Tracfone.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: tracfone.com

TracFone Wireless is America's #1 prepaid wireless provider. Shop prepaid cell phones, Pay As You Go Airtime options, No Contract Monthly Plans and More!

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 Tracfone.com status: NO ISSUES  160 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on tracfone.com. In this case, use the links below:

http://tracfone.com    https://tracfone.com    http://www.tracfone.com    https://www.tracfone.com


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Mary wilson    •   252 days ago  # 6 March 2024 + 0 -

Cannot log into the tracfone app, keep saying something is wrong for the past 4 hours
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Guest    •   299 days ago  # 19 Jan 2024 + 0 -
★ ☆ ☆ ☆ ☆

Most of the time it does not work in some way if at all
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MD    •   308 days ago  # 10 Jan 2024 + 0 -

Can't log into account
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Grondin    •   314 days ago  # 3 Jan 2024 + 1 -

Can log in but cannot make a purchase to add time to my account.
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JA    •   330 days ago  # 19 December 2023 + 0 -

Can't login to My Account, continually happens.
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Guest    •   334 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Either interrupts a current call or just flat won't let me call out or anyone else call in. Tracfone used to be great, now it's crap. Straight Talk is a poor substitute, with "customer assistance" that only tells you what you can't do -- unless you pay more money. Sick of it. Changing carriers.
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SkyGuy    •   335 days ago  # + 0 -

Can't log-in
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PL1    •   342 days ago  # + 3 -
Passwords must include a special char

For those interested, it turns out TF changed their password policy. I did not have a special character.
"Passwords must be a minimum of 8 characters and must contain at least one of each of the following: uppercase letter, lowercase letter, number, and special symbol such as: !, #, $, & or @."
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PL1    •   342 days ago  # + 0 -

Update: I reset my PW on the TF app and it let me log in. I must have been hacked or something changed my PW.
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PL1    •   342 days ago  # + 0 -
Can't Login via tracfone website

I get invalid password when logging in with Opera/IE/Chrome/FF but I CAN log in with the Android app on my phone. Another person reported this at howardforums.com
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Guest    •   343 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

can not buy GBs they have been down for a long time, customer service sucks,
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Guest    •   392 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No help and RUDE customer service!!!!! Richard the supervisor actually cursed and hung up on me.
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MsDemeanor    •   406 days ago  # + 0 -

Tracfone App won't open.
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vikkr    •   430 days ago  # + 0 -

Ever since Verizon took over my battery drains faster than ever. about 2 months ago started
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eli    •   435 days ago  # + 0 -

tracfone website eror in israel
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Guest    •   466 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

can't get to my account.....keep getting same error EVERY TIME!
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Donald    •   481 days ago  # + 0 -

Call not Sent - this has got way past old. Makes 1 call after rebooting phone - then Nothing. Nobody knows how to fix this!
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Pettet    •   481 days ago  # + 0 -
Refuse to Activate

This has been going on for 3 Days and nobody at TracFone will fix anything - only repeat the same steps a hundred times with no difference effect. The "Supervisor" Ryan wouldn't even let him speak to HIS BOSS! Said it's Impossible! Those phones are Junk !
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Guest    •   481 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Husband has been trying to activate my mother in laws phone for 3 days and all he's getting is a Run Around from the Provider Techs. Even the Supervisor can't fix anything. Those phones are pure junk !!
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Terry    •   481 days ago  # + 0 -
So many problems with Tracfone!

Incredibly frustrating that I'm out of data and have been unable to purchase any more d/t the website not working right for the last 2 days! Come on guys, get it together! Have had so many problems with Tracfone... time to look for a new carrier.
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three dawgs    •   482 days ago  # + 0 -

hunt the top executives, owners, board members. Once encountered, open a large can of medieval and administer it with extreme prejudice.
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Guest    •   483 days ago  # + 0 -
★ ★ ★ ★ ★

i can talk to a person when i have a problem
there web site easy to use
affordable plans and phones
thank you
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Stan Parker    •   494 days ago  # + 0 -

Can't make or receive calls
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Ann    •   525 days ago  # + 0 -

Want to upgrade but get cannot verify message
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Wyocamper    •   537 days ago  # + 0 -

Cannot log in to account; keeps saying they cannot verify my info whether I use my phone number or email address; keeps saying try again
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Guest    •   540 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

cannot log into my account and customer service is totally useless
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Beaver    •   561 days ago  # + 0 -
Website

I have not been able to use my tracfone app and almost 2 months I have called several times no one can help me and it will not resolve itself nothing works doesn't recognize my emi number doesn't recognize my name doesn't recognize my email it says login failed try again blah blah blah blah blah
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San    •   565 days ago  # + 1 -

