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J      5 days ago  # 5 December 2022 + 0 -
Comenity.net website down....AGAIN!!!!
"Page Not Available"

"We're experiencing technical difficulties
This page timed out or cannot be found. Please try again later. If you need immediate assistance, visit Comenity.com and search by brand name to find the Customer Care phone number for your credit card account."

kab1200      8 days ago  # 2 December 2022 + 0 -
Same as everyone else, cannot pay bill online. Site is always down, or can't be found. Get it together Comenity!

tina Lahman      9 days ago  # 1 December 2022 + 1 -
This has happened several times. Can't pay Loft or Comenity online. So inconvenient!

Lisa Maxwell      12 days ago  # 28 November 2022 + 3 -
App not working nor is the web site. I’m not able to access my account to pay bill.

DvK      14 days ago  # 26 November 2022 + 0 -
Website down for GameStop cards

Gina      25 days ago  # + 0 -
Site is down, grrrrr.

JS      26 days ago  # + 0 -
Still not working!!! Really??????????????

SJ      28 days ago  # + 0 -
Not working again. Tried last night & today. Can’t login in to pay a bill. So frustrating!!

Alan      28 days ago  # + 0 -
Site not working again!
I keep getting the message that there's a technical glitch. And the links above only take you to bread .com, which will get you to the same loging but when I try to log in I get the same message. According to the other comments this seems to be the ususal with this bank's site. My card was switched just about a month ago and I was able to make my payment online last month with no difficulties, but now I wonder if I just got very lucky. The previous bank, BofA, site worked perfectly and I never had a problem! Unfortunately my card was switched by the card issuing banks, which does happen from time to time. IF this is Comenity's standard of service I am not satisfied! If it results in late fees they should pay them, not the card holder!

Lauren      28 days ago  # + 2 -
Inaccesible site
Have tried unseccessfully for two days to log in, Message "Experiencing technical difficulties" appears.
Their "easy pay" internet link they say can be used without logging on to your account is ALSO non functional.

Kathleen      30 days ago  # + 3 -
This website is down again. It is so frustrating. I need to get rid of this account.

Cassandra      31 days ago  # + 3 -
Website down
Down. Unable to pay. Will cancel as soon as paid off. My AAA Travel advantage was transferred “bought” by this dreadfully underprepared company.

Elizabeth      32 days ago  # + 0 -
Your website is always DOWN
Your website is ALWAYS DOWN!!! If you can’t afford to keep it operating you should let your customers know. We are tired of trying to access our accounts online when you limit our access to online and can’t keep access online available.

Jimmy      99 days ago  # + 0 -
It's now September 1. Some 2.5 months since the huge "planned system outage" and the Playstation rewards points system is STILL not updating from Comenity. I want to know how we cancel Comenity accounts WITHOUT it impacting our personal credit scores? It's outrageous Comenity hasn't been in the news or scrutinized over the outage. They have some 50 million customers on like 150 premium brand cards...

Suzy1967      115 days ago  # + 0 -
I have tried calling Comenity bank to no avail..my account got hacked about 600..took me forever to get a hold of someone..but i finally did at 1030 pm. She said I'd get a call back from fraud dept..still waiting

d. Fair      127 days ago  # + 1 -
2 weeks !!! Every month I have a late $ from last month. Line was okay after 5 days of trying to pay bill and after half day late. This month same thing. I think it"s time to report them to the better business office and to the banking Feds. Just another way of uping peoples % and getting free money!!!!!!!!

D.Tysom      129 days ago  # + 1 -
Trying psy bill can't get to pay it online. one more payment and I will ne finish

rory      129 days ago  # + 0 -
i just recently got a victoria’s secret mastercard. it came in the mail last night. all fine and dandy, and i registered it with no issues. today i went to sign in to my account, just to see what my credit limit was as i forgot. it is telling me my information is incorrect, even though i know damn well i’m putting in all the right info! this is so frustrating!i got the email last night saying i was registered successfully too, and i applied for online access. i’m confused as to why it isn’t working.

Please advise      136 days ago  # + 0 -
Hello, I am still waiting for my payment to be deducted from my bank account and cannot access my login because the page is blank. It has been like this for sometime. Please advise

LANIE GILKERSON      137 days ago  # + 0 -
This is downright ridiculous!!! Still can't log onto pay my Comenity accounts or call because it just tells you due to long waits to hang up and pay online...IDIOTS !!! But yet they have the gall to call me about one of my bills the other day...I let them have it big time...TOTAL BS with this bank!!!!

Keith      138 days ago  # + 0 -
I've been trying to log in for the past couple of weeks. Keep getting the message "We're sorry. A technical glitch occurred and your request could not be completed. Please try again."

