Rich Tuttle    •   26 days ago  # 4 March 2023 + 0 -
Do Kaiser Senior Managers Even Care? No One Home!
Think this website is the worst - routine broken links, convoluted messaging process, documents not uploaded, many care providers listed I've never seen, scheduling applet makes care decisions instead of care providers, frequently slow to load or does not load at all - scheduling a nightmare.

Guest    •   29 days ago  # 1 March 2023 + 0 -
★ ★ ★ ☆ ☆
Slow. Slow. Really slow in recent days.

Peggy Patrick    •   37 days ago  # 21 Feb 2023 + 0 -
Action Required
It says Action Required. Update account. Nothing to update. Will not allow me to send my doctor a message or schedule an appointment. It us the same on both elderly parents accounts.

Guest    •   45 days ago  # 13 Feb 2023 + 0 -
★ ☆ ☆ ☆ ☆
Routinely unable to access pages, even though I have fios speed internet.

Elizabeth    •   85 days ago  # 4 Jan 2023 + 1 -
I get in the app but then everything I click on says "this feature is unavailable"

Barbara    •   86 days ago  # + 0 -
access denied
Can log on but cannot get test results, check appointments, or anything else. Says "access denied." Won't even let me log OFF without saying access denied.

Guest    •   89 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
says We're sorry, but we're having technical difficulties stupid website with terrible IT staff who don't know how to run essential websites

Guest    •   115 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Website won't work can't send a message to my doctor customer service line isn't answering the phone says they'll call me back it's been 15 minutes every time I call it says I'm on hold I'll be a call back in 10 to 15 minutes 50 minutes. No access to anyone for my medical care 2 days to decide whether to get rid of Kaiser Permanente looking like you guys aren't going to be my choice for next year

Pauline cook    •   133 days ago  # + 0 -
My email said a had a message but I can’t get into it????

Velta Kadlecek    •   154 days ago  # + 0 -
Been trying to schedule an appt. for my husband. I get as far as select a.reason
and no reasons come up. Very frustrating.
Tried for 3 days and nothing. FIx it

Sam    •   154 days ago  # + 0 -
Have never been able to log into app. And the website kicks me off anytime I try to go to service I need. I can't evergreen get my Chart set up, and they want it set up.

Guest    •   204 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
I cannot complete a pharmacy order. Often, I cannot log in. I have had to change my password at least 4 times recently I cannot reach my doctor.This has been happening for at least a month.
i have been a Kaiser patient for at least 40 years. I would leave now but I am 90 years old and I value the care I have received.

Guest    •   212 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
WEBSITE DOWN!! fire the tech support

Janel    •   212 days ago  # + -1 -
I have been getting error messages for months despite uninstalling and reinstalling the app, and restarting my phone. When I log in it says the page you are trying to access is no longer available. This happens on both the Kaiser Permanente Health and Fitness app as well as the My Doctor Online in Cal app.

Joan    •   214 days ago  # + 0 -
Unable to login via app or iPad. I’ve used different browsers but get the same error message. I cannot log in using the MyDoctor App on my Android phone. I received a notice on the iPhone app that the site was down.

Linda Nellessen    •   214 days ago  # + 0 -
can't log in

johndkohler    •   214 days ago  # + 0 -
cannot log in

No Care Kaiser    •   214 days ago  # + 0 -
so hundreds of thousands of people can not get onto Kaiser and that is just in SD County, where can I sign up to get paid and not do my job

Dana    •   214 days ago  # + 0 -
Yesterday my husband was unable to complete a pharmacy order on his Kaiser account. Today I am totally unable to login to make a much needed medical appointment. We both use current MACs

dissatisfied    •   214 days ago  # + 0 -
a disgrace that I cant log in

arik    •   214 days ago  # + 0 -
can't login. trying to see test results also. system error in app and on site

Kiwi    •   214 days ago  # + 0 -
Unable to login and see my blood test results!

Guest    •   214 days ago  # + 0 -
★ ★ ★ ★ ★
I have multiple medical problems and have received timely and expert care.

Pissed of patient    •   214 days ago  # + 0 -
Unable to log on for several days now. Uninstalled app, no luck. Website is the same error code.

LH    •   214 days ago  # + 0 -
can't access account through app or desktop. same error message. got an email saying important allergy test results are ready, and i can't even see them.

winnie    •   214 days ago  # + 0 -
Unable to login both app and online here

Meghan    •   214 days ago  # + 0 -
Unable to login also on app and online. Uninstalled and reinstalled. Cleared cookies etc still no luck.

Barb Armstrong    •   242 days ago  # + 0 -
Keep getting run time error when trying to order home covid tests.

Guest    •   243 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
bad.

Max S    •   257 days ago  # + 0 -
Can’t reset password it says “We’re sorry, but we’re unable to complete your request right now. Try again later.” It’s been like this for a month!!!! How am I supposed to get care and I’m paying money for this crap. Should be illegal.

