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 Comenity.net status: NO ISSUES  200 comments

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Patricia    •   182 days ago  # 19 July 2024 + 0 -

Tried to login last night and again this morning but was unsuccessful. Have tried multiple times but still no luck. Need to pay bill.
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Mickey    •   182 days ago  # 19 July 2024 + 0 -

Receive a 404 error no matter how I try to access. I emailed, requesting that the interest charge be waived if it isn't working by cut off.
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Chris    •   183 days ago  # 19 July 2024 + 2 -

Unable to login to pay bill and CS can’t lookup any accounts to pay via the phone, what a scam.
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Guest    •   258 days ago  # 4 May 2024 + 0 -
★ ★ ☆ ☆ ☆

Not a reliable site to make your payments on. Login not consistent. Today I can't login on any site related to the VS cc to pay my bill!
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Daisy    •   268 days ago  # 25 April 2024 + 0 -

Web site down. Can't even find the app. Called CS and was told they are working on it. 04/25/2024
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Emily    •   287 days ago  # + 2 -

Website it down. Worked this morning but not now.
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Hv    •   287 days ago  # + 0 -

Website not found. Unable to make my payment
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Tammie    •   318 days ago  # + 0 -
I AM NOT A BOT

Tried to access all my accounts. Each one keeps saying I'm a bot and need to verify that I'm not. When I verify, it just sit there and nothing...absolutely nothing! You want to get paid right?! Fix it!
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Dan    •   319 days ago  # + 3 -

It's like a third-world website Fix it will ya
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MH    •   352 days ago  # + 0 -
Login Issues AGAIN

Login issues, AGAIN. Try to log in, needs to send security code, enter it "credentials don't match". Try to reset password "can't find account". So tired of this stupid company and their crappy website.
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Judy    •   413 days ago  # + 0 -
Comenity credit card site down, no phone access

the website is down and after going through the automated phone line, a message came on to say the office was closed today. I'm going to cancel my card with them once this mess is straightened out.
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guest    •   413 days ago  # + 0 -

ERR_HTTP2_PROTOCOL_ERROR
shows up when trying to pay my projekt card on d.comenity website.
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guest    •   413 days ago  # + 1 -

This site can’t be reachedThe webpage at https://d.comenity.net/as/authorization.oauth2?
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Guest    •   427 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

"Page not found"/404 error for both Torrid and Ulta. These retailers need to find a different company to partner with for their store cards—Comenity/Bread is a disaster on a level that's begging to get them investigated and fined or preferably shutdown.
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KDL    •   427 days ago  # + 2 -

Entire system down again as of 11/1723, 9am cst. Was able to make a payment via phone.
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Anony21    •   427 days ago  # + 2 -

Unable to pay any of bills, logging in to this is down
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Anon    •   427 days ago  # + 0 -

Cannot access Ulta account, not able to get through on the phone. How am I supposed to pay my bill? Guess a money grab for late fees??
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Aggravated    •   427 days ago  # + 1 -

Down again! Time to cx my account
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Tony    •   427 days ago  # + 1 -
Just want to pay my damn bill

God I hate that nearly all my credit cards have switch to comenity. Currently trying to pay my Caesars bill but the home page only loads half the time and even it if does the login area refuses to load.
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whit    •   427 days ago  # + 1 -
Very annoyed customer

Can't pay my Dell account. They need to get it together. Says "Unexpected System Error". Nothing but problems since Dell Financial switched to them. And now they are "Bread Financial" all of a sudden? What the heck is that about?
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Cindy    •   428 days ago  # + 1 -

I cannot acces any of my accounts
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Jessica    •   428 days ago  # + 1 -

Can’t log in, it keeps saying page not found
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Guest    •   472 days ago  # + 7 -
★ ☆ ☆ ☆ ☆

Just trying to pay my bill and as usual the site is down for ALL comenity accounts.
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Guest    •   500 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Site not available most time when trying to log in
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Guest    •   561 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

site is always down. makes it hard to make payments
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Guest    •   567 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Online payments say page has been deleted or moved after making a payment so not sure it posted . Your system sucks !
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Guest    •   628 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I am having trouble logging in to pay both Torrid and Lane Bryant accounts.
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Guest    •   637 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unhappy with this site/bank totally screws customers over charge late fees,when you can't pay your bill online due to not being able to get into account.
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Guest    •   687 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I've been with comenity are almost a year now and I've been able to log in to my account to review my statement exactly once. It's a pain in the ass to pay my bills with comenity.
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Guest    •   697 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site is always down or always having problems
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Guest    •   699 days ago  # + 0 -
Horrible Online Services