I've called their customer care line to explain what's going on and I keep getting hung up on. This is the most frustrating experience I've ever had with a company hands down. I can't even make my first payment on my new card!

ed      138 days ago  # + 0 -
It appears Comenity prefers to disallow login to its website? I have never been able to login, I have always received the error "..technical glitch.."

Jim      141 days ago  # + 0 -
3 weeks down for a planned computer upgrade.
This Bank is having one of several problems.
They are being held ransom by a Hacker, they have totally incompetent IT department, or they just do not care.

Jean      143 days ago  # + 0 -
Anyone else having issues paying old Carson's card accounts? The error message I am getting when I try to log in is "Account Closed." Is that for real?

Elizabeth      144 days ago  # + 0 -
I tried to log in and pay my Comenity account several times yesterday and today. No luck. Tried Easy Pay several times and no luck there either. I'll try to call and make a payment over the phone, but based on what I'm reading here, I'm not optimistic.

mkat      144 days ago  # + 0 -
Three weeks down now and still counting!! This is absolutely frightening and scary. Hopefully when you do start running again, all our debt will be erased. That would be the best case scenario for all the trouble you have put us through!! I hope all you other customers whom are having problems have your debt erased also!!

PMT      145 days ago  # + 0 -
I think this is ridiculous!!! Out over 3 weeks for a bank, this is unheard of. What IT department do they have; kids in elementary school? I will not pay any late charges and after this will be closing this account.

Charles      145 days ago  # + 0 -
Comenity BJ'S “new redesigned website” sucks, if you can even get in to it

hillbilly      148 days ago  # + 0 -
Unable to log in three weeks now. If this goes to arbitration guess who wins.
Also having login problems with synchrony and citibank.

Margaret Hill      148 days ago  # + 1 -
Going to drop this credit card. Very unhappy with their business.

lori chambers      149 days ago  # + 0 -
Funny how they want your money but give you no way to pay. Still down 2 weeks now.

Norm      150 days ago  # + 0 -
My credit union through their bill pay system took my payment from my checking account and sent it electronically to bj perks on June 28, 2022. It is now July 12 and no post of my payment is on my card account. Amount is almost a grand.

mary      152 days ago  # + 0 -
cant pay my wayfair account, Isnt there someone who can look into this???

PCullen Guevara      152 days ago  # + 0 -
Three accounts I needed to pay by the 4th. I hope they don't report us for them being down both phone & online. I've tried every day by phone and get cut off after their long instructions & redirects. I tried to register online to get it paid but it just repeats the basic registration page like I made a mistake. Very frustrating.

Trisha      152 days ago  # + 0 -
Can't get ahold of a actual human wtf is going on on week 3 of this bull shit. Wtf is going on.

Heather hey      152 days ago  # + 0 -
I need to pay and there is no way you will charge a late fee. This is on you. Totally wrong. Can’t get a human or any response

Edward Person, Arkansas      153 days ago  # + 0 -
Interval International Master Card Management; are you aware of this situation, are you following the chain of complaints. Did your I.T. staff beta test the latest upgrade to this software? Please share your understanding of the problem and how long before it is expected to be resolved....

Holly      156 days ago  # + 0 -
I'm in the same situation. Nothing works. I have 2 cards I need to pay. I don't mind a late fee if absolutely necessary but I will be HIGHLY PISSED if this messes with my credit score due to non or late payment that I have no way of paying. I've taking pictures and recordings of the site errors and phone automated recordings. I can't get anyone on the phone, no sites work including easy pay or bread financial. I've also called the stores directly as you used to be able to pay in store but it's down as well. I really hope this is corrected/fixed very soon.

CJMills      156 days ago  # + 0 -
I have four Comenity accounts, and cannot log in to any of them. What is going on?

scrisp      156 days ago  # + 0 -
Unable to login to Goodys account, it says use easy pay, but I don't have my account number any longer. They closed account when the store went out of business 2 yrs ago

spicybiscuit      160 days ago  # + 0 -
Absolute bullshit

John      161 days ago  # + 0 -
I was pointed to a Wall Street Journal back in January, 2022 that stated the BJ’s Master and business was being transferred to CapitalOne. I’m not sure who this “Bread” is that supposedly took BJs cards over.

SRA      161 days ago  # + 0 -
Here’s a news article echoing basically everything we’ve been saying ATP.
https://www.dispatch.com/story/business/2022/07/01/bread-financial-comenity-bank-waives-credit-card-fees-system-outage/7780954001/

Dulce Nieves      161 days ago  # + 0 -
I can't use my bjs comenity bank card Seems that my card has been compromised there is no one to reach what is going on

ULTA USER      161 days ago  # + 0 -
So, because this has caused a TON of issues for me. I will pay my balance in FULL when can login again. THEN, from there I will BOYCOTT - Comenity, Mastercard, and ULTA. I'm sorry, but any connection to this I am done using your services. No communication before or during this from any of you - therefore, NONE of us should use them going forward.