No way to get balance! Text doesn't work, all won't let me in without password which I've never had, website says I don't have any devices!
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Sandra    •   567 days ago  # + 1 -

Can't get update on app..4 days..What's up!
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Guest    •   576 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

App isn't working
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Guest    •   578 days ago  # + 2 -
★ ★ ☆ ☆ ☆

My account app doesn't work Fix the dern app hasn't worked for 4 days!!!!!!!!!!!!!!!!!!!!!!!!!!!.
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Guest    •   580 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

can't login to app. have called four times and no one can sort this out, they tell me that they will call me back but don't. ugh. terrible service.
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Guest    •   584 days ago  # + 0 -

Tracfone Website and App not working. Shows I have no active lines, which is not true. I'm on auto-pay.
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Guest    •   586 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

I'VE BEEN A BEEN TRACFONE CUSTOMER NOW FOR OVER 20 YEARS , ALL OF A SUDDEN I'VE BEEN UNABLE TO LOG IN TO MY ACCOUNT ON THE WEBSITE OR THE MOBILE APP. I KEEP GETTING NO ACCOUNT FOUND !!!
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Guest    •   593 days ago  # + 0 -
★ ★ ☆ ☆ ☆

It used to be good but now I spend hours with customer service yet get no help. I'm thinking of changing carriers.
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Guest    •   608 days ago  # + -1 -
★ ★ ★ ☆ ☆

Highest of appreciation to any participant playing a role in discounted phone and plan. I believe the lack of four or five stars must be attributed to the quality of this phone more so than the carrier.... Difficult to complain much when services are no cost
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Tabby    •   614 days ago  # + 0 -

Me and my mom both are having issues with our phones, I can't text and she can't text or call.
TracFone sucks
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Guest    •   622 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

this bullshit, on feb 28th at 930 am i bought more airtime for my phone, i shut my phone off and restarted it and no signals bars at all, and to this minute 37hours later still no service. i called tracfone and waited on hold from call after call to many times.i checked my account form tracfone it shows my plan i bought and time,tracfone is tell 1000's of people to restart and reset thier phones every 2hours, but this is working,the problem is from tracto the relay tower to us..this is a coast to coast problem. i call 2 local news channls to see what happens now. services is out in indiana...
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M Dahlgren    •   622 days ago  # + 0 -
Anger

My service for my tracfone has been out for over 24 hours and tec sapport is no help. I bought min online and payment went thru but wont add the min to my phone and says i have no service. Been with tracfone for yrs and habe never had this much problems.
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Guest    •   643 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Have nothing but problems connection new phone
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Guest    •   661 days ago  # + 1 -
★ ★ ★ ☆ ☆

Can't login says my password isn't good.
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kathy d.    •   673 days ago  # + 0 -
tracphone locked up

my phone totally locked up this afternoon for no reason talked to a tec for an hour and still could not get it unlocked. all i have is date and time an a lock on bottom of the screan. swipping the lock takes me to an emergency key pad wanting a password. what am i to do now?
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Guest    •   676 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Constant service interruptions
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Guest    •   676 days ago  # + -1 -
★ ★ ☆ ☆ ☆

No service sice 01-02-23. Many calls. Always told it would be in 2hrs. Then 4 hrs. On day 4 they said 24 hours. Im ready to say. Seee yaaa
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chris    •   679 days ago  # + 1 -

my track phone has been down since 1pm today take calls in but cant call out whatsa going on
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CARL    •   679 days ago  # + 1 -
NO CELL SERVICES

Jan 3 2023 No cell service all day, unable to get information on why there is an outage in Ohio. Great new year, same old sorry service and poor notifications from Tracphone. Why can't they push an outage notification via text! 21st century but would rather use carrier pigeons to inform their customers about outages. But when it comes to payments they have NO problems using the latest technologies to get that money! SMH
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Guest    •   684 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The site is unresponsive and does not have an error message to make this clear.
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Wayne Macintosh    •   691 days ago  # + 1 -

Woke up with no service. I have auto pay and bill was paid for 12 months. Can’t access website. Keep getting security violation notice.
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Guest    •   714 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I just want to add minutes the web site will not let me do anything.
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Guest    •   741 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Website stinks. customer service is worse!
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Guest    •   745 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No log in to account - tells me phone number not valid
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Guest    •   758 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

this outfit had good service for me, but after being bought out by the most evil assholes on the planet, tracfone now sucks shit. Cant login, cant find shit...
SCREW YOU VERIZON
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Patty P    •   759 days ago  # + 0 -

