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MH      23 days ago  # 31 Jan 2024 + 0 -
Login Issues AGAIN
Login issues, AGAIN. Try to log in, needs to send security code, enter it "credentials don't match". Try to reset password "can't find account". So tired of this stupid company and their crappy website.

Judy      84 days ago  # 1 December 2023 + 0 -
Comenity credit card site down, no phone access
the website is down and after going through the automated phone line, a message came on to say the office was closed today. I'm going to cancel my card with them once this mess is straightened out.

guest      84 days ago  # 1 December 2023 + 0 -
shows up when trying to pay my projekt card on d.comenity website.

guest      84 days ago  # 1 December 2023 + 1 -
This site can’t be reachedThe webpage at

Guest      98 days ago  # 17 November 2023 + 0 -

"Page not found"/404 error for both Torrid and Ulta. These retailers need to find a different company to partner with for their store cards—Comenity/Bread is a disaster on a level that's begging to get them investigated and fined or preferably shutdown.

KDL      98 days ago  # + 2 -
Entire system down again as of 11/1723, 9am cst. Was able to make a payment via phone.

Anony21      98 days ago  # + 2 -
Unable to pay any of bills, logging in to this is down

Anon      98 days ago  # + 0 -
Cannot access Ulta account, not able to get through on the phone. How am I supposed to pay my bill? Guess a money grab for late fees??

Aggravated      98 days ago  # + 1 -
Down again! Time to cx my account

Tony      98 days ago  # + 1 -
Just want to pay my damn bill
God I hate that nearly all my credit cards have switch to comenity. Currently trying to pay my Caesars bill but the home page only loads half the time and even it if does the login area refuses to load.

whit      98 days ago  # + 1 -
Very annoyed customer
Can't pay my Dell account. They need to get it together. Says "Unexpected System Error". Nothing but problems since Dell Financial switched to them. And now they are "Bread Financial" all of a sudden? What the heck is that about?

Cindy      98 days ago  # + 1 -
I cannot acces any of my accounts

Jessica      98 days ago  # + 1 -
Can’t log in, it keeps saying page not found

Guest      143 days ago  # + 7 -

Just trying to pay my bill and as usual the site is down for ALL comenity accounts.

Guest      171 days ago  # + 1 -

Site not available most time when trying to log in

Guest      232 days ago  # + 0 -

site is always down. makes it hard to make payments

Guest      238 days ago  # + 0 -

Online payments say page has been deleted or moved after making a payment so not sure it posted . Your system sucks !

Guest      299 days ago  # + 0 -

I am having trouble logging in to pay both Torrid and Lane Bryant accounts.

Guest      307 days ago  # + 0 -

Unhappy with this site/bank totally screws customers over charge late fees,when you can't pay your bill online due to not being able to get into account.

Guest      358 days ago  # + 0 -

I've been with comenity are almost a year now and I've been able to log in to my account to review my statement exactly once. It's a pain in the ass to pay my bills with comenity.

Guest      368 days ago  # + 0 -

Site is always down or always having problems

Guest      369 days ago  # + 0 -
Horrible Online Services
Tried for the last 4 months to pay my Toyota Credit Card and there is always an issue with my password or a glitch, it’s annoying having to call and literally carry your “account” number with you unlike most credit card places you can give the number that’s on the damn card. I’m over it.

Guest      372 days ago  # + 1 -

" Any time I try to login it wont allow me. I've tried to reset my password for MONTHS and I keep getting the message "We're sorry. A technical glitch occurred and your request could not be completed. Please try again."... At this point I don't know what to do besides dispute everything through the credit bureaus since I am unable to see my statement prior to making a payment. I would not recommend this company/bank to anyone.

Guest      381 days ago  # + 0 -

Their website is sh*t

Guest      381 days ago  # + -1 -
Site always down
Every time I try to pay my bill the website is down and I have to call the number on the back of my card, super annoying and I’m always missing payments because I can't log on to view anything! I’m starting to think it’s not worth it anymore

Guest      392 days ago  # + 11 -

Can't log in and now I can't even get on the website. This is ridiculous.

Guest      400 days ago  # + 0 -

Called the bank because i tried to order something and i was not approved. I tried calling the Credit card, was hung up on my the site. Couldn't get a C/S representative and then called the Comenity Banl and was on hold for more than 1/2 hour. I finally hung up. This is inexcusable and Bad service!

Guest      401 days ago  # + 1 -

Their system is a crap is always down.

Enrique Tovar      401 days ago  # + 1 -
Their system is always down. I called customer service and they want me to re-register again being this the third registration which I am not doing anymore, its a waste of time.

Guest      419 days ago  # + 2 -

Continually and frequently can't access credit card account on-line.