Chris Durlach      161 days ago  # + 0 -
Unable to activate my replacement BJ’s card I received 3 days ago. I am also not able to received the gasoline discount at BJ’s as a result.

No one is addressing customer issues while their system outage continues for days with no estimate is given of when service will be resumed.

It is a classic poor customer service experience every time I deal with Comenity

Their customer experience staff should be fired!!!!

I wish BJ’s would move their affinity card to a better institution .

bewildered      161 days ago  # + 0 -
After reading comments over the last week and seeing the solutions to pay bills proposed by Comenity (i.e., use Easy Pay, call number on back of card, etc) and then hearing that these "solutions" aren't working either... I can think that something very bad has happened. It really makes no sense how something can apparently be so broke for so long.;-(

CLM      162 days ago  # + 0 -
I have tried to log on my account and it says that it was locked by logging in too many times even though I just did it today. Getting an error message trying to go into Easy Pay AND called the customer service number and I get an automatic message saying cannot be completed due to technical error. I'm also upset that there was no email or something stating the issue. I better not see a late fee or a negative mark on my credit score due to this issue. Payment is due on the 2nd. The message mentions June 27 & 28th This needs to extend to those past that date because it's still NOT WORKING!

BTaylor      162 days ago  # + 0 -
WTHay is going on?! I went to pay my Ulta CC this morning & got a message about the "system outage". "We’re waiving late fees for customers whose payment due date fell on June 27 or 28, 2022. Those customers’ inability to make a payment will not affect their credit score." What about us users trying to make a payment before & after those dates!!! When I click the easy pay button it doesn't load either & we can't make a payment in the store!! This is some BS!! What are we supposed to do?! I have THREE cards that are serviced by Comenity Capital Bank!! ????????

SBT      162 days ago  # + 0 -
same issue . . . J Crew says Account is Closed, Express won't let me log in. I'm trying to call. IF it rings, it's once or twice and then silence. Easy Pay looks to be down a well.

T. Smith      162 days ago  # + 0 -
Website says this: "We know the recent system outage has been frustrating and we will work to ensure a fair resolution for impacted customers. We’re waiving late fees for customers whose payment due date fell on June 27 or 28, 2022. Those customers’ inability to make a payment will not affect their credit score. You can now check your balance and make a payment online using EasyPay." but EasyPay does not work, still, and when you call it says "cannot connect due to technical difficulties". It is July 1st and my payment is due by 5pm today.

CLR      162 days ago  # + 0 -
trying to pay my jcrew card and it says ACCOUNT IS CLOSED. Definitely got hacked or other because my account is very much alive and well. I tried calling the number they tell me to call and it says "call cannot be completed as dialed".

Tim      162 days ago  # + 0 -
It says call number on the back of the card. All Iget is cannot be completed due to technical error. Easy pay is not working either.

Deb      162 days ago  # + 0 -
I have been trying all morning to get into my Bed Bath and Beyond account to pay, Easy pay doesn't work and when I call either the number on back of the card or the Bread financial number, it says call can't be completed due to technical issue. I called the customer service number on the back of my Maurices card, it rings once and then just silence. When I go into the website it comes up with the same message.

Becky      162 days ago  # + 0 -
I'm in Alabama and can't pay any of my accounts either. I'm wondering if they have been hacked and are just not telling anyone. Like another commenter said, why hasn't the media gotten on to this?

Amoy      162 days ago  # + 0 -
Why can't I pay my bill online or over the phone? This s ridiculous as there are no ways to communicate with the bank. The phones and website are down. I bill is due today and I do not want to incur a late fee.

Maryland      162 days ago  # + 0 -
Neither website or phone to pay card due today is working. Twice I got to point of entering user AND password before it failed. Now fo I worry password is compromised???

Portia.      162 days ago  # + 0 -
Trying to pay credit cards with Comenity. All numbers on the cards are not working. Neither does easy pay work. I just want to make my payments and avoid any late fees. Not fair. How could they not have some type of explanation as big as they are. This is a big deal.