What is going on w tracfone. I bought a new iphone 14 pro max. 2 days trying to transfer number. Im still waiting for a call back. Agents are USELESS. I have unlimited text, minutes & data and someone told me she couldnt help because issues w comp WTF?? Also ready to take my business to another company
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Guest    •   795 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cheap but useless. That's what you're in for. Is it any different at apple or goofle?
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Noel    •   797 days ago  # + 0 -

My data won’t work.
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Guest    •   802 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to log into account for past month. Contacting them is difficult, takes a long time (about an hour last month and again this month) and isn't fixing the actual problem. Won't be a customer much longer.
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Buffy    •   802 days ago  # + 0 -

Haven't been able to log into my account to refill my plan for a month now
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Guest    •   802 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Caught in an endless loop of trying to log-in to no avail, which is the only way I can check the account, because the phone isn't working.
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Guest    •   808 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Awful site. Made me go through "Are you a Robot" several times in a row, and then didn't let me progress anyway, forcing me to reload page and do it again.
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Guest    •   817 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Always slow
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Keats    •   832 days ago  # + 1 -

STILL cannot get into my log in to refill my plan after two weeks. PLEASE HELP.
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Guest    •   833 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Login at website hasn't worked for 5 days as of 7/28/22.
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Lauren    •   835 days ago  # + 0 -

I've been trying to upgrade my sons phone for 2 weeks. Haven't been able to log in for a week and a half, I did the online support chat, and nothing. Called and had them put a ticket in last Wednesday. They said it should work in 24 hours, it's Sunday and still doesn't work. Tried uninstalling and reinstalling the app.
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Guest    •   836 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

have not been able to logon to tracfone.com since april 2022. DL 7/29/2022
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Guest    •   836 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to contact though website. Un!able to make contact with 1-866-667-6437 as requested by Tracfone. Giving you a rating of .
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Mary J    •   838 days ago  # + 0 -

Just tried to log in, same issues as everyone else. Started chat w customer service…he said he was waiting for his system to come up. Meantime I did it through shop and I think it worked. But the cs rep is checking on it…..waiting….waiting
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Guest    •   838 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log in to my account and tried to add service last night but still nothing
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Ievalita    •   838 days ago  # + 0 -

haven't been able to login for over 2 weeks now. Just spoke to another CSR who doesn't seem to understand ...she told me she'll "elevate my ticket" and that it should be working Monday. This was the same response I got 2 weeks ago. Nothing is working.

The app also is down. I get an error code of over 40 numbers ... they don't know what they're doing.

¯\_(ツ)_/¯
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Desiree    •   841 days ago  # + 1 -

Cannot log in to my account I login in and it brings me right back to login!!! I need to check my balance!
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Guest    •   842 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Website is broken. They apparently do not care.
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Guest    •   842 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Did the Globalist Agenda obliterate TracFone (i.e.:"track-you-by-phone") mobile service today??? An outage is supposed to be temporary, but a complete service outage over a period of weeks?!?!? TF must have made E. Musk very vindictive.????
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katie    •   843 days ago  # + 0 -

chat was no help. Can't login to my account. They had me clear everything tried on my laptop and my phone. Did a work around to get more data. Click on shop entered my phone and shopped. It worked. They need to get their crap together.
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Nieves    •   843 days ago  # + 1 -

Haven’t been able to login to my account for 4 days now. I do the captcha, and it brings me right back to do captcha again. Have used multiple devices and browsers, the issue remains, I’ve cleared cookies, restarted multiple devices, and nothing. Tracfone CSR have no idea what is wrong when contacted.
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Rich in Illinois    •   845 days ago  # + 0 -

Tracfone website is terrible, can't sign in. customer for 8 years. Did get a response on the text service 611. but rooked out of a years fee instead of getting more minutes. Today it is not accessible....Going to see about consumer celluar....or lively
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joe    •   845 days ago  # + 0 -

entering phone number since it don't like email address. can't get past 'not robot'.
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Guest    •   845 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Their app and website do not work.
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Joy in WI    •   845 days ago  # + 1 -

First the app went kaput (was a great app, I used it a lot before it stopped working). Now the website is down, have tried various ways to get on but still it won't go further than "I'm not a robot." I have a lot of minutes and don't want to change service, but this is ridiculous.
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PA Sandy    •   846 days ago  # + 0 -

Still cannot log into Tracfone. Can't get past "I'm not a robot" checkbox. Check the box, click continue, and it goes back to the checkbox. Tried on PC & on phone.
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in PA    •   846 days ago  # + 0 -