Guest      421 days ago  # + 0 -


Guest      423 days ago  # + 0 -


Starlet Deanda      423 days ago  # + 6 -
Cant get into accounts
Been trying to log into my Comenity credit card accounts and can not get through. just comes up “we’re experiencing technical difficulties “

wunkin      423 days ago  # + 2 -
help me

wunkin      423 days ago  # + 0 -

Guest      424 days ago  # + 0 -

Website never works -always down!!

anon      424 days ago  # + 1 -
comemity down several days due to supposed technical difficulties can’t even use easy pay

Guest      428 days ago  # + 0 -

How about working????? Every time I log on it says can't access b/c of technical difficulties. this is bullshit

Nomin      428 days ago  # + 1 -
Still down for Loft, VS and children’s place.

Guest      429 days ago  # + 0 -

Fix your website issues so I can access my account.

Guest      435 days ago  # + 0 -

More often than not the website is BROKEN. This time the issue is that I couldn't enter the security code they text to me. HIGHLY unprofessional. I read that they have been sued for this.

Guest      439 days ago  # + 0 -

the website is still not working properly. can't make payments, continue to get message "technical glitch, please try later". but 'later' never seems to come... site remains unable to process payments

Guest      440 days ago  # + 0 -

I cant login to make a payment or view my account or my statements.

Guest      444 days ago  # + 0 -

Every month the same. I try tp ake payment on my Credit card through the bank for PETCO > Every month it cant find my account. Ever month I have to make a new Password. This is ridilous.Then after I make the change of PW, It tells me the sight is not working. I want to speak to a manager.

Guest      445 days ago  # + 0 -

Aweful company!

J      445 days ago  # + 2 - website down....AGAIN!!!!
"Page Not Available"

"We're experiencing technical difficulties
This page timed out or cannot be found. Please try again later. If you need immediate assistance, visit and search by brand name to find the Customer Care phone number for your credit card account."

Guest      445 days ago  # + 0 -

Their website is down more than it's up. If they can't even keep their website up and running, how good can they possibly protect our personal information?

kab1200      448 days ago  # + 4 -
Same as everyone else, cannot pay bill online. Site is always down, or can't be found. Get it together Comenity!

Guest      448 days ago  # + 0 -

The website is always down or cannot be found. Very bizarre.

Guest      448 days ago  # + 0 -

Can’t access account

tina Lahman      449 days ago  # + 4 -
This has happened several times. Can't pay Loft or Comenity online. So inconvenient!

Guest      450 days ago  # + 0 -

Website DOWN almost all the time since they switched banks. Never sent us a new card when the old one expired. Had to call twice to get a new one sent.

Lisa Maxwell      452 days ago  # + 5 -
App not working nor is the web site. I’m not able to access my account to pay bill.

DvK      454 days ago  # + 0 -
Website down for GameStop cards

Guest      457 days ago  # + 0 -

this so called overhaul has been going on for over 2 years and my awards balance is very high and getting higher and yet they only give me 10.00 back when I shop every week. I think they're keeping the money because they're in deep trouble. They don't tell their card holders anything ...they just profusely appologize and I'm sick of it. I'm going to dump the card and I WANT MY AWARDS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Guest      457 days ago  # + 0 -

Website is always experiencing issues and therefore is frequently unavailable.

Guest      460 days ago  # + 0 -

Can't log into their website. Nothing but problems with them all year. Done doing business with them!

Gina      465 days ago  # + 2 -
Site is down, grrrrr.

JS      466 days ago  # + 1 -
Still not working!!! Really??????????????

Guest      468 days ago  # + 0 -

Website is down and glitchy wayyy too often!

SJ      468 days ago  # + 1 -
Not working again. Tried last night & today. Can’t login in to pay a bill. So frustrating!!

Alan      468 days ago  # + 1 -
Site not working again!
I keep getting the message that there's a technical glitch. And the links above only take you to bread .com, which will get you to the same loging but when I try to log in I get the same message. According to the other comments this seems to be the ususal with this bank's site. My card was switched just about a month ago and I was able to make my payment online last month with no difficulties, but now I wonder if I just got very lucky. The previous bank, BofA, site worked perfectly and I never had a problem! Unfortunately my card was switched by the card issuing banks, which does happen from time to time. IF this is Comenity's standard of service I am not satisfied! If it results in late fees they should pay them, not the card holder!

Guest      468 days ago  # + 0 -

Your site seems to be down a lot so getting into my account on-line is very frustrating. In order to send a message I have to be logged in. Not very good.

Guest      468 days ago  # + 0 -

Numerous times unable to Log In to pay off my credit card balance. Website says due to a technical glitch, unable to complete the process. "Try again." I do not believe the call in Customer Support is at fault. Problems apparently within Comenity's IT system.

Lauren      468 days ago  # + 3 -
Inaccesible site
Have tried unseccessfully for two days to log in, Message "Experiencing technical difficulties" appears.
Their "easy pay" internet link they say can be used without logging on to your account is ALSO non functional.

Kathleen      470 days ago  # + 4 -
This website is down again. It is so frustrating. I need to get rid of this account.

Cassandra      471 days ago  # + 4 -
Website down
Down. Unable to pay. Will cancel as soon as paid off. My AAA Travel advantage was transferred “bought” by this dreadfully underprepared company.