LAURA      162 days ago  # + 0 -
COMENITY EASY PAY IS NOT WORKING EITHER.....

cynthiaTx      162 days ago  # + 0 -
Commenity credit has been down for a whole week, maybe longer. I cannot make payments or check my credit cards. I have 3 credit cards from this company, Victoria Secret, Ulta, & Torrid. I cannot make any payments. Their website says you can call & make payments over the phone. No, you can’t! When I call I either get silence with no ringing (Torrid) or loud beeps in my ear (Ulta). I have no balance with Victoria Secret, so no need to try that one. The website also says they will not charge late fees for anyone who’s payment was due on June 27th & 28th only!! That’s insane & total BS considering it has been down for at least week AND it is now July 1st & I still can’t make a payment in any way. This is not okay. I will file so many complaints if I get late fees cause I can’t make my payments. I can find nothing about this online at all. How is NO ONE talking about this. Nothing on the news. This is HUGE. They HAD to be hacked or something considering ALL their online card services are down AND ALL their credit card numbers are also down. They say it’s due to an update, but I’m not buying it. That doesn’t happen for this long amount of time & it is affecting customer service, phone lines, apps, & websites. Sounds more like a hack to me. Unheard of. I called 2 different numbers for 2 different cards & they are both DOWN. Am I the only one? Am I losing my mind here or is this a really big issue for cardholders?

LISA      162 days ago  # + 0 -
YES what is up with all comenity's website are down....
I have payments due... WHEN WILL THE WEBSITE BE UP AND RUNNING? ANYONE KNOW THIS

Gregp      162 days ago  # + 0 -
I have several cards with the bank and have automatic withdrawals attached to them so I can just pay easily one payment and now I'm screwed it looks like declined everywhere looking like an idiot or some kind of deadbeat this just sucks and no explanation

Elenor      162 days ago  # + 0 -
I haven't been able to log in on the website to view or make a payment. I called the number for customer service on the back of my card and it didn't go through for about 15 seconds, then an automated response which said I was being transferred to a customer service representative, but the phone line went dead. Hopefully this issue will be resolved soon!

Nancy      162 days ago  # + 0 -
I cannot access the online payment, nor can I access easypay, and when I just called they had an automated recording stating that they are having issues and are working to resolve it, told me to call back at a later date, and then it hung up on me. So obviously nothing is working and the message they have on their website (at least for ULTA) is WRONG.

Jimmy      162 days ago  # + 0 -
Can't access my 3 online Commenity accounts (Academy Sports, Smile Financial, Vacation Club). Is the bank Updating software or been cyber attacked? Info would be nice

John      162 days ago  # + 0 -
Was able to at least see my balance and that payment went through on easy pay

Amiee B.      162 days ago  # + 0 -
I am trying to pay off CC to buy a house, cant see balance, cant call to hear balance, local store cant take payments, tried to make a purchase for $8 and was declined when i know i have available credit, and cant talk to anyone. This better not neg effect my credit score on their part or i smell some class action law suits in the near future!!!!

S. Renee      162 days ago  # + 0 -
What in the world is seriously going on?! Where is a their liability for this. I’m trying to make a large payment to bring my balance down and don’t want to accrue interest and late credit reporting. Very maddening and irresponsible.

Tatiana      162 days ago  # + 0 -
I paid my bill but on the credit report it’s still on and that causes my credit score to decrease

Barb      162 days ago  # + 0 -
I have been trying to make my monthly payments on my cards before leaving on vacation next week and have been unable to even log in. This has been going on for almost 2 weeks now. I don't get paper statements so I don't even know what I owe or when the payments are due. I normally just pay on the 1st when I get paid. Can't get through at any of the phone numbers I have tried to even schedule by phone. This is total crap and they better hope I don't get charged fees for this mess. I smell a class action lawsuit in the works if that starts happening.

D.      162 days ago  # + 0 -
After over 15 years of Comenity cards use with timely payments, I missed a 7.88 payment for 2 months because my bill pay account didn't update the amount due. Now, I do have a bad credit mark on my credit reports, even though I ended up paying off my balance which was over $35.00 with fees. They would not waiver in reporting my 7.88 overdue for 60 days. Fortunately, I have 0 balances on my two cards now, but can't access to check - I am worried for everyone who posted!

June      162 days ago  # + 0 -
not able to access my account for a week! They are not taking phone calls

Kelly      163 days ago  # + 0 -
I have charges coming out of my banking account from them that I have no clue why or what card is trying to do so. All my prior accounts with them are paid off and I do not use the cards anymore. I cannot get any cooperation from anyone and will have to file a perjury with the bank which will also cost me money.

rob      163 days ago  # + 0 -
oh i just cant wait !!!! to cancel my 2 cards!!!!!!!

RTR      163 days ago  # + 0 -
Same Crap another day. Still not able to contact Comenity Bank online or by phone. If this issue is ever resolved I will pay off the balance on my Sony Visa and my Sportsman Master Card and never use either again.!!!! What goes around comes around with how I and others have been treated by them. Updated Website or not and or not being able to call them.!!!! They have caused the Perfect Storm and like the Titanic, their out-of-tune band keeps playing over and over.!!!! Time to abandon their ship..!!!!

Untrustworthy bank      163 days ago  # + 0 -
Have been trying to check my transactions for several days looking for a credit from a business. Nothing but trouble since initially getting credit card! Over the years several different account numbers had been hacked. How secure is this system??