Susan Sanford    •   274 days ago  # + 0 -
"Thanks for my patience"?

I'm not patient. I have two issues, and with the website outage, I have no options for asking questions other than going to urgent care. I basically avoid taking care of my health because communicating with Kaiser is an obstacle course - the website is down as much as it is working:

Mama2019    •   275 days ago  # + 0 -
My doctor app is denying access too

Lori    •   276 days ago  # + 0 -
Getting the message “We apologize for any inconvenience, but we are currently experiencing technical issues. Please try again later” since Friday. Automated phone pay also not working. Spoke to a live person on Saturday who said the system is down. Not good. In Mid-Atlantic states region.

Lance    •   276 days ago  # + 0 -
Can't pay my premium bill. Error is: "We apologize for any inconvenience, but we are currently experiencing technical issues. Please try again later" when kp.org switches to service.healthplan.com. It's been at least 4 days with the site being down AND the 1-844-524-7370 premium bill pay site down.

steph    •   294 days ago  # + 0 -
can't pay my premium bill, keeps going back to original screen (can't load correctly).

K    •   294 days ago  # + 0 -
Every time I try to pay my bill it either reloads the same page or takes me to some weird login page.

DC    •   294 days ago  # + 0 -
When I try to login, the page switches to a strange configuration that looks very weird and is frozen. I've been trying for the last hour and I also get 'healthy.kaiser. It looks different. It doesn't have a login to click just a logout.

Gay C.    •   294 days ago  # + 0 -
This is what I get each time I try to access my account :
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

What the hell? Also some websites say "healthy.kaiser" others say "thrive.kaiser" . Is Kaiser changing its website name and this is causing a problem? Whatever, it is ridiculous that the problem has not yet been solved.

Gay C.    •   294 days ago  # + 0 -
Have not been able to get through for past 4 days.

larry    •   296 days ago  # + 0 -
Apps haven’t worked in several days. Sometimes able to get through using desktop browser.

Guest    •   296 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Can’t access

Glo    •   300 days ago  # + 0 -
Called help line at 1-800-556-7677. Woman told me that the website is down and they are working on it, and to try again later today or Monday. (Today is Friday ...)

G Nevius    •   300 days ago  # + 0 -
Cannot log in said my pass word was invalid

Juls R    •   300 days ago  # + 0 -
Oh and I'm in Central CA, Also said session timed out 2x and I tried web and app. I'm locked out and tried calling and as you can imagine it is over an hour wait.

Juls    •   300 days ago  # + 0 -
Said my ID was wrong and when I had checked it it came up as what I put it then it locked me out...

K Garcia    •   300 days ago  # + 0 -
Kingsburg - says my password is no good and won't let me change it

Steve    •   300 days ago  # + 0 -
Session expire!!??

JustMeInSD    •   300 days ago  # + 0 -
San Diego - can't log in on mobile app or laptop; has been this way for at least the last hour.

Madison    •   300 days ago  # + 0 -
Seattle - can't log into to app or website. Got "session expired"

Anonymous    •   300 days ago  # + 0 -
JUST GOT AN EMAIL FOR AN STD TEST AND IT SAYS THIS:
Dear _______,

We are following up from your doctor's office to give you your test results. Your doctor provides your test results online as soon as they are available.

Some test results or notes may be difficult to interpret. We recommend allowing your care team time to communicate the results.

To view your results, please click on the link below or copy and paste the link into your browser.

WTF. DOES THAT MEAN SOMETHING BAD??? AND I CAN'T EVEN ACCESS MY TESTS RESULTS!!!

lynn    •   300 days ago  # + 0 -
Unable to log in on website or app. Stockton, CA

Peach    •   300 days ago  # + 0 -
Can't log in on computer or mobile app

NC    •   300 days ago  # + 0 -
Southern California unable to log in through app not desktop

Cheri    •   300 days ago  # + 0 -
Can't log in on computer or mobile app

Lisa    •   300 days ago  # + 0 -
Can't log into app or website

Ingrid    •   300 days ago  # + 0 -
Can’t login on app or on website!

Lev    •   300 days ago  # + 0 -
can't login

John    •   300 days ago  # + 0 -
Can't log in or change password. Portland, OR

Lucy    •   300 days ago  # + 0 -
Also unable to log in. Mobile app is working. Can schedule appts and request medication refills via mobile app.

Karen    •   300 days ago  # + 0 -
Can't log in invalid user/password. Need urgent medication refill

Chris    •   300 days ago  # + 0 -
I can't login also

Prometheus    •   300 days ago  # + 0 -
NorCal website down, cant change password or log in

Sara    •   300 days ago  # + 0 -
can't log in or reset password. I need to view test results for my parents.

Hal    •   300 days ago  # + 0 -
App login saying password/user incorrect. Password/username not incorrect Kaiser system is not working.