Elizabeth      472 days ago  # + 1 -
Your website is always DOWN
Your website is ALWAYS DOWN!!! If you can’t afford to keep it operating you should let your customers know. We are tired of trying to access our accounts online when you limit our access to online and can’t keep access online available.

Guest      480 days ago  # + 1 -

It literally never allows me to sign in.

Guest      490 days ago  # + 0 -


Guest      492 days ago  # + 0 -

Difficult to contact. Incurred fees on a zero balance account that has been closed .
400 word Uninformed answer to request for reimbursement. Feels like a robot answered .

Guest      494 days ago  # + 0 -

Just got switched over to this bank and I HATE it already! Was double-charged for a purchase I made over a month ago. Received two emails from them suggesting someone was trying to access my account; when I called customer service, the rep said it "could be" from a system upgrade....even if this is true, it doesn't exactly inspire confidence, and I've wasted a lot of time researching this potential problem and waiting on the phone to talk with someone. I'm canceling this p.o.s. card after the current billing cycle.

Guest      498 days ago  # + 0 -

Easy pay will NOT work

Guest      500 days ago  # + 0 -

Web site for Managing my Visa card doesn’t work right. Made four calls to customer service. No help from anyone. Awful service.

Guest      501 days ago  # + 0 -

I am new to Comenity. I manage my Comenity Visa credit card online. Their web site won't allow me to change or confirm any of my contact information. Consequently, I can't set alerts for my Visa card. I've called Comenity 4 times about this, and they have solved nothing. Never had this problem with Bank of America.

Guest      509 days ago  # + 0 -

I cannot access my account. I cannot change my password. I cannot contact your secure message center because everytime I try to enter my correct password it says “sorry, a technical glitch has occurred. Try again later.” This is most frustrating. When I call the number on the back of the card, I go through the whole process of entering 16 digit account number, last 4 of social, zip code etc…. put on hold for 47 minutes. Then I hear 3 beeps and a dial tone. This entire process has happened 4 TIMES. I need to access my account. Please contact me.

Guest      511 days ago  # + 0 -

I made a payment of $187.91 in full and on time in but I didn’t receive a payment notice in July but did receive 2 in August both dated 08/07, the first with a balance of $222.86 and the second with a negative balance of ($187.91) with a note stating “DO NOT PAY”. Then I received one in September stating that I now owe $258.21 including interest and penalties. I communicated with them 5 times between September the 13th and the 24th but received no responses from them. I copied J. Jill on the 24th and they must have prodded Comenity to respond to me since I received an email on the 25th from Comenity stating that their system is down and my account will be adjusted once they are back online.

Guest      534 days ago  # + 0 -

website is down more than it is up..disgusting

Jimmy      540 days ago  # + 1 -
It's now September 1. Some 2.5 months since the huge "planned system outage" and the Playstation rewards points system is STILL not updating from Comenity. I want to know how we cancel Comenity accounts WITHOUT it impacting our personal credit scores? It's outrageous Comenity hasn't been in the news or scrutinized over the outage. They have some 50 million customers on like 150 premium brand cards...

Guest      549 days ago  # + 0 -

It hasn't been working for well over 5 months now. I can only partially see my account instead of being able to have full access.

Guest      554 days ago  # + 0 -

I talked to a Supervisor on 8/17/2022 regarding my Comenity (Carters) credit card. After explaining problems I waited for a response. After several seconds of silence the Supervisor gave me a very sarcastic "yeah". When I asked her to explain her sarcastic tone she began to tell me how she sat quietly while I complained in a very sarcastic tone and attitude again! I won't be using my Carters credit card anymore. Their server has been down for several days with no help from Comenity customer service. What a way to run a railroad. (I am quite sure nobody from Comenity would understand that last comment)!

Suzy1967      556 days ago  # + 0 -
I have tried calling Comenity bank to no account got hacked about 600..took me forever to get a hold of someone..but i finally did at 1030 pm. She said I'd get a call back from fraud dept..still waiting

Guest      561 days ago  # + 0 -

Their fraudulent late fees, inability to pay your bill due to your fault with your system, rude customer service unprofessionalism, hanging up on customers trying to find out what is
happening with our accounts

Guest      562 days ago  # + 0 -

Trying to pay off my account and system continues to take information until the very end when it tells me I have to start over again, repeated and repeated, some result.

d. Fair      568 days ago  # + 1 -
2 weeks !!! Every month I have a late $ from last month. Line was okay after 5 days of trying to pay bill and after half day late. This month same thing. I think it"s time to report them to the better business office and to the banking Feds. Just another way of uping peoples % and getting free money!!!!!!!!

D.Tysom      569 days ago  # + 2 -
Trying psy bill can't get to pay it online. one more payment and I will ne finish

rory      569 days ago  # + 1 -
i just recently got a victoria’s secret mastercard. it came in the mail last night. all fine and dandy, and i registered it with no issues. today i went to sign in to my account, just to see what my credit limit was as i forgot. it is telling me my information is incorrect, even though i know damn well i’m putting in all the right info! this is so frustrating!i got the email last night saying i was registered successfully too, and i applied for online access. i’m confused as to why it isn’t working.