Couldn't log in, had to reset password,
Received various "alert: cannot validate information at this time" pop ups
Finally got password reset, and then had to wait an hour for log in to work, and now getting " alert: we apologize, but we cannot process your transaction at this time" over just my devices screen, I haven't even tried to buy anything yet.
Had problem on both mobile site and desktop site.
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BB    •   847 days ago  # + 0 -

Was able to log into our account but cannot access any of the 16 tracfones we have to purchase another plan before the contract is over. Had a hard time trying to get chat to work but once it did the person said they couldn't help me.??? What? I called and the person I spoke with couldn't help me either and said they'd call me back the next day with answers.....I'm still waiting for that call........it's been two days now. Last time I didn't get a call back either. What is going on?
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Jim S    •   848 days ago  # + 0 -

DITTO !
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Dave    •   852 days ago  # + 0 -

I also have been unable to log into my account on the TC website over the past 2 months -can't get past the "I am not a robot". However, I was able to log in and buy airtime using the TC app on my smartphone, but could not find an option to buy more than one card at a time, whereas the website allowed purchase of multiple cards on a single order. Had to place 4 separate orders for the airtime cards I wanted.
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Judy    •   852 days ago  # + 1 -

Unable to log in to my account and transaction can't be completed
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Guest    •   854 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website won't let me buy airtime
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Sharon    •   857 days ago  # + 0 -

No matter what I try to do on the site I keep getting a pop up box saying that my transaction cannot be completed.
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Kathy Fehrman    •   861 days ago  # + 0 -

Same thing, worked great for years until last update 2 months ago. Have spent hours on the phone trying to get it working again. I really feel that Verizon is messing with the service. And customer service is painful to get a real person. And usually requires me to call them on a different phone to fix an issue, which is a major issue.
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Mary Nafe    •   864 days ago  # + 0 -

I have had my phone for 6 years, for the past 2 weeks, I cannot access my account.
717-669-9537
Mary Kay Nafe
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Bim    •   865 days ago  # + 0 -

Same as SYL. Can't get through to Tracfone by phone or log in to the website. Verizon is obviously running it into the ground
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syl    •   866 days ago  # + 0 -

Cant call anyone at Tracfone or login to website. Annoying
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Guest    •   867 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

You cannot get service renewed without taking 2-4 days if then. Trying different browsers and the phone app. They are really sucking!!
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Guest    •   869 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

.....cannot even get to chat and when you do they just say, "contact us later" crap
Tracfone used to be a good service....what happened?
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Guest    •   870 days ago  # + 0 -
★ ★ ☆ ☆ ☆

It is terrible and do not get answeres My texting receiving and sending is always down
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Guest    •   887 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I see the destruction ot TF has been going on for months! I now think Verizon bought TF to destroy/eliminate it. ZERO effort to communicate with customers. I'M DONE!!!
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Guest    •   887 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Destroyed by Verizon!!!!!!
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DM    •   887 days ago  # + 0 -

Theft!! Fifteen years with TF and now cannot call or text and my business suffers. Totally unable to communicate with this company now. When people try to call, they get a message saying my number doesn't exist!! Where the hell is Verizon (garbage!)? Where is the FCC? Class action anyone?
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Therese    •   888 days ago  # + 0 -

Keep getting "renew plan" on my tracfone, but I can't log into my account and CC payment has been on "pending" since yesterday.
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Guest    •   889 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Site STAYS DOWN can not log in
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DM    •   889 days ago  # + 0 -

WHY don't these people issue a statement!!!!??? There is obviously a major problem(s)!! Hey Verizon.....are you MORONS listening?
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MH    •   889 days ago  # + 0 -

Tried every browser, trick etc and can't get into the site. forum not working either
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Lilly    •   892 days ago  # + 0 -

I can't "log in" when it won't let me use the same info I've always used. This means I can't get into my bank account since they say they've sent me the magic number but it doesn't show up on the phone.
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Guest    •   892 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can't use my bank account because they insist in sending the magic number to a tracfone cell phone that no longer works!
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Guest    •   894 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log in.
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San Jose, CA    •   901 days ago  # + 0 -

The Tracfone website needs work! Login problems, meaningless information displayed, etc,

The web master is 3rd rate period!

