Telus.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: telus.com

By choosing TELUS you get access to amazing plans, phones and high-speed internet on Canada's fastest network, and help connect Canadians in need.

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 Telus.com status: NO ISSUES  46 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on telus.com. In this case, use the links below:

http://telus.com    https://telus.com    http://www.telus.com    https://www.telus.com


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Guest    •   125 days ago  # 13 July 2024 + 0 -
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Telus is always down, force you to upgrade to more expensive package with new phone then it's always down!
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Maureen    •   216 days ago  # 13 April 2024 + 0 -

Telus optik tv is down, any channel just says ‘no information available’
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Helen    •   303 days ago  # 17 Jan 2024 + 0 -
NO PHONE

My landline has been out since January 12 and i cannot talk to a live person to find out why today is the 16th of January that is 4 days without a phone
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Guest    •   303 days ago  # 17 Jan 2024 + 0 -
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My landline has been out since Friday the 12 of January and I cannot get hold of a live person to tell my why
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Ev    •   304 days ago  # 16 Jan 2024 + 0 -

Have wifi but no internet. In Victoria
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Helen    •   305 days ago  # + 0 -

I live in Mission BC and have had no phone since Friday January 11 2024 Why
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Guest    •   322 days ago  # + 0 -
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I hate it
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Guest    •   359 days ago  # + 0 -
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No.network
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Diana Kilmury    •   363 days ago  # + 0 -
Frustrated in Surrey

I'm at my wits end with Telus. Wifi going off and on sometimes multiple times per day. Right now, Sunday Nov. 18, 2023 @ 0746 WiFi has been off for at least 6 hours. Question: is Shaw any better?
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Guest    •   363 days ago  # + 0 -
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The internet goes out about 4 times a day or it's just slow like 1mbs download speed or 6mbs when it's doing decent
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Jean K    •   383 days ago  # + 0 -
Not even Chat support

My account shows that I have not paid my bill for this month even though I have auto-payment from my bank account. Also, Chat bot not working - it insists that I login even though I connected from the account page and only lets me login back on the account page, not in Chat as normal. Rebooted computer - now not even a Chat box. This is while having my landline completely disconnected when I tried to upgrade it and now having to wait 2 weeks for a tech to come to the house. SO not impressed that Telus is expanding faster than it can support what it already has.
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Guest    •   413 days ago  # + 0 -

Why is our land line have no dial tone
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Guest    •   418 days ago  # + 0 -
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telus webmail (powered by gmail) not working for 4 days now and their tv weather app not working for over a week
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Sheila Paul    •   449 days ago  # + 0 -

Our land line has been down since Saturday. It is now Wednesday evening.
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Guest    •   451 days ago  # + 1 -
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Service in Bowness for landline and internet has now been out for three days since about 2 am on Saturday. Customer service on this has been absolutely horrible.
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Guest    •   471 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Poor service, no customer service in the evenings, phones that are crap (Google Pixel 7 is absolute garbage)
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Guest    •   513 days ago  # + 0 -
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Telus technician came to the house to check landline and was in and out so fast that he didn't check the landline by calling it to make sure it works properly. When answered it is full of static and now the landline is down again.
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James    •   523 days ago  # + 0 -

Cable box keeps losing the TV signal. Tired of unplugging and then plugging back in to get signal
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Guest    •   576 days ago  # + 0 -
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You languish on hold in their repair call centres, their tv and internet keep going down and multiple visits by techs do not solve the problem over a 10 day period.
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Guest    •   605 days ago  # + 0 -
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Put the router in the basement.
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Charlie    •   647 days ago  # + 0 -

Can receive calls but unable to call out
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Karen    •   687 days ago  # + 0 -

No one can call my cell it goes right to a busy signal,I can't send pictures, or receive any notifications
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June    •   688 days ago  # + 0 -

Cannot access any telus.com website from any device
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Richard    •   701 days ago  # + 0 -
www-west.telus.com is DOWN. Load balancer is down. Can't pay bills or adjust service in some areas.

Telus load balancer for their website is broken because www-west.telus.com is DOWN. As a result, some areas of Canada cannot access the website for bill payments/service adjustment.
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Guest    •   711 days ago  # + 0 -
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Your offer pages won’t work. I’m trying to do one of hour new offers the iPad one while adding optic tv. I can’t access the page for days now. When will it be fixed? My husband want to switch to shaw. So I need an answer fast.
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Guest    •   729 days ago  # + 0 -
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I cannot contact them during regular business hours on a non holiday. time 1 pm
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Chan    •   733 days ago  # + 0 -
Mrs

Telus home internet not working two times in two weeks for more than few hours. It is very frustrating and waiting on hold for two hours for a rep to
Talk too ....
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Guest    •   733 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Internet not working two times within a week. No internet at all
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Guest    •   738 days ago  # + 0 -
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No wifi from last 2 days
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Guest    •   742 days ago  # + 0 -
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Terrible service. Long waits, faulty equipment, internet currently down all day again. I signed a 2 year contract in July. I can’t wait to leave
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Debra    •   744 days ago  # + 0 -

Telus wifi intermittently down, Nov 1 and Nov 2, 2022, Edmonton, AB
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Guest    •   744 days ago  # + 0 -
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Horrible. I called three times today. Held for over 25 mins. Then it would ring like I was being transferred just to be disconnected. Internet has been down all day. I need to access my university course and I can’t. I work from home and rely on the internet. But if I am a minute late paying my bill, which rarely happens I get relentless calls. Guess what my bill is so tomorrow…… I bet I hear from you tomorrow
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Adolfo    •   751 days ago  # + 0 -

Down detector doesn't show any sign of outage in my area until days after I lose internet connection it's been 2 days now
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Cam    •   758 days ago  # + 0 -

No calls or texts going through or being received and nothing requiring a connection will load despite my phone showing good service, been this way for a few days
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Guest    •   763 days ago  # + 0 -
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Horrendous time trying to get the login pages to load.
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joe    •   768 days ago  # + 0 -

no internet or tv currently at my house. edmonton,Ab
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Guest    •   783 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

This company literally, has the worst internet service out there. I have lived in canada, and all over the states. I have been with multiple isps. None of them due such a terrible job at managing their service like telus does. Absolutley horrible.
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Mjmj    •   786 days ago  # + 0 -

Sept 19 2022; Lachute & Montreal Quebec, no cell phone service
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B    •   809 days ago  # + 0 -

St. Albert home internet not working says it’s connected than goes straight to saying no internet connection.
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Guest    •   815 days ago  # + 0 -
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slow internet to 2 meg paying for 175meg
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Kavian    •   832 days ago  # + 0 -

Telus internet is down
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A    •   842 days ago  # + 0 -

app not working
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V. Lennoc    •   849 days ago  # + 0 -

Not working Fort McMurray
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Chelsea Madsen    •   856 days ago  # + 0 -

Telus hub not working in Killam AB
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Guest    •   870 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No home phone now for nearly 7 days. Should get a refund for the month of June!!!!!!
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Dianna Holtzhauer    •   1041 days ago  # + 0 -

We had a power outage yesterday from 12:00 to 06:30 and now my land line phone is not working. It says a line is on HOLD and there is no dialtone. Please advise.
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