Guest      571 days ago  # + 0 -

Worst website I have ever used

Please advise      577 days ago  # + 0 -
Hello, I am still waiting for my payment to be deducted from my bank account and cannot access my login because the page is blank. It has been like this for sometime. Please advise

Guest      577 days ago  # + 0 -

Unbelievable total bullshit on paying our cards, but representatives have the audacity to call and tell us we haven't paid our accounts...Fix your crap Comenity!!!!

LANIE GILKERSON      577 days ago  # + 0 -
This is downright ridiculous!!! Still can't log onto pay my Comenity accounts or call because it just tells you due to long waits to hang up and pay online...IDIOTS !!! But yet they have the gall to call me about one of my bills the other day...I let them have it big time...TOTAL BS with this bank!!!!

Guest      577 days ago  # + 0 -

I've never had any problems with cards issued through Comenity Bank until today. I've been trying to log in to pay my Victoria's Secret account, but I keep getting this message:
"Unsafe connection
You appeared to be connected to an untrusted network. Please verify your network is secure and try again."
My network is the same as it's always been every time I've paid my bill. I've tried many times to log in, but no avail. Guess I'll have to go in person to Victoria's Secret to pay my bill. Hopefully, there won't be a problem paying my bill in person.

Keith      578 days ago  # + 1 -
I've been trying to log in for the past couple of weeks. Keep getting the message "We're sorry. A technical glitch occurred and your request could not be completed. Please try again."

I've called their customer care line to explain what's going on and I keep getting hung up on. This is the most frustrating experience I've ever had with a company hands down. I can't even make my first payment on my new card!

ed      579 days ago  # + 0 -
It appears Comenity prefers to disallow login to its website? I have never been able to login, I have always received the error "..technical glitch.."

Jim      581 days ago  # + 0 -
3 weeks down for a planned computer upgrade.
This Bank is having one of several problems.
They are being held ransom by a Hacker, they have totally incompetent IT department, or they just do not care.

Guest      582 days ago  # + 0 -

The site has been down for weeks, now. It's upsetting and scary. It says account closed. I'm still trying to pay on it, but I'm not sure if any of it is working. This is beyond stressful. Please help!

Guest      583 days ago  # + 0 -

Can't sign In to pay bill

Jean      583 days ago  # + 0 -
Anyone else having issues paying old Carson's card accounts? The error message I am getting when I try to log in is "Account Closed." Is that for real?

Guest      584 days ago  # + 0 -

website continues to be down. cant access my three accounts to pay on them. rediculous.

Elizabeth      584 days ago  # + 0 -
I tried to log in and pay my Comenity account several times yesterday and today. No luck. Tried Easy Pay several times and no luck there either. I'll try to call and make a payment over the phone, but based on what I'm reading here, I'm not optimistic.

mkat      585 days ago  # + 0 -
Three weeks down now and still counting!! This is absolutely frightening and scary. Hopefully when you do start running again, all our debt will be erased. That would be the best case scenario for all the trouble you have put us through!! I hope all you other customers whom are having problems have your debt erased also!!

PMT      585 days ago  # + 0 -
I think this is ridiculous!!! Out over 3 weeks for a bank, this is unheard of. What IT department do they have; kids in elementary school? I will not pay any late charges and after this will be closing this account.

Guest      585 days ago  # + 0 -

Trying to pay bills over phone and online and cannot

Charles      586 days ago  # + 0 -
Comenity BJ'S “new redesigned website” sucks, if you can even get in to it

Guest      588 days ago  # + 0 -

Pathetic.... no online access... no phone lines open... worst customer service I've ever encountered!

hillbilly      588 days ago  # + 0 -
Unable to log in three weeks now. If this goes to arbitration guess who wins.
Also having login problems with synchrony and citibank.

Guest      588 days ago  # + 0 -

Terrible. What is going on? Cannot pay my balances on cards through comenity, specifically Venus and Jill.

Margaret Hill      588 days ago  # + 1 -
Going to drop this credit card. Very unhappy with their business.

Guest      589 days ago  # + 0 -


lori chambers      589 days ago  # + 0 -
Funny how they want your money but give you no way to pay. Still down 2 weeks now.

Guest      589 days ago  # + 0 -

Never can get the site to pay properly. always an issue you have to fight through

Norm      591 days ago  # + 0 -
My credit union through their bill pay system took my payment from my checking account and sent it electronically to bj perks on June 28, 2022. It is now July 12 and no post of my payment is on my card account. Amount is almost a grand.

Guest      591 days ago  # + 0 -

I absolutely HATE Comenity bank!!!!!! I am cancelling every card connected to this disgusting bank. It's been THREE WEEKS and I still can't get into my Bed/Bath, Sephora, Victorias Secret accounts. They have no clue the meaning of CUSTOMER SERVICE!!!! The inconvenience and headache this bank caused is unforgivable.

mary      592 days ago  # + 0 -
cant pay my wayfair account, Isnt there someone who can look into this???