Thanks but not really -
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Guest    •   903 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Marginal customer service and website effectiveness
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Guest    •   903 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can't access my account. The email to reset my password sends me a link to a 404 page and the tech support line sends me a default password but it never arrives in my email inbox. I am locked out. Thinking about switching but need to keep my current phone number.
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Guest    •   909 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Used to be easy to log 7n. I can no longer log in
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Guest    •   914 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cannot make any calls, I cannot sign onto their website and they do not answer my calls............ however, they did accept payment for me to purchase more minutes.
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Rumi    •   922 days ago  # + 0 -

I couldn't get past the catpcha thing but when I switched browsers, it went right through. How silly.
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Guest    •   922 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website is hot garbage. You can't do anything on there. The captcha system is so broken that it gives an error and won't let you do anything. You can't buy data. You can't chat with help. You can barely log in and that's it. Bravo, guys.
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Mary Jo    •   931 days ago  # + 0 -

Try to access site on Chromebook. Click on "My Account" or any of the items at top of page and nothing happens. Just sits there. Cannot access my account.
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Guest    •   931 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Your website still not working via laptops and chromebooks for months and nothing is being done by IT coders.
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Guest    •   933 days ago  # + 0 -
★ ★ ★ ☆ ☆

Trying to switch service to new phone and it's not working. Went to website and called . Apparently you tracfone are having issues. Really need to get this done old phone as issues.
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Peter    •   933 days ago  # + 0 -

Been trying to activate new phone, reach final step. Will not finish set up, called and got message website was experiencing temporary issue. And to try again later
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Katielin    •   933 days ago  # + 0 -

Also, has anyone tried going into a Tracfone store or Walmart to have minutes and days added?

And if so, does a Tracfone store, Walmart or prepaidbill.com do your transaction for you online using your payment data that you normally used online on tracfone.com? And if you know, does it update your days, minutes on your cell?

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Katielin    •   933 days ago  # + 0 -

Has anyone tried adding minutes using prepaidbill.com? It displays all the plans that we all have BUT CAN'T ACCESS on tracfone,com.

Does anyone know if tello cell phone company is any good?
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Guest    •   933 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Being trying to access tracfone.com since 3/7. They customer service and incompetence is as bad as it gets. At least the Philippines are employed. Can I give minus ratings?
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Less Angry Now.    •   934 days ago  # + 0 -

Been trying to get past "I am not a robot" for a month. One other comment on here set me straight. Been using Firefox forever it seems and tried going to Tracfone through Microsoft Edge. Worked perfectly with no issues at all. Maybe Firefox won't work for this site anymore!
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Guest    •   936 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot log in. April 19 - 21, 2022
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Anti monopoly supporter    •   937 days ago  # + 0 -

Texting works. Ringer works. Just no completed connections or website chat. Verizon call back will not connect.
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Cassie H.    •   937 days ago  # + 0 -

The website hasn't worked for me for several weeks. I've talked to a tech person (not back end programming but phone tech help) and a regular customer service rep and neither person was very helpful. The tech person acknowledged complaints but they still haven't fixed the issue. I can buy what I need via the app but the website doesn't work for me at all.
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Sue R.    •   938 days ago  # + 0 -

I can get onto the Tracfone app, but I can't 'buy airtime for a friend'. My granddaughter needs minutes. I've always done it in the past. Now, when I tap BUY AIRTIME it goes back to the home page & buffers or just knocks me off the app. I've gotten text add-ons & data add-ons thru walmart.com. it is delivered digitally within an hour of purchase. If I could get the minutes add-on, I wouldn't bother with purchasing thru the Tracfone app.
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website issues    •   939 days ago  # + 0 -

I had trouble getting into the website on firefox, seemed to clear up when I switched to edge, so may be browser dependent somehow.
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Guest    •   942 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Haven't been able to get into my account for weeks. Can't get a new phone activated.
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Nicole    •   942 days ago  # + 0 -

Seeing all of the comments about login issues and other problems at least lets me know I'm not alone in my frustrations with TracFone! Lost service suddenly a few days ago and can't get any assistance. Chatbot is a joke and the customer service number has been having technical difficulties since yesterday 4/14/22. I've been unable to get to my account for weeks now and can't make a new one. TracFone will be losing thousands of people if this mess continues!
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Peggy    •   943 days ago  # + 0 -

Moving off of Tracfone is as frustrating as the lack of service (no phone, no text). The run around is ludacris. The have not been able to: find my account, verify the card that the monthly auto pay has been deducted from for over a year, they sold me another sim card that would supposedly fix the no phone and no text problem, email to the verified on record email address has not worked and now attempting to change my service to another a carrier has become a nightmare. I can not begin to say how frustrated I am and have no idea of the total HOURS I have spent on hold!!
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Robert    •   944 days ago  # + 0 -

I also cannot get into my account