ago  # + 2 -

Cannot enter Canadian adress, keeps going back to Sephora US.
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Dissatisfied    •   556 days ago  # + 0 -

Same issue with me aswell.
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Alice    •   556 days ago  # + 0 -

Same problem as below from Nathalie, cannot choose Canadian address.
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Nathalie Deschenes    •   557 days ago  # + 1 -

Sephora Canada not working - defaults to US, wants to ship to US, has US prices. Changed my PW, used browser URL, reinstalled the app on my phone: US site still. Really annoying.
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D    •   559 days ago  # + 0 -

App still not working, I thought it was on my end so I removed the app and re added to my phone… now I can not sign in..
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Cris    •   560 days ago  # + 0 -

October the app has been faulty. Couldn't checkout in time with item from rewards bazaar. Now I can't checkout at all. Or see my previous orders. I went through CSR and they said it was an app problem and nothing they could do.
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Tara    •   571 days ago  # + 1 -

Sephora’s page is not working, generally. I can’t search for items. I can’t add items to my cart. Sephora site largely unresponsive.
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Kat    •   592 days ago  # + 0 -

Cannot pay for item, app says MasterCard or Visa not acceptable forms of payment???
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Becca    •   599 days ago  # + 0 -

I am trying to purchase items on Sephora website. Its not working period. 3 hours and 2 days later still not working
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Carlyn    •   600 days ago  # + 0 -

I’ve used the app many times before, but nowadays I keep getting an error message. Weird.
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Kel    •   606 days ago  # + 0 -

Have ordered using sephora app many times in the past. This time I've been getting a payment error. There is no reason for this on my end whatsoever. Called customer service and the rep told me they've been experiencing problems on their end. No solution or timeline for a solution...
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Shelly    •   623 days ago  # + 0 -

Cannot book a brow appointment. Been like this for at least two days.
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savannah    •   639 days ago  # + 0 -

sephora app in canada hasn’t been working on my phone for almost a month, i’ve contacted them and they still haven’t done anything but to uninstall and reinstall but that does nothing, sephora do something about it…
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Sarje    •   643 days ago  # + 0 -

I’m in Canada and the Sephora site won’t load on my iPad or my iPhone. Very frustrating, why is this happening? I have a gift card I want to use.
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Lenaya    •   649 days ago  # + 0 -

Site not loading for 2 days now
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Gretchen    •   673 days ago  # + 0 -

Cannot check out. “No target found under given oath.” Ugh.
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Geetu    •   676 days ago  # + 1 -

This is ridiculous. Such a big company but their site is hopeless. Trying to checkout the skincare for last 30 minutes but keep loading the shipping address details and not allowing me to place an order.
Better to shop at Mecca than to waste time on this one.
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Ken L    •   677 days ago  # + 0 -

keep getting there is no target under given path everytime i try mobile checkout. i thought they loved gobbling up my money lol
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Michelle    •   679 days ago  # + 0 -

Unable to checkout, keep getting an error message saying the target path is not found
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Ali    •   694 days ago  # + 0 -

Just wanted to add to all the similar recent comments, that nothing happens when you try to click anything. I just wanted to buy some skincare for my sister. I try to click, nothing happens. I've found that using the middle mouse key to open to new window works, but when it's time to check-out, that doesn't work. So best you can do is just browse around, but I'm just unable to purchase anything.
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Jan    •   704 days ago  # + 1 -

like others...clicking away and nothing happens...guess I'll log in to Ulta for my purchase
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Kat    •   712 days ago  # + 0 -

Buggy. I click on things and nothing happens--not even the neverending circle of doom....
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Tammy    •   734 days ago  # + 0 -

It's April 23, 2022. Have cleared cached, flushed, scan, done everything. Just not working. Yeah, I have to shop somewhere else, I'm traveling soon and can't wait around for this. Too bad.
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Teri    •   736 days ago  # + 0 -

App is not loading properly. Has not updated since yesterday April 20, 22
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betsy    •   736 days ago  # + 0 -

Won't log me in
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alex    •   745 days ago  # + 0 -

Made sure all my info was correct many times. 'payment error' pops up when I'm trying to checkout. What a way to drive business away
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robertson    •   748 days ago  # + 0 -

can't get to basket and checkout. very frustrating site
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Dryskin    •   750 days ago  # + 0 -

Able to get to the site but not load product pages or the cart. Happening for days now.
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Guest    •   784 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

My Sephora credit card is not working and the app is not letting me make payments with my other credit cards, and then my entire cart disappeared but my purchase did not go through.
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Guest    •   784 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

can't get any detail info on any products unless featured on front page...clicking on anything doesn't work...pictures, "more details" link...
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Guest    •   839 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Sephora ignored my birthday, erased my 663 points, and didn't bother to notify me that my points would expire at the end of 2021. Now they want me to make an online purchase, but their Beauty Insider Community popup keeps preventing me from using the website.
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Rouge    •   908 days ago  # + 0 -

Will the app be fixed before the VIB sale?
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Rouge    •   908 days ago  # + 1 -

APP - It simply does not load
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Jess    •   914 days ago  # + 0 -

App
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Curious-Crab    •   930 days ago  # + 0 -

it's being Buggy.
I can see Writing but NO Photos!
Then when I try again?
NOTHING!
BLACK!
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Sillygoose    •   944 days ago  # + 0 -

Can't seem items in cart, can't check out
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Guest    •   946 days ago  # + 0 -

I can't see reviews on either the app or website. App is very laggy.
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Terri    •   970 days ago  # + 0 -

Can't log in. It just won't do anything after I put in my info.
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betty    •   976 days ago  # + 0 -

I am getting blank product pages, denies access to cart, doesn't work on my ipad either which won't let me sign in, says unknown error. Fix it sephora
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Guest    •   976 days ago  # + 0 -

Cant use website
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Cindy    •   986 days ago  # + 0 -

Website and App is showing items in stock but when I go to check out, they're gone only to come back in stock again and disappear.
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Guest    •   1053 days ago  # + 0 -

Yes, I was not able to view anything in my account. It is the second time for the week.
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Kelly    •   1053 days ago  # + 0 -

What’s going on with Sephora online? Did the site crash?
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Gues    •   1109 days ago  # + 0 -

I've been trying to login on and off for 2 days and it won't let me. I clicked login several times and nothing happens.
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Guest    •   1130 days ago  # + 0 -

App crashing
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gigi    •   1133 days ago  # + 0 -

problem logging in
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Jess    •   1159 days ago  # + 0 -

App doesn't seem to be working.
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Jeralyn Lambourne    •   1163 days ago  # + 0 -

I have the app and it just blacks out after a few seconds when I open it to shop.
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Guest    •   1237 days ago  # + 0 -

App not working. Won’t log me in and and empties my cart.
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Guest    •   1237 days ago  # + 0 -

App and website not working correctly. Keeps logging me out and emptying my basket, then can't re-add products into basket.
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Kris    •   1237 days ago  # + 0 -

Unable to navigate website properly, error messages when I tried to add products to basket.
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Guest    •   1237 days ago  # + 0 -

Website and app login not working, tracking orders not working
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