PCullen Guevara      592 days ago  # + 0 -
Three accounts I needed to pay by the 4th. I hope they don't report us for them being down both phone & online. I've tried every day by phone and get cut off after their long instructions & redirects. I tried to register online to get it paid but it just repeats the basic registration page like I made a mistake. Very frustrating.

Trisha      592 days ago  # + 0 -
Can't get ahold of a actual human wtf is going on on week 3 of this bull shit. Wtf is going on.

Heather hey      592 days ago  # + 0 -
I need to pay and there is no way you will charge a late fee. This is on you. Totally wrong. Can’t get a human or any response

Guest      592 days ago  # + 0 -

Need to pay my bill by phone today!
No one answers the phone meaning automated system! Tried customer service on web but I’m not putting a credit card # in for $1 charge even if it’s refunded, not with having these issues!
I better not get a late fee charge on my acct since I’m trying all different ways to pay bill
Hope this gets resolved asap

Edward Person, Arkansas      594 days ago  # + 0 -
Interval International Master Card Management; are you aware of this situation, are you following the chain of complaints. Did your I.T. staff beta test the latest upgrade to this software? Please share your understanding of the problem and how long before it is expected to be resolved....

Guest      595 days ago  # + 0 -

The website hardly ever works. I'm done with this card, don't care about the points anymore

Guest      595 days ago  # + 0 -

Been mostly unusable for about 2 weeks now! Fix it!

Guest      595 days ago  # + 0 -

Its awful. Since Wayfair accounts were closed, I can't log into my account to make a payment and don't know my account number to easy pay.

Guest      596 days ago  # + 0 -

I can't log on to pay my Bill's I can't reach anyone on the phone

Holly      596 days ago  # + 0 -
I'm in the same situation. Nothing works. I have 2 cards I need to pay. I don't mind a late fee if absolutely necessary but I will be HIGHLY PISSED if this messes with my credit score due to non or late payment that I have no way of paying. I've taking pictures and recordings of the site errors and phone automated recordings. I can't get anyone on the phone, no sites work including easy pay or bread financial. I've also called the stores directly as you used to be able to pay in store but it's down as well. I really hope this is corrected/fixed very soon.

Guest      596 days ago  # + 0 -

I have had major fraud occur on my All Rewards Ann Taylor Card since my last payment. I wasn't notified when someone made two different purchases in the last month and charged over a thousand dollars online. I have been trying for two weeks to get ahold of someone to report and take care of this. I keep getting a system is down recording and when I finally get transferred to a customer service agent it says to call back and hangs up on me. I am so frustrated.

CJMills      596 days ago  # + 0 -
I have four Comenity accounts, and cannot log in to any of them. What is going on?

scrisp      596 days ago  # + 0 -
Unable to login to Goodys account, it says use easy pay, but I don't have my account number any longer. They closed account when the store went out of business 2 yrs ago

Guest      598 days ago  # + 0 -

Their website has been down now for over a week. Nothing works as they suggest- not the Easy Pay, not customer service. This is absolutely unacceptable. This company is CRAP and I will be cancelling my card with them- which was with Barclay Bank for 10 years before these idiots got ahold of the NFL Extra Points account!!

Guest      600 days ago  # + 0 -

I can’t make my payment and the due date is on the 4th of July

spicybiscuit      601 days ago  # + 0 -
Absolute bullshit

Guest      601 days ago  # + 0 -

I would recommend Comenity to my worst enemy!

John      601 days ago  # + 0 -
I was pointed to a Wall Street Journal back in January, 2022 that stated the BJ’s Master and business was being transferred to CapitalOne. I’m not sure who this “Bread” is that supposedly took BJs cards over.

Guest      601 days ago  # + 0 -

The left hand does not know what the right hand is doing!

Guest      601 days ago  # + 0 -

I understand there are issues with the website. However, all means of communication to Comenity have been cut-off...not only the website, but the ezpay site the main site directs us to and all customer service phone access. I'm am just trying to find out what my balance is. My payment is due on 7/10. BJ's needs to find another credit card vendor to work with. The fact that all means of communication have been shut off is totally unacceptable.

SRA      601 days ago  # + 0 -
Here’s a news article echoing basically everything we’ve been saying ATP.

Dulce Nieves      601 days ago  # + 0 -
I can't use my bjs comenity bank card Seems that my card has been compromised there is no one to reach what is going on

Guest      601 days ago  # + 0 -

I got a card for my car brand. I need parts and can't even activate my card. That's entirely why I got the card... I need to drive!!

Guest      601 days ago  # + 0 -

It's been offline for at least 3 days

Guest      601 days ago  # + 0 -

Cant reach anyone by phone not even automated system. Cant log in to pay credit card no matter what you do

ULTA USER      602 days ago  # + 0 -
So, because this has caused a TON of issues for me. I will pay my balance in FULL when can login again. THEN, from there I will BOYCOTT - Comenity, Mastercard, and ULTA. I'm sorry, but any connection to this I am done using your services. No communication before or during this from any of you - therefore, NONE of us should use them going forward.

