Marriott.com Current Status

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Website: marriott.com

Browse Marriott International's portfolio of hotels & discover what makes each brand unique. Take the stress out of travel & book your hotel reservation direct.

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 Marriott.com status: NO ISSUES  88 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on marriott.com. In this case, use the links below:

http://marriott.com    https://marriott.com    http://www.marriott.com    https://www.marriott.com


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dv    •   96 days ago  # 29 July 2024 + 0 -
dv

CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
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Guest    •   155 days ago  # 31 May 2024 + 0 -
★ ☆ ☆ ☆ ☆

I can never login, never get a human on the line
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Mike Batkin    •   169 days ago  # 18 May 2024 + 0 -
Problems logging into Marriott website

After I enter my userid and passwords, I am prompted for 2FA. I enter the 2FA code I receive and then I get a message that the page I'm looking for cannot be found. I'm lifetime Titanium. I called the special Titanium help phone and have a hard time getting the AI to connect me to a human representative. The representative spoke with a heavy accent and did not appear to be fluent in English and was not able to contact Marriott IT or offer any help. What is going on at Marriott?
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AR    •   225 days ago  # 22 March 2024 + 0 -
Again

"An unexpected error has occurred. This service is temporarily unavailable. But don't worry, we're on it. Please try again later." 3/22/24
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Mer    •   228 days ago  # 20 March 2024 + 0 -
unexpected error has occurred

I keep getting "An unexpected error has occurred
This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
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anna    •   233 days ago  # + 0 -

can't book a room. been trying for 6 hours. ridiculous.
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Joy    •   242 days ago  # + 0 -

Slow! slow! Glitchy! As always!!!
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Guest    •   242 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't book a room on iPhone app or on desktop computer. This is a joke
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Guest    •   243 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Have had worse website for hotels for years, even their employees hate it and admit it. I am done with the Marriott Crime Family. Blaine Savage
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Cb    •   268 days ago  # + 0 -
Unable to book room with points

Trying to book with points but when I go to view room there no pictures or anything to click to book room. Started yesterday in the afternoon and still nothing next day.
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John    •   278 days ago  # + 0 -
Marriott Executive Leadership Team - should read this post

Heading to Copenhagen from Boston - and this happens! I spend a lot on this brand, Marriott. And I expect more. Get it together. This cost me over an hour this morning having to reboot and then change password - what a mess. I did not need this stress today (from the back of my uber I type this). And by the way - this is not the first time this has happened. You need to make some management changes and fix this quickly.
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Guest    •   288 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

ssslllllooooowwwwww
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Guest    •   292 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is worst I ever seen
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klemi    •   324 days ago  # + 0 -

get error code 6209-5B4B, then closes app, deleted app and reinstalled, turned off phone and back on and still same.
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Guest    •   426 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Made me reset the password, then will not let me log in with either new or old password. When I try to reset again, I just get an error saying to correct something, but doesn't even show what's wrong.... very frustrating.
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Cannot log-in    •   492 days ago  # + 0 -

cannot log-in through website or app. On phone with Bonvoy CS for 45 mins. Was Transferred to Supervisor and now waiting on IT call back.
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Guest    •   508 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t get into website
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Guest    •   540 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

literally so terrible, searches are not working and 0 tools to assist with bookings. feels like cheap website.
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guest    •   565 days ago  # + 0 -

Worlds largest hotel chain can't keep website working -- no login or reservations.
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Guest    •   565 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log in or make reservation
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Cynthia    •   580 days ago  # + 1 -

once again.... cannot see my reservations on the Marriott site. THEY SITE IS TERRIBLE!!! This happens several days a week!
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Guest    •   615 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App is hit and miss too log in. Doesn't recognize confirmed bookings. Today won't allow log in by long time member. May even cancel amx bonvoy credit card. Past 2 weeks having issues
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KM    •   669 days ago  # + 2 -

Unable to login for last 72 hours
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Guest    •   696 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can't log in. It tells me my member number or password are wrong. I try to reset password and it puts me in a never ending loop. The app works fine but I'd like to be able to use computer!
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Apex    •   701 days ago  # + 0 -

Not logging in
Account showing zero details
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frrussre    •   701 days ago  # + 0 -

Since 8pm unable to login to Marriott.com online or via IOS App.
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marklar81005    •   701 days ago  # + 2 -

cant log into account to book room gives error message Account Sign In is temporarily unavailable
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SUper    •   701 days ago  # + 8 -