Tried for the last 4 months to pay my Toyota Credit Card and there is always an issue with my password or a glitch, it’s annoying having to call and literally carry your “account” number with you unlike most credit card places you can give the number that’s on the damn card. I’m over it.
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Guest    •   701 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

" Any time I try to login it wont allow me. I've tried to reset my password for MONTHS and I keep getting the message "We're sorry. A technical glitch occurred and your request could not be completed. Please try again."... At this point I don't know what to do besides dispute everything through the credit bureaus since I am unable to see my statement prior to making a payment. I would not recommend this company/bank to anyone.
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Guest    •   710 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their website is sh*t
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Guest    •   710 days ago  # + -1 -
Site always down

Every time I try to pay my bill the website is down and I have to call the number on the back of my card, super annoying and I’m always missing payments because I can't log on to view anything! I’m starting to think it’s not worth it anymore
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Guest    •   721 days ago  # + 11 -
★ ☆ ☆ ☆ ☆

Can't log in and now I can't even get on the website. This is ridiculous.
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Guest    •   729 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Called the bank because i tried to order something and i was not approved. I tried calling the Credit card, was hung up on my the site. Couldn't get a C/S representative and then called the Comenity Banl and was on hold for more than 1/2 hour. I finally hung up. This is inexcusable and Bad service!
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Guest    •   730 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Their system is a crap is always down.
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Enrique Tovar    •   730 days ago  # + 1 -
COMENITY SYSTEM IS ALWAYS DOWN!

Their system is always down. I called customer service and they want me to re-register again being this the third registration which I am not doing anymore, its a waste of time.
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Guest    •   748 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Continually and frequently can't access credit card account on-line.
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Guest    •   750 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

CUSTOMER SERVICE HAD TO "CHECK WITH OTHERS" TO SEE IF THE SITE WAS DOWN," EVEN THOUGH IT'S BEEN DOWN FOR WEEKS. THERE BETTER NOT BE LATE FEES OR INTEREST SINCE I HAVE 6 MONTHS ZERO INTEREST
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Guest    •   753 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Sucks!
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Starlet Deanda    •   753 days ago  # + 6 -
Cant get into accounts

Been trying to log into my Comenity credit card accounts and can not get through. just comes up “we’re experiencing technical difficulties “
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wunkin    •   753 days ago  # + 2 -
help me

HELP! 911 AND SOS I'M GONNA GET HIT WITH MASSIVE LATE PAYMENT FEES BECAUSE I CAN'T GET INTO MY COMENITY ACCOUNTS! HELP ME PLEASE I'M NOT RICH
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wunkin    •   753 days ago  # + 0 -

I CAN'T PAY MY DANG CARD BILLS! IS THIS A SCAM TO COLLECT LATE PAYMENT FEES?
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Guest    •   754 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website never works -always down!!
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anon    •   754 days ago  # + 1 -

comemity down several days due to supposed technical difficulties can’t even use easy pay
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Guest    •   758 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

How about working????? Every time I log on it says can't access b/c of technical difficulties. this is bullshit
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Nomin    •   758 days ago  # + 1 -

Still down for Loft, VS and children’s place.
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Guest    •   759 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Fix your website issues so I can access my account.
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Guest    •   764 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

More often than not the website is BROKEN. This time the issue is that I couldn't enter the security code they text to me. HIGHLY unprofessional. I read that they have been sued for this.
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Guest    •   769 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

the website is still not working properly. can't make payments, continue to get message "technical glitch, please try later". but 'later' never seems to come... site remains unable to process payments
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Guest    •   770 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cant login to make a payment or view my account or my statements.
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Guest    •   774 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Every month the same. I try tp ake payment on my Credit card through the bank for PETCO > Every month it cant find my account. Ever month I have to make a new Password. This is ridilous.Then after I make the change of PW, It tells me the sight is not working. I want to speak to a manager.
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Guest    •   775 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Aweful company!
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J    •   775 days ago  # + 2 -
Comenity.net website down....AGAIN!!!!