Chris Durlach      602 days ago  # + 0 -
Unable to activate my replacement BJ’s card I received 3 days ago. I am also not able to received the gasoline discount at BJ’s as a result.

No one is addressing customer issues while their system outage continues for days with no estimate is given of when service will be resumed.

It is a classic poor customer service experience every time I deal with Comenity

Their customer experience staff should be fired!!!!

I wish BJ’s would move their affinity card to a better institution .

Guest      602 days ago  # + 0 -

Nobody is answering the phone to take payments or explain any of this mess. I will be paying my balance off and cancelling my Jcrew credit card after this.

bewildered      602 days ago  # + 0 -
After reading comments over the last week and seeing the solutions to pay bills proposed by Comenity (i.e., use Easy Pay, call number on back of card, etc) and then hearing that these "solutions" aren't working either... I can think that something very bad has happened. It really makes no sense how something can apparently be so broke for so long.;-(

Guest      602 days ago  # + 0 -

Can't log in. It can't find my account! So I can't make my payment!

CLM      602 days ago  # + 0 -
I have tried to log on my account and it says that it was locked by logging in too many times even though I just did it today. Getting an error message trying to go into Easy Pay AND called the customer service number and I get an automatic message saying cannot be completed due to technical error. I'm also upset that there was no email or something stating the issue. I better not see a late fee or a negative mark on my credit score due to this issue. Payment is due on the 2nd. The message mentions June 27 & 28th This needs to extend to those past that date because it's still NOT WORKING!

BTaylor      602 days ago  # + 0 -
WTHay is going on?! I went to pay my Ulta CC this morning & got a message about the "system outage". "We’re waiving late fees for customers whose payment due date fell on June 27 or 28, 2022. Those customers’ inability to make a payment will not affect their credit score." What about us users trying to make a payment before & after those dates!!! When I click the easy pay button it doesn't load either & we can't make a payment in the store!! This is some BS!! What are we supposed to do?! I have THREE cards that are serviced by Comenity Capital Bank!! ????????

Guest      602 days ago  # + 0 -

It states that the people who were trying to make payment June 27th and 28th feed will be waived. I been teying to make payments since then and today is July 1, 2022 and can't access the website nor get any connection on phone staring the service is down.

Guest      602 days ago  # + 0 -

Horrible. My card is missing and I can’t report it to this bank

SBT      602 days ago  # + 0 -
same issue . . . J Crew says Account is Closed, Express won't let me log in. I'm trying to call. IF it rings, it's once or twice and then silence. Easy Pay looks to be down a well.

T. Smith      602 days ago  # + 0 -
Website says this: "We know the recent system outage has been frustrating and we will work to ensure a fair resolution for impacted customers. We’re waiving late fees for customers whose payment due date fell on June 27 or 28, 2022. Those customers’ inability to make a payment will not affect their credit score. You can now check your balance and make a payment online using EasyPay." but EasyPay does not work, still, and when you call it says "cannot connect due to technical difficulties". It is July 1st and my payment is due by 5pm today.

CLR      602 days ago  # + 0 -
trying to pay my jcrew card and it says ACCOUNT IS CLOSED. Definitely got hacked or other because my account is very much alive and well. I tried calling the number they tell me to call and it says "call cannot be completed as dialed".

Tim      602 days ago  # + 0 -
It says call number on the back of the card. All Iget is cannot be completed due to technical error. Easy pay is not working either.

Deb      602 days ago  # + 0 -
I have been trying all morning to get into my Bed Bath and Beyond account to pay, Easy pay doesn't work and when I call either the number on back of the card or the Bread financial number, it says call can't be completed due to technical issue. I called the customer service number on the back of my Maurices card, it rings once and then just silence. When I go into the website it comes up with the same message.

Becky      602 days ago  # + 0 -
I'm in Alabama and can't pay any of my accounts either. I'm wondering if they have been hacked and are just not telling anyone. Like another commenter said, why hasn't the media gotten on to this?

Amoy      602 days ago  # + 0 -
Why can't I pay my bill online or over the phone? This s ridiculous as there are no ways to communicate with the bank. The phones and website are down. I bill is due today and I do not want to incur a late fee.

Guest      602 days ago  # + 0 -

This is so stressful with their system being down, if you have the choice to NOT work with them don't

Maryland      602 days ago  # + 0 -
Neither website or phone to pay card due today is working. Twice I got to point of entering user AND password before it failed. Now fo I worry password is compromised???

Portia.      602 days ago  # + 0 -
Trying to pay credit cards with Comenity. All numbers on the cards are not working. Neither does easy pay work. I just want to make my payments and avoid any late fees. Not fair. How could they not have some type of explanation as big as they are. This is a big deal.