Can't log in to website or app
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Guest    •   718 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Log in problems, staff card issues with reservation extensions & having to change rooms. Told that thr hotel is sold out when there are available rooms from the website
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Guest    •   732 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

poor guestservoce, horrible membership services, very poor app
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Guest    •   742 days ago  # + 0 -
★ ★ ☆ ☆ ☆

cannot log in anymore with google chrome. This happened 1 week ago. I tried logging in with my usual username and password, but it kicks me out saying my password is incorrect. I have success logging with Microsoft Edge. No problem.
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Guest    •   754 days ago  # + 0 -
★ ★ ★ ☆ ☆

We're sorry, our servers are being stubborn. Please try again to ensure your booking is confirmed.
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Edgars    •   754 days ago  # + 2 -

Can't proceed with booking. Error apears:
We're sorry, our servers are being stubborn. Please try again to ensure your booking is confirmed.
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mlpk625    •   800 days ago  # + 0 -

can’t use app to check in and get my mobile key—last night i kept trying to book and finally had to use my laptop and book without signing in to my account—when i signed in via account it would crash.
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Gooster A Rooster    •   820 days ago  # + 0 -

"Account Sign In is temporarily unavailable. We apologize for the inconvenience. Thank you for your patience."
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Matt A    •   820 days ago  # + 0 -

I have been getting "Account login is unavailable at this time" for quite a while now.
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Jolene M    •   828 days ago  # + 0 -

It keeps telling me my password is wrong. So I did the forgot my password and reset it. Tried to login in and it still tells me password is wrong. So frustrating!
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Rick C    •   859 days ago  # + 0 -

I get all the way though a reservation, but the Book bar is grayed out. Won't let me book. Tried on three different computers. Cold problem be my new internet provider? I can't see how, everything else flies with Starlink.
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Guest    •   859 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Chronic "stubborn server" messages
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Guest    •   865 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Web site is an abortion
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Steve G    •   866 days ago  # + 0 -

Marriott.com won't let me log into my account. Very slow and then I get: "Unable to log in" message. Happened multiple times today.
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Dylan Zwick    •   866 days ago  # + 0 -

Bonvoy site won't let me book.
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J Josephs    •   866 days ago  # + 0 -

can't log-in on app or webpage, when i can it halts before reservations are complete
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Becky O    •   866 days ago  # + 0 -

Cannot log in to app or website
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Betty Maul    •   866 days ago  # + 0 -

Bonvoy site is down.. Cannot log in online
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PY    •   894 days ago  # + 0 -

I have the same issue. Marriot website is super slow when I was trying to make reservation. It has been like that for weeks for me. I have no problem streaming 4K videos so it's not my internet.
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y    •   894 days ago  # + 0 -

You don't have permission to access "http://www.marriott.com/aries-reservation-black/v1/submitReviewDetails.comp" on this server.
Reference #18.c6e9c717.1653331344.45e6b41
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Guest    •   905 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Regularly major features of the site are not functioning as expected. The sites main purpose is to make and view reservations. I can't make a reservation right now because the site can't find hotels. That seems to be a problem for a hotel brand.
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Guest    •   911 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

This website constantly crashes and/or tells me there was an "error" or they "can't display that inforamtion right now. Please try again later" (often in the middle of a transaction). Today it is telling me both that I have 6500 points and 19500 points. It only sends confirmation emails two thirds of the time. While it crashed mid-transaction, it charged my credit card $168.50. "Customer service" could not figure out why that happened and could only open a "case" where I theoreticlly will find out in a week what happened. I can't remember ever dealing with such a poorly executed website paired with such incompetent custermer "service."
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J    •   928 days ago  # + 0 -

You don't have permission to access "http://www.marriott.com/aries-reservation-black/v1/submitReviewDetails.comp
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Tom Dausch    •   934 days ago  # + 0 -

I have been trying to book for days. Can pick the hotel, dates, room choice, etc. But cannot complete the transaction. Very frustrating.
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Marc    •   935 days ago  # + 0 -

Same issue as BP
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JD    •   935 days ago  # + 0 -

Cannot access marriott.com website at all from Google Chrome. Does work with Bing though.
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BP    •   936 days ago  # + 2 -

Unable to complete a reservation since yesterday. Now, I receive this error: An unexpected error has occurred. This service is temporarily unavailable. But don't worry, we're on it. Please try again later.
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FU    •   936 days ago  # + 0 -

Bonvoy app showing 0 dollar balance and not letting me make a reservation. Saying either card is not there, guest ID is blank when both are presen
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JG    •   936 days ago  # + 0 -