"Page Not Available"

"We're experiencing technical difficulties
This page timed out or cannot be found. Please try again later. If you need immediate assistance, visit Comenity.com and search by brand name to find the Customer Care phone number for your credit card account."
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Guest    •   775 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their website is down more than it's up. If they can't even keep their website up and running, how good can they possibly protect our personal information?
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kab1200    •   778 days ago  # + 4 -

Same as everyone else, cannot pay bill online. Site is always down, or can't be found. Get it together Comenity!
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Guest    •   778 days ago  # + 0 -
★ ★ ☆ ☆ ☆

The website is always down or cannot be found. Very bizarre.
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Guest    •   778 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Can’t access account
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tina Lahman    •   779 days ago  # + 4 -

This has happened several times. Can't pay Loft or Comenity online. So inconvenient!
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Guest    •   779 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website DOWN almost all the time since they switched banks. Never sent us a new card when the old one expired. Had to call twice to get a new one sent.
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Lisa Maxwell    •   782 days ago  # + 5 -

App not working nor is the web site. I’m not able to access my account to pay bill.
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DvK    •   784 days ago  # + 0 -

Website down for GameStop cards
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Guest    •   786 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

this so called overhaul has been going on for over 2 years and my awards balance is very high and getting higher and yet they only give me 10.00 back when I shop every week. I think they're keeping the money because they're in deep trouble. They don't tell their card holders anything ...they just profusely appologize and I'm sick of it. I'm going to dump the card and I WANT MY AWARDS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Guest    •   787 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is always experiencing issues and therefore is frequently unavailable.
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Guest    •   790 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log into their website. Nothing but problems with them all year. Done doing business with them!
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Gina    •   795 days ago  # + 2 -

Site is down, grrrrr.
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JS    •   796 days ago  # + 1 -

Still not working!!! Really??????????????
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Guest    •   797 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Website is down and glitchy wayyy too often!
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SJ    •   797 days ago  # + 1 -

Not working again. Tried last night & today. Can’t login in to pay a bill. So frustrating!!
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Alan    •   797 days ago  # + 1 -
Site not working again!

I keep getting the message that there's a technical glitch. And the links above only take you to bread .com, which will get you to the same loging but when I try to log in I get the same message. According to the other comments this seems to be the ususal with this bank's site. My card was switched just about a month ago and I was able to make my payment online last month with no difficulties, but now I wonder if I just got very lucky. The previous bank, BofA, site worked perfectly and I never had a problem! Unfortunately my card was switched by the card issuing banks, which does happen from time to time. IF this is Comenity's standard of service I am not satisfied! If it results in late fees they should pay them, not the card holder!
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Guest    •   797 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Your site seems to be down a lot so getting into my account on-line is very frustrating. In order to send a message I have to be logged in. Not very good.
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Guest    •   797 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Numerous times unable to Log In to pay off my credit card balance. Website says due to a technical glitch, unable to complete the process. "Try again." I do not believe the call in Customer Support is at fault. Problems apparently within Comenity's IT system.
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Lauren    •   798 days ago  # + 3 -
Inaccesible site

Have tried unseccessfully for two days to log in, Message "Experiencing technical difficulties" appears.
Their "easy pay" internet link they say can be used without logging on to your account is ALSO non functional.
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Kathleen    •   799 days ago  # + 4 -

This website is down again. It is so frustrating. I need to get rid of this account.
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Cassandra    •   800 days ago  # + 4 -
Website down

Down. Unable to pay. Will cancel as soon as paid off. My AAA Travel advantage was transferred “bought” by this dreadfully underprepared company.
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Elizabeth    •   802 days ago  # + 1 -
Your website is always DOWN

Your website is ALWAYS DOWN!!! If you can’t afford to keep it operating you should let your customers know. We are tired of trying to access our accounts online when you limit our access to online and can’t keep access online available.
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Guest    •   809 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