LAURA      602 days ago  # + 0 -

cynthiaTx      602 days ago  # + 0 -
Commenity credit has been down for a whole week, maybe longer. I cannot make payments or check my credit cards. I have 3 credit cards from this company, Victoria Secret, Ulta, & Torrid. I cannot make any payments. Their website says you can call & make payments over the phone. No, you can’t! When I call I either get silence with no ringing (Torrid) or loud beeps in my ear (Ulta). I have no balance with Victoria Secret, so no need to try that one. The website also says they will not charge late fees for anyone who’s payment was due on June 27th & 28th only!! That’s insane & total BS considering it has been down for at least week AND it is now July 1st & I still can’t make a payment in any way. This is not okay. I will file so many complaints if I get late fees cause I can’t make my payments. I can find nothing about this online at all. How is NO ONE talking about this. Nothing on the news. This is HUGE. They HAD to be hacked or something considering ALL their online card services are down AND ALL their credit card numbers are also down. They say it’s due to an update, but I’m not buying it. That doesn’t happen for this long amount of time & it is affecting customer service, phone lines, apps, & websites. Sounds more like a hack to me. Unheard of. I called 2 different numbers for 2 different cards & they are both DOWN. Am I the only one? Am I losing my mind here or is this a really big issue for cardholders?

LISA      602 days ago  # + 0 -
YES what is up with all comenity's website are down....

Gregp      602 days ago  # + 0 -
I have several cards with the bank and have automatic withdrawals attached to them so I can just pay easily one payment and now I'm screwed it looks like declined everywhere looking like an idiot or some kind of deadbeat this just sucks and no explanation

Guest      602 days ago  # + 0 -

Couldn't help me! Put me on hold for 10 min then I was put back to auto to start over again!

Elenor      602 days ago  # + 0 -
I haven't been able to log in on the website to view or make a payment. I called the number for customer service on the back of my card and it didn't go through for about 15 seconds, then an automated response which said I was being transferred to a customer service representative, but the phone line went dead. Hopefully this issue will be resolved soon!

Nancy      602 days ago  # + 0 -
I cannot access the online payment, nor can I access easypay, and when I just called they had an automated recording stating that they are having issues and are working to resolve it, told me to call back at a later date, and then it hung up on me. So obviously nothing is working and the message they have on their website (at least for ULTA) is WRONG.

Guest      602 days ago  # + 0 -

If I could choose 0 stars I would. This company has been down for 9 days. No web access no customer service reps on phone no way to report fraud!

Guest      602 days ago  # + 0 -

Comenity website been down for over a week. Who's running this shitshow?

Jimmy      602 days ago  # + -1 -
Can't access my 3 online Commenity accounts (Academy Sports, Smile Financial, Vacation Club). Is the bank Updating software or been cyber attacked? Info would be nice

John      603 days ago  # + 0 -
Was able to at least see my balance and that payment went through on easy pay

Amiee B.      603 days ago  # + 0 -
I am trying to pay off CC to buy a house, cant see balance, cant call to hear balance, local store cant take payments, tried to make a purchase for $8 and was declined when i know i have available credit, and cant talk to anyone. This better not neg effect my credit score on their part or i smell some class action law suits in the near future!!!!

S. Renee      603 days ago  # + 0 -
What in the world is seriously going on?! Where is a their liability for this. I’m trying to make a large payment to bring my balance down and don’t want to accrue interest and late credit reporting. Very maddening and irresponsible.

Tatiana      603 days ago  # + 0 -
I paid my bill but on the credit report it’s still on and that causes my credit score to decrease

Barb      603 days ago  # + 0 -
I have been trying to make my monthly payments on my cards before leaving on vacation next week and have been unable to even log in. This has been going on for almost 2 weeks now. I don't get paper statements so I don't even know what I owe or when the payments are due. I normally just pay on the 1st when I get paid. Can't get through at any of the phone numbers I have tried to even schedule by phone. This is total crap and they better hope I don't get charged fees for this mess. I smell a class action lawsuit in the works if that starts happening.

D.      603 days ago  # + 0 -
After over 15 years of Comenity cards use with timely payments, I missed a 7.88 payment for 2 months because my bill pay account didn't update the amount due. Now, I do have a bad credit mark on my credit reports, even though I ended up paying off my balance which was over $35.00 with fees. They would not waiver in reporting my 7.88 overdue for 60 days. Fortunately, I have 0 balances on my two cards now, but can't access to check - I am worried for everyone who posted!

June      603 days ago  # + 0 -
not able to access my account for a week! They are not taking phone calls

Guest      603 days ago  # + 0 -

Unable to pay my bills online and I am leaving for vacation. I hope that there will be no late fee assessments. I do not receive paper statements so I have no idea what the minimum payments are. This outage has been ongoing for at least 2 weeks with no end in sight. Never can get a customer service on the phone and if you do finally get through, you are hold forever.

Guest      603 days ago  # + 0 -

Hardly functioning website!!!

Kelly      603 days ago  # + 0 -
I have charges coming out of my banking account from them that I have no clue why or what card is trying to do so. All my prior accounts with them are paid off and I do not use the cards anymore. I cannot get any cooperation from anyone and will have to file a perjury with the bank which will also cost me money.

rob      603 days ago  # + 0 -
oh i just cant wait !!!! to cancel my 2 cards!!!!!!!