Cannot make reservations or search availability. "504 Gateway Time-out The server didn't respond in time."
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GonnaTryHilton    •   939 days ago  # + 0 -

Bonvoy app does not recognize username and/or password. Website works fine.
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Helsinki, Finland    •   957 days ago  # + 0 -

Now finally succeeded - logged-in and completed my reservation !!
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Helsinki, Finland    •   957 days ago  # + 0 -

Trying to log-in in Helsinki, Finland - failing numerous attemps - want to confirm a long term stay, but need to wait until Marriott will fix this unusual problem - never happened before during the last 10 years, which means something is wrong ...
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JF    •   957 days ago  # + 0 -

cannot login today.
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Dagny    •   964 days ago  # + 0 -

Tried my app as well as desktop. Neither working
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Wayne    •   971 days ago  # + 0 -

I have tried both my account and my wife's account and neither one will login correctly. Very frustrating.
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PAR    •   972 days ago  # + 0 -

Marriott bonvoy home page won't load - individual marriott hotel web sites load, but can't load my account or book. Just spins. Seems to be problem with marriott home overlay rather than individual hotel sites. Behavior independent of browser, or ad blocker, etc.
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Linda Nance    •   972 days ago  # + 0 -

I am quoting C Kulik, because this is the same way I feel " Cannot login. Circle keeps spinning. I never had a problem with this websit until it became Bonvoy. Since then, it is totally unreliable and half the time (like today) it won't load. If this is an indication of the direction Marriott is going, I want out." Also, I it have not booked MC for 2 years not because of Covid but because the on-line booking and even searching experience has been the worst. Glitch after glitch. I thought it would have improved so I tried again. Sadly, not. Has anyone at MC considered how many bookings are being lost since implementing "Bonvoy"?
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C. Kulik    •   972 days ago  # + 0 -

Cannot login. Circle keeps spinning. I never had a problem with this websit until it became Bonvoy. Since then, it is totally unreliable and half the time (like today) it won't load. If this is an indication of the direction Marriott is going, I want out.
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Fred Kamin    •   975 days ago  # + 0 -

Cannot log in!!
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Guest    •   979 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

system down for four hours and cannot make a reservation for tonight. Inexcusable there is no manual way to do this.
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nope    •   1058 days ago  # + 0 -

Bonvoy App and Marriott site are some of the glitchiest and worst performing apps in the entire travel industry. Very unreliable and unhelpful, I just call customer service most of the time because this APP sucks.
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S    •   1082 days ago  # + 0 -

Find and reserve isn't working - it has been down since yesterday
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ABG    •   1095 days ago  # + 0 -

Consistent issues with Marriott Homes and Villas site for the past two weeks. I'm trying to book and keep getting a "you may need to refresh your browser" error message. This happens regardless of which browser I'm using.
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jk    •   1096 days ago  # + 0 -

Can't make a reservation. Hotel pictures won't load.
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Ana    •   1101 days ago  # + 0 -

Reservation not found
We cannot locate your reservation. If you believe you entered the correct information, please call the Reservation Center in your area.

However, I have a confirmation in the email for that reservation. Website is not working properly.

When I am going to my member account, I received the following message no matter where I click: We’re temporarily unable to display the information you requested.
Please try again later.
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Guest    •   1132 days ago  # + 0 -

Receiving a "our server is being stubborn" comment when trying to search hotels
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Jay r    •   1150 days ago  # + 0 -

error message when i click on "book"
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Guest    •   1151 days ago  # + 0 -

Can't log in via website. App still working
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cherie    •   1155 days ago  # + 0 -

can't log in on computer
I CAN with my phone
what's up
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Alvoto    •   1159 days ago  # + 0 -

Can't Log in!
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Guest    •   1164 days ago  # + 0 -

Log in issues
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Guest    •   1166 days ago  # + 0 -

Log in down
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guest    •   1166 days ago  # + 0 -

account log in unavailable
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Guest    •   1191 days ago  # + 0 -

Can't login to account. Don't receive password reset email when requested
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Guest    •   1209 days ago  # + 0 -

Cant start a new reservation.
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Susan Goergen    •   1235 days ago  # + 0 -

can't locate my reservation on homes and villas, websites free up
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Guest    •   1240 days ago  # + 0 -

Booking on website
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Guest    •   1249 days ago  # + 0 -

app
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Beth    •   1257 days ago  # + 0 -

Site isn't allowing me into my account
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AJ    •   1284 days ago  # + 0 -

trying to book a room but the 'book' button is greyed out.
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DB    •   1284 days ago  # + 0 -

Can’t make reservation-website or app
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