It literally never allows me to sign in.
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Guest    •   819 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrible
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Guest    •   821 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Difficult to contact. Incurred fees on a zero balance account that has been closed .
400 word Uninformed answer to request for reimbursement. Feels like a robot answered .
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Guest    •   823 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Just got switched over to this bank and I HATE it already! Was double-charged for a purchase I made over a month ago. Received two emails from them suggesting someone was trying to access my account; when I called customer service, the rep said it "could be" from a system upgrade....even if this is true, it doesn't exactly inspire confidence, and I've wasted a lot of time researching this potential problem and waiting on the phone to talk with someone. I'm canceling this p.o.s. card after the current billing cycle.
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Guest    •   827 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Easy pay will NOT work
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Guest    •   829 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Web site for Managing my Visa card doesn’t work right. Made four calls to customer service. No help from anyone. Awful service.
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Guest    •   830 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I am new to Comenity. I manage my Comenity Visa credit card online. Their web site won't allow me to change or confirm any of my contact information. Consequently, I can't set alerts for my Visa card. I've called Comenity 4 times about this, and they have solved nothing. Never had this problem with Bank of America.
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Guest    •   838 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cannot access my account. I cannot change my password. I cannot contact your secure message center because everytime I try to enter my correct password it says “sorry, a technical glitch has occurred. Try again later.” This is most frustrating. When I call the number on the back of the card, I go through the whole process of entering 16 digit account number, last 4 of social, zip code etc…. put on hold for 47 minutes. Then I hear 3 beeps and a dial tone. This entire process has happened 4 TIMES. I need to access my account. Please contact me.
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Guest    •   840 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I made a payment of $187.91 in full and on time in but I didn’t receive a payment notice in July but did receive 2 in August both dated 08/07, the first with a balance of $222.86 and the second with a negative balance of ($187.91) with a note stating “DO NOT PAY”. Then I received one in September stating that I now owe $258.21 including interest and penalties. I communicated with them 5 times between September the 13th and the 24th but received no responses from them. I copied J. Jill on the 24th and they must have prodded Comenity to respond to me since I received an email on the 25th from Comenity stating that their system is down and my account will be adjusted once they are back online.
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Guest    •   863 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website is down more than it is up..disgusting
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Jimmy    •   869 days ago  # + 1 -

It's now September 1. Some 2.5 months since the huge "planned system outage" and the Playstation rewards points system is STILL not updating from Comenity. I want to know how we cancel Comenity accounts WITHOUT it impacting our personal credit scores? It's outrageous Comenity hasn't been in the news or scrutinized over the outage. They have some 50 million customers on like 150 premium brand cards...
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Guest    •   878 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It hasn't been working for well over 5 months now. I can only partially see my account instead of being able to have full access.
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Guest    •   883 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I talked to a Supervisor on 8/17/2022 regarding my Comenity (Carters) credit card. After explaining problems I waited for a response. After several seconds of silence the Supervisor gave me a very sarcastic "yeah". When I asked her to explain her sarcastic tone she began to tell me how she sat quietly while I complained in a very sarcastic tone and attitude again! I won't be using my Carters credit card anymore. Their server has been down for several days with no help from Comenity customer service. What a way to run a railroad. (I am quite sure nobody from Comenity would understand that last comment)!
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Suzy1967    •   885 days ago  # + 0 -

I have tried calling Comenity bank to no avail..my account got hacked about 600..took me forever to get a hold of someone..but i finally did at 1030 pm. She said I'd get a call back from fraud dept..still waiting
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Guest    •   890 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their fraudulent late fees, inability to pay your bill due to your fault with your system, rude customer service unprofessionalism, hanging up on customers trying to find out what is
happening with our accounts
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Guest    •   891 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Trying to pay off my account and system continues to take information until the very end when it tells me I have to start over again, repeated and repeated, some result.
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d. Fair    •   897 days ago  # + 1 -

2 weeks !!! Every month I have a late $ from last month. Line was okay after 5 days of trying to pay bill and after half day late. This month same thing. I think it"s time to report them to the better business office and to the banking Feds. Just another way of uping peoples % and getting free money!!!!!!!!
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D.Tysom    •   898 days ago  # + 2 -