Sonia      163 days ago  # + 0 -
I've been trying to pay my bill online and phone, but it's not going through at all. Something is really going on with this bank. They better not charge us for late payments.

FComenity      163 days ago  # + 0 -
They royal F'd up their website. It has been down for several days and now there is a message to call the number on the back of your card to may a payment, get your balance, etc. When I call that number you get lone silent pauses and eventually routes you to a message that the site is down due to an error and try back again later....so you never get your balance or account info. I tried the other number on the back of the card and it sounds like a fax machine. What a gigantic cluster *&^%.

Not trusting this Bank anymore      163 days ago  # + 0 -
Can't make a payment using the access by telephone. It takes all the information and fails just prior to confirmation, it then tells me I will have to pay $9.00 if assisted by customer service. It transfers me and a recording comes on stating call back later and hangs up on me. This is the third day and I can't get customer service. This is a serious issue and I don't trust them now.

Bam Bam      163 days ago  # + 0 -
I'll raise it to my "3cents". Something smells fishy here. Maybe they were hacked or going out of business? Either way, I'm not making a payment until I hear something.

S. Renee      163 days ago  # + 0 -
What in the world is seriously going on?! How are they not obligated to send a mass communication to its borrowers? I’m trying to make a large payment to bring my balance down and don’t want to accrue interest and late credit reporting. How is this not newsworthy?! I will not be using this card again and closing out/transferring balances soon as possible. Plan to report to BBB as well. Very maddening and irresponsible.

Steve      163 days ago  # + 0 -
Been down for days. I can't even pay my bill

J. Matthews      164 days ago  # + 0 -
Been down for over 2 days. No way to reach the bank customer care!!

Filbert Katz      164 days ago  # + 0 -
They've been down for quite a while now. There is NO WAY this is not a serious hack. Standby for a whole year of useless 'credit monitoring' I'm spending the rest of today changing passwords across the board.

Delia      164 days ago  # + 0 -
In Mid June Was going to have my Comenity ULTA card replaced but when I called they told me it was delivered already, thought it was odd. Received the new card been trying to activate it this past week, no luck. Now the Website is down, can’t even access my account. WTH.

Margaret Rose      164 days ago  # + 0 -
Last week our card was decline so we called to find out why. That is when we learned that there was an issue. But they assured us everything was fine and the system would be back up by Friday night. I have been trying to access the online system to pay my bill since Monday morning. Still unavailable and the balance doesn't match what we think it should be. Did their system get hacked or is it being held ransom?

Tahm      164 days ago  # + 0 -
I was able to use my card yesterday at Walgreens. I was also able to get my account info by calling the number on the card and my credit line is still open. Website for Sony Visa is still down though. I didn't try to make a payment on the phone as I don't have one due for a month or so... Hope everyone gets restored. Their message now says they will find a fair compensation for customers... What will we get a credit for $50 or something lame like that!? Should be at least $200 for each customer taken off their bill or credited for future payments! Never seen anything this bad with a CC company before. So surprised the news isn't all over this with millions affected!

Rob      164 days ago  # + 0 -
Was able to check my Mastercard details via phone number but i know longer have a credit line....they were hacked!!!!! so they must have shut down all their cards

Kim      164 days ago  # + 0 -
Same problem here. They say that you can now call the number on the back of your card, but that is bull sh t because I just tried and they said call back later and hung up. So nothing is working still. I just transferred all my stuff to another credit card and will be canceling my card with them as soon as they come back up.

Anita      164 days ago  # + 0 -
I am not able to access my Account for two days. This is bull????

Rohit      164 days ago  # + 0 -
Having same issue. It is ridiculous that they are down for a week. Not acceptable at all.

Barb      164 days ago  # + 0 -
I am having the same exact issues. I believe if they aren't closed up they are going to lose business. They can at least reassure people that their info hasn't been stolen and there will b no late charges or bad credit reporting on its customers. Why isn't the government involved in this?

Jack      164 days ago  # + 0 -
Same exact thing happend to me. Tried calling to make a payment and just the recording saying there are updating then got hung up on. The site has beeen since 6/21/22. Can't find anything online to contact them regarding the issue

neil      164 days ago  # + 0 -
unable to access B&H payboo account for what seems to be a freakin week. what is going on?!?

Anita R      164 days ago  # + 0 -
Been trying for 5 days to access my Caesars Rewards Visa account online to no avail. Now today I received a text alert that there is a pending charge to my card from Sao Paulo, Brazil. I tried to call several times to report this fraudulent activity and could not get through to a person, no matter what number I called. The automated response referenced a scheduled maintenance update and said try calling again later. Totally frustrated.