Kryssay    •   300 days ago  # + 0 -
Kaiser site is down in Northern California. Not recognizing password. I changed it, still nothing changed.

Pam Norris    •   300 days ago  # + 0 -
CAn't sign into the Kaiser wesbite - need to make an appointment - is your system down>>>>

ac    •   300 days ago  # + 0 -
can't log in on June 3, northern ca

Guest    •   300 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Unhappy

Guest    •   351 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
I have 10 notifications saying that I have lab test results available. I have checked for three consecutive days and the app still is not working. I emailed my Doctor Who told me he doesn’t work until Thursday so I don’t know when I will get my results.

Guest    •   357 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Worst website for the worst medical coverage. Down or having issues all the time, full of bugs, and even when it works and I can email my doctor there's no guarantee MY doctor will even respond, I might get a random doctor with no knowledge of my condition (so I have to reexplain everything). Just an absolute nightmare to use for every possible tab on there. Cost and coverage has never actually had the cost of my procedures (if they even have the procedure at all). And the pre check in didn't work either, after doing everything right I was still told to go speak to the receptionist. Every function on this website is broken

Pam Rose    •   393 days ago  # + 0 -
I’m receiving “bad request” since yesterday afternoon.

Guest    •   414 days ago  # + 0 -
★ ★ ☆ ☆ ☆
Trying to look into paying bills but the site functionality is down saying "We're sorry, but this feature is not available right now. Please come back later and try again."

Guest    •   444 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Their website sucks and you can't access anything from the web or an application on your phone. There's never anyone available to talk to when needed.

Guest    •   458 days ago  # + 0 -
★ ★ ★ ☆ ☆
On 12.3.2021 there's 2 KP Apps just stopped allowing access. Learned on in the middle of December 2021 the MyKPMEds was updated. I uninstall and reinstall, but sill received " Unable to connect to Server. Try again." The My Doctors Online I'am received "Our Systems are not responding . Try later"
Help!!!

DC Kaiser Member    •   471 days ago  # + 0 -
I live in Washington, D.C. and I have been tried to log into my messages on Kaiser Permanente and I keep getting, if you don’t have an active plan with Kaiser Permanente, some features won’t be available to you. For example, you can no longer write and send messages.

Catherine Tolentino    •   474 days ago  # + 0 -
User Profile Error in login. Now I can't view my test results.

Sam Ten    •   483 days ago  # + 0 -
Reporting an issue but before I can enter, it says, Thanks you for submitting an issue

Guest    •   519 days ago  # + 0 -
phones have been down ALL DAY for Denver

Betty    •   540 days ago  # + 0 -
Won't let me log into Kaiser Washington - 10/6/2021

guest    •   591 days ago  # + 0 -
website

Dick    •   604 days ago  # + 0 -
I am a new subscriber. KP website not working. What's going on?
Anybody awake at the IT department?

Jenny    •   605 days ago  # + 0 -
log-in

Guest    •   605 days ago  # + 0 -
Websites is up but login is down. Tested from Hawaii.

San Diego    •   605 days ago  # + 0 -
"https://www.kaiserpermanente.org/www/failover.htm"
Not found

guest    •   622 days ago  # + 0 -
log in

Guest    •   622 days ago  # + 0 -
Trouble log on or once I do cannot read msgs.

Guest    •   622 days ago  # + 0 -
Website won't allow log in on mobile and computer.

Chuey    •   645 days ago  # + 0 -
On phone, enter search terms such as kp.org, kaiser.org, kaiser.com, etc.
No Google hits appeared whatsoever. Just my desktop remained in view with a blank search field. 'Spose it could be my phone...I will check another device. But no response at all? FWIW, this is the first time I have tried to go to my medical record on phone. (But Kaiser didn't know I was even coming...!)

Sherri    •   659 days ago  # + 0 -
User profile error.

Rem    •   659 days ago  # + 0 -
User profile error. cant sent messages or fill prescriptions.

K    •   675 days ago  # + 0 -
I have been unable to make payments on Kaiser website.

Guest    •   701 days ago  # + 0 -
Kaiserpermanente.org not working.

guest    •   701 days ago  # + 0 -
log in

Guest    •   701 days ago  # + 0 -
Cannot log on

Danny    •   701 days ago  # + 0 -
Website and App not working, same result as other users

rob    •   701 days ago  # + 0 -
can't login either. :(

WhatstheProblemKaiser    •   701 days ago  # + 0 -
I am not able to log in via website nor through the application. This is crazy.

Guest    •   701 days ago  # + 0 -
Not able to login.

alwayssomething    •   701 days ago  # + 0 -
still not working

person    •   701 days ago  # + 0 -
kaiser login not working for 3 seperate users

guest    •   701 days ago  # + 0 -
kp log in does not work

John    •   701 days ago  # + 0 -
Kp is not working

AC    •   701 days ago  # + 0 -
My Kaiser login is not working as of the past 5 min