RTR      603 days ago  # + 0 -
Same Crap another day. Still not able to contact Comenity Bank online or by phone. If this issue is ever resolved I will pay off the balance on my Sony Visa and my Sportsman Master Card and never use either again.!!!! What goes around comes around with how I and others have been treated by them. Updated Website or not and or not being able to call them.!!!! They have caused the Perfect Storm and like the Titanic, their out-of-tune band keeps playing over and over.!!!! Time to abandon their ship..!!!!

Untrustworthy bank      603 days ago  # + 0 -
Have been trying to check my transactions for several days looking for a credit from a business. Nothing but trouble since initially getting credit card! Over the years several different account numbers had been hacked. How secure is this system??

Sonia      603 days ago  # + 0 -
I've been trying to pay my bill online and phone, but it's not going through at all. Something is really going on with this bank. They better not charge us for late payments.

FComenity      603 days ago  # + 0 -
They royal F'd up their website. It has been down for several days and now there is a message to call the number on the back of your card to may a payment, get your balance, etc. When I call that number you get lone silent pauses and eventually routes you to a message that the site is down due to an error and try back again you never get your balance or account info. I tried the other number on the back of the card and it sounds like a fax machine. What a gigantic cluster *&^%.

Not trusting this Bank anymore      603 days ago  # + 0 -
Can't make a payment using the access by telephone. It takes all the information and fails just prior to confirmation, it then tells me I will have to pay $9.00 if assisted by customer service. It transfers me and a recording comes on stating call back later and hangs up on me. This is the third day and I can't get customer service. This is a serious issue and I don't trust them now.

Bam Bam      603 days ago  # + 0 -
I'll raise it to my "3cents". Something smells fishy here. Maybe they were hacked or going out of business? Either way, I'm not making a payment until I hear something.

S. Renee      603 days ago  # + 0 -
What in the world is seriously going on?! How are they not obligated to send a mass communication to its borrowers? I’m trying to make a large payment to bring my balance down and don’t want to accrue interest and late credit reporting. How is this not newsworthy?! I will not be using this card again and closing out/transferring balances soon as possible. Plan to report to BBB as well. Very maddening and irresponsible.

Steve      603 days ago  # + 0 -
Been down for days. I can't even pay my bill

Guest      604 days ago  # + 0 -

I cannot access my account (for 2 days so far), and my credit card is being turned down!!

J. Matthews      604 days ago  # + 0 -
Been down for over 2 days. No way to reach the bank customer care!!

Filbert Katz      604 days ago  # + 0 -
They've been down for quite a while now. There is NO WAY this is not a serious hack. Standby for a whole year of useless 'credit monitoring' I'm spending the rest of today changing passwords across the board.

Delia      604 days ago  # + 0 -
In Mid June Was going to have my Comenity ULTA card replaced but when I called they told me it was delivered already, thought it was odd. Received the new card been trying to activate it this past week, no luck. Now the Website is down, can’t even access my account. WTH.

Margaret Rose      604 days ago  # + 0 -
Last week our card was decline so we called to find out why. That is when we learned that there was an issue. But they assured us everything was fine and the system would be back up by Friday night. I have been trying to access the online system to pay my bill since Monday morning. Still unavailable and the balance doesn't match what we think it should be. Did their system get hacked or is it being held ransom?

Tahm      604 days ago  # + 0 -
I was able to use my card yesterday at Walgreens. I was also able to get my account info by calling the number on the card and my credit line is still open. Website for Sony Visa is still down though. I didn't try to make a payment on the phone as I don't have one due for a month or so... Hope everyone gets restored. Their message now says they will find a fair compensation for customers... What will we get a credit for $50 or something lame like that!? Should be at least $200 for each customer taken off their bill or credited for future payments! Never seen anything this bad with a CC company before. So surprised the news isn't all over this with millions affected!

Rob      604 days ago  # + 0 -
Was able to check my Mastercard details via phone number but i know longer have a credit line....they were hacked!!!!! so they must have shut down all their cards

Kim      604 days ago  # + 0 -
Same problem here. They say that you can now call the number on the back of your card, but that is bull sh t because I just tried and they said call back later and hung up. So nothing is working still. I just transferred all my stuff to another credit card and will be canceling my card with them as soon as they come back up.

Anita      604 days ago  # + 0 -
I am not able to access my Account for two days. This is bull????

Guest      604 days ago  # + 0 -

Can not reach anyone nor can I make a payment!

Rohit      604 days ago  # + 0 -
Having same issue. It is ridiculous that they are down for a week. Not acceptable at all.

Barb      604 days ago  # + 0 -
I am having the same exact issues. I believe if they aren't closed up they are going to lose business. They can at least reassure people that their info hasn't been stolen and there will b no late charges or bad credit reporting on its customers. Why isn't the government involved in this?

Jack      604 days ago  # + 0 -
Same exact thing happend to me. Tried calling to make a payment and just the recording saying there are updating then got hung up on. The site has beeen since 6/21/22. Can't find anything online to contact them regarding the issue