Eddy O      164 days ago  # + 0 -
Was with Barclay's for many years. Never had a problem. Posted a payment two weeks ago and it did not reflected on my balance. Had been trying to contact them for over a week now.
Can't log in or send an e mail or talk with anyone. Are they out of Business ? Two of my friends were also switched to comenity. They have nothing but Problems

Frustrated      164 days ago  # + 0 -
WHAT THE HELL
I better not get charge a late fee because comenity bank can't get themselves together. this is not fair to this individual. at least answer your DAM phones

Terry H.      164 days ago  # + 0 -
Amazon order was declined because my NFL card from Comenity Bank was declined. That's the card I've always used. Can't log on to see what's going on.

Frustrated in CT      164 days ago  # + 0 -
Ok, I thought I was alone here. I cannot get into my: Ann Taylor ALL Rewards card, Torrid Card, or ULTA Card websites to make my payments online. Then, I tried calling customer service and get a bogus recording stating their systems are down. I finally called an Ann Taylor Rep and he let me know that Comenity Bank is having an outage and he had no clue when it would be back up, that I would not be charged a late fee either. I just want to pay these bills off and stop using them!

Jeanette S      164 days ago  # + 0 -
I cannot make my Ann Taylor Mastercard payment today..I’ve tried calling to no avail and the computerized payment online system is down..I better not get charged a late payment fee.

Vicki M      165 days ago  # + 0 -
I can't log in to make a payment nor can I get anyone to answer the phone number on the back of my card. Been trying for 2 days! Better not get a late charge!

Kat M.      165 days ago  # + 0 -
Just switched all of my autopayments to my other credit card. I will be closing this account when it is back up. This is unacceptable. I have been trying to log into my Ulta Rewards MC for 3 days. You can not even get a human on the phone. Reading the other comments I am obviously not alone. This is not a scheduled outtage. They must have been hacked.

Swanks      165 days ago  # + 0 -
Unable to pay BJs for 3 days. (One) day late therefore since I resort to using chase app vs BJs toll free #. Outage going on 5 days now and ZERO excuse for not being able to reach a human. They even record it’s not possible in the recording then hang up. WTH

Sage from Oklahoma      165 days ago  # + 0 -
I was trying to login to my ulta account to check on my balance but I can't. "We're sorry. A technical glitch occurred and your request could not be completed. Please try again"... trust me. I've tried again and again and again

Jon Hughes      165 days ago  # + 0 -
I am unable to access my BJ Mastercard on line and it has been declined when I’ve tried to use it.

Al from Miami      165 days ago  # + 0 -
Been trying to log into the comenity BJ's portal to pay my credit card for the last 3 days... I call their customer service number and a recorded message says a scheduled sytem update has taken longer than expected.. then hangs up.. nothing on what to do for payment options...

Michelle milliner      165 days ago  # + 0 -
Been trying for 3 days to pay my BJ bill it was due yesterday. I don’t want to be charge a fee.

Stacey      165 days ago  # + 0 -
I recently re-financed and payments were sent to 3 accounts I have with Comenity Bank.
IKEA Visa, IKEA Project and Toyota Visa. The IKEA Project card was paid on June 6th with a balance of $77, on June 10th they took the payment of $9500+ dollars that was to pay off my Toyota Visa and applied it to my IKEA project card (which had a balance of $77. then it took another week and a half for my IKEA visa to be paid. All 3 accounts were mailed in separate envelopes, separate check and pay stubs.
I was told I had to prove to them the check was cashed before they would issue a refund of the $9500+ dollars, which could take up to 90 days.
When you brought up my IKEA project card statement, you could clearly see THEY applied money to the wrong account. After I had the lawyer fax them a copy of the returned check, all of a sudden I can longer access any of my accounts.
How convenient of them. I am so beyond furious with this. This is not right.

LAM      165 days ago  # + 0 -
I cannot pay my Eddie Bower bill which is due to day. I call but all I get is "we're sorry we're experiencing technical difficulties call back at a later time." I don't want to be socked with a late fee or a negative check mark on my credit report.

INR      165 days ago  # + 0 -
I've been unable to log into the Lexus Pursuits Visa site to print out my monthly bill. I've been trying since 6/24/22. Each time, the only option given is to pay online, but no clue as to the total I owe for this month's statement. Calling them didn't help. I got a recorded message saying that they are undergoing system UPDATES and to try calling again later. What horrible customer service! I can't even talk to a live person.

BS      165 days ago  # + 0 -
I believe their update to the server caused a system crash and perhaps using a overseas tech team will take them much longer to get their system back up. The recording on their customer service line says that we cannot reach their customer service--assuming due to the fact that their phone is getting blown up with calls and no one can take payment. What the message should have included was how they would not penalize their customers due to this outage with late fees and report them to the credit bureaus.