Trying psy bill can't get to pay it online. one more payment and I will ne finish
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rory    •   899 days ago  # + 1 -

i just recently got a victoria’s secret mastercard. it came in the mail last night. all fine and dandy, and i registered it with no issues. today i went to sign in to my account, just to see what my credit limit was as i forgot. it is telling me my information is incorrect, even though i know damn well i’m putting in all the right info! this is so frustrating!i got the email last night saying i was registered successfully too, and i applied for online access. i’m confused as to why it isn’t working.
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Guest    •   900 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Worst website I have ever used
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Please advise    •   906 days ago  # + 0 -

Hello, I am still waiting for my payment to be deducted from my bank account and cannot access my login because the page is blank. It has been like this for sometime. Please advise
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Guest    •   906 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unbelievable total bullshit on paying our cards, but representatives have the audacity to call and tell us we haven't paid our accounts...Fix your crap Comenity!!!!
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LANIE GILKERSON    •   906 days ago  # + 0 -

This is downright ridiculous!!! Still can't log onto pay my Comenity accounts or call because it just tells you due to long waits to hang up and pay online...IDIOTS !!! But yet they have the gall to call me about one of my bills the other day...I let them have it big time...TOTAL BS with this bank!!!!
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Guest    •   907 days ago  # + 0 -
★ ★ ★ ★ ☆

I've never had any problems with cards issued through Comenity Bank until today. I've been trying to log in to pay my Victoria's Secret account, but I keep getting this message:
"Unsafe connection
You appeared to be connected to an untrusted network. Please verify your network is secure and try again."
My network is the same as it's always been every time I've paid my bill. I've tried many times to log in, but no avail. Guess I'll have to go in person to Victoria's Secret to pay my bill. Hopefully, there won't be a problem paying my bill in person.
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Keith    •   907 days ago  # + 1 -

I've been trying to log in for the past couple of weeks. Keep getting the message "We're sorry. A technical glitch occurred and your request could not be completed. Please try again."

I've called their customer care line to explain what's going on and I keep getting hung up on. This is the most frustrating experience I've ever had with a company hands down. I can't even make my first payment on my new card!
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ed    •   908 days ago  # + 0 -

It appears Comenity prefers to disallow login to its website? I have never been able to login, I have always received the error "..technical glitch.."
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Jim    •   910 days ago  # + 0 -

3 weeks down for a planned computer upgrade.
This Bank is having one of several problems.
They are being held ransom by a Hacker, they have totally incompetent IT department, or they just do not care.
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Guest    •   911 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The site has been down for weeks, now. It's upsetting and scary. It says account closed. I'm still trying to pay on it, but I'm not sure if any of it is working. This is beyond stressful. Please help!
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Guest    •   912 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't sign In to pay bill
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Jean    •   913 days ago  # + 0 -

Anyone else having issues paying old Carson's card accounts? The error message I am getting when I try to log in is "Account Closed." Is that for real?
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Guest    •   913 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website continues to be down. cant access my three accounts to pay on them. rediculous.
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Elizabeth    •   914 days ago  # + 0 -

I tried to log in and pay my Comenity account several times yesterday and today. No luck. Tried Easy Pay several times and no luck there either. I'll try to call and make a payment over the phone, but based on what I'm reading here, I'm not optimistic.
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mkat    •   914 days ago  # + 0 -

Three weeks down now and still counting!! This is absolutely frightening and scary. Hopefully when you do start running again, all our debt will be erased. That would be the best case scenario for all the trouble you have put us through!! I hope all you other customers whom are having problems have your debt erased also!!
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PMT    •   914 days ago  # + 0 -

I think this is ridiculous!!! Out over 3 weeks for a bank, this is unheard of. What IT department do they have; kids in elementary school? I will not pay any late charges and after this will be closing this account.
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Guest    •   914 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Trying to pay bills over phone and online and cannot
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Charles    •   915 days ago  # + 0 -

Comenity BJ'S “new redesigned website” sucks, if you can even get in to it
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Guest    •   917 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Pathetic.... no online access... no phone lines open... worst customer service I've ever encountered!
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hillbilly    •   917 days ago  # + 0 -

Unable to log in three weeks now. If this goes to arbitration guess who wins.
Also having login problems with synchrony and citibank.
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Guest    •   917 days ago  # +