TT      165 days ago  # + 0 -
What the hell is going on with comenity Banks website?? They need to get this straightened out quickly, people have bills to pay and we better not be hit with late fees! I for one will not pay them because this is not my fault! I’m wondering if they were not hacked!!

RTR      165 days ago  # + 0 -
What the " Hell " is going on with Comenity Bank's Website.???? Why have we had a problem???? Still unable today to pay my bill as I have done in the past month. What do we do and when.!!!! This really sucks big time.!!!! Does anyone know what is going on.????

Tim Ng      165 days ago  # + 0 -
This financial institution is Fu*kup! I am having many same issues as everyone has commented below.

Ken Nelson      165 days ago  # + 0 -
I contacted them thru messaging early last week about not receiving my new card. My current one expires 7/22. They messaged back it was mailed 5/2. I didn’t receive it nor has it been activated. I asked for a replacement card. Never received a reply only the site was down for maintenance. Now my account is showing as closed. Didn’t discover this until my card was declined last Sunday. WTF!

C thomas      165 days ago  # + 0 -
Mine isn’t working in nh either

Lowkee33      165 days ago  # + 0 -
Can’t pay my bill for days now

Marc Liepack      165 days ago  # + 0 -
Cannot log in to make a payment

JO      165 days ago  # + 0 -
Been trying to use my Bed Bath & Beyond and Big Lots credit cars since Saturday. Keep getting declined. Called the customer service number, wont give me available credit only my balance. Was told by rep that accounts were fine and would be back up 6/27. Still down. No info available. Makes zero sense why any upgrade or maintenance would take 5 days.

Sandra Connelly      165 days ago  # + 0 -
I have been trying to get online to pay my bill that was due today. Site down all day long. I better not be hit with late charge or credit hit. This is bad…

DK      165 days ago  # + 0 -
Let me suggest that you all file a Complaint with the Consumer Financial Protection Bureau CPFB, and see if we can get Comenity to respond

RTR      165 days ago  # + 0 -
Have tried all day to access my Comenity Sony Visa Account and Easy Pay my monthly statement due today. What is the problem with their website.???? I have never had this issue ever before and it has become very frustrating, to say the least. Are they still in business.????

SF      166 days ago  # + 0 -
This has to do with Beard finance that is taking over comenity, they are having problems.

SF      166 days ago  # + 0 -
Did they get hacked?

jr      166 days ago  # + 0 -
To concerned account holder, it only gets reported if you are more than 30 days late when did that happen?

TB      166 days ago  # + 0 -
My BJ's card is not working today. Not happy with this situation.

Concerned Account Holder      166 days ago  # + 0 -
My payment was reported late to credit bureaus. Had never been late (3 years) and someone removed my Auto Pay, I got an email saying Thank you For your payment but it never came to my personal checking account to withdraw funds. What happened Comenity? People, check your credit reports!

Sandy      166 days ago  # + 0 -
I have 3 Comenity accounts and have not been able to access to check my due dates for several days . Is Comenity closed? I tried calling and was informed no one is working.

BANDIT      166 days ago  # + 0 -
Down still. Ugh! Can't they at least update the landing page to explain in a little more detail?

Tiz      166 days ago  # + 0 -
Reported the issue to my state AG. Everyone with this issue should!

null      166 days ago  # + 0 -
havent been able to log in for days and as of today my card no longer works. never had a late payment.

PB      166 days ago  # + 0 -
All I want to know is if they will waive late fees and honor programs for late payments (I.E. if you are on a program for 0% interest for X time). I tried making the payment and nothing and even if I schedule through the bank would be late.

Robert C      166 days ago  # + 0 -
blow them up on twitter!!!!! I actually had someone respond saying they are working around the clock....something happened

jr      166 days ago  # + 0 -
what about just mailing your payments has anyone done that?

KM      166 days ago  # + 0 -
There may have been a severe security breach (just guessing) so I would definitely sign up for credit protection while you can and lock your credit! I had my identity stolen in the 2017 Experian breach and it made my life a total hellscape.

Ariel      166 days ago  # + 0 -
I hate comenity so so so much. Nothing but problems and now it's been down for days with no communication. I wish my credit cards would stop going through comenity and switch to someone reliable, like Capital One.

JT      166 days ago  # + 0 -
This is ridiculous! I have a payment due tomorrow and can't make it. Even now if I add the account to my bank's bill pay, it won't get paid until July 1st. So, are they going to waive the late fees? Or have they gone out of business?

JD      166 days ago  # + 0 -
Only solution to pay your bill is thru bill pay by setting up an account from your Bank.

CJ      166 days ago  # + 0 -
What pisses me off is that they're not giving any of their cardholders any information of how long this is going to continue. Alternate ways to pay OR IF they're going to charge everyone late fees. I mean I can't even make a payment over the phone. What bullshit!

WTF      166 days ago  # + 0 -
This stupid site is still down. Can't get any information or speak to a rep. I will be cancelling the credit card IF I can ever to talk to someone. SMH...

ER      166 days ago  # + 0 -
Still down, is this something we should be worried about? When it first went down I thought ok 24 hrs but now it’s been more than 4 days. Can’t get through to anyone hacked or not they have a duty to send out an email or something not just leave everyone in the dark.

Vic      166 days ago  # + 0 -
Tried calling for 4 days now and site has been down. Today everything is down. What is going on? Hacked or they can't integrate to Bread's system? Should let customers know what is going on.

JH      166 days ago  # + 0 -
I have been trying to access my account for days. Today I called, they are having technical issues. They are closed!!!!! What the heck. I’m not sending my payment if it’s not working, we should have been notified. We’re they hacked?

LG      166 days ago  # + 0 -
Site has been down since 6/23/22. Now customer service number says "due to unforseen circumstances our offices are temporarily closed." Guess I won't be paying that bill for a while. WTF is going on!?

Amy      166 days ago  # + 0 -
comenity bank site is down and customer service is not operational for last 5 days. People helpless. what the heck is going on this bank ?

Rob C      166 days ago  # + 0 -
Well now my BJ Card is not working keep coming up denied...

Jeanne P      166 days ago  # + 0 -
Haven't been able to log in. Tried calling today June 27th and message says both the site and call center is down, can't process any changes to credit card accounts and can't take payments either.

Amanda      166 days ago  # + 0 -
Still down. Everything. Online & call center

ComenityWebsitePathetic      166 days ago  # + 0 -
logging in does not work; the error message has changed from "only one-time payments are available" (and then clicking on "pay" would result in an absolutely blank page anyway) to "a glitch has occurred"

Jay      167 days ago  # + 0 -
Site has been down for nearly a week. I assume something to do with the Bread financial switchover...FAQ on the site states they are "unsure" when full site function will resume

Marie      167 days ago  # + 0 -
Website down at least 4 days now for "scheduled maintenance". Rep says should be back up by Monday 27th. Called them because my card got denied several times, though shouldn't have. Rep says charges were flagged. Whole situation seems off.

Robin      168 days ago  # + 0 -
Been trying for over a week now even the representative on the phone can’t access my account wtf. Guess I don’t owe them a payment then

aLittleSteamed      168 days ago  # + 0 -
Website still down with "scheduled outage" message. I wish they would be honest and admit what the issue is. We all know a schedule outage doesn't take this long, right?

sam      169 days ago  # + 0 -
2 days in a row that your "scheduled outage" have left us unable to use your site??!! I suspect you have been hacked but won't admit it. NO IT engineers schedule an outage for 2+ days during the week. WTF?

Justme      169 days ago  # + 0 -
This is so typical of their rinky dink operation! I wish BJ’s would switch to a “REAL” credit card firm and drop these clowns.

Renee      170 days ago  # + 0 -
Also unable to log in & pay either of my bills. 2 different comenity pages. I have been trying since 9pm last night. Can not pay using easy method either. Thankfully my payment isn’t due for another 2 weeks but I can not find anything letting me know when it will be back working.

Debbie      170 days ago  # + 0 -
Unable to login to pay bill. Error message “page cannot be displayed.” Probably updating their website but I hope they are willing to waive any late fees that might be incurred because of lack of access.

Denise      170 days ago  # + 0 -
Unable to login or change my password. Keep getting an error "page cannot be displayed" but I could login fine last night.

Nita      170 days ago  # + 0 -
What’s going on with the website? I need to pay my bills also!! When will it be back up?

Hazel A.      173 days ago  # + 0 -
Trying to pay my bills with Comenity’s EasyPay but it keeps redirecting to a 404 page???? Need help asap.

MARGARET MCKENNA      361 days ago  # + 0 -
a whole year went by with no alerts and NO ONE WOULD ADMIT THE PROBLEM WAS ON THE BANKS END. Finally the last lady i spoke with said it was entirely their fault. Why the hell couldn't someone admit it.. Now it's happening again. NO ALERTS !!!!!!!! never can confirm info because I'VE NEVER BEEN ABLE TO GET A LINK IN EMAIL......WHAT'S GOING ON THERE ????????????

April      428 days ago  # + 0 -
Since asthma nite I keep getting different error codes and it tells me:
Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem.
I'm using my cellphone. There is no "administrator ". I just want to pay my bill.

jen      444 days ago  # + 0 -
The web site will not open

Guest      458 days ago  # + 0 -
I had an issue logging in on the 4th and 7th. I always use my cellphone, but now it doesn't allow me to type in my password.

John 3:16      466 days ago  # + 0 -
same as Tom above, temp down ATM

Frankie      466 days ago  # + 0 -
Cannot access any Comenity websites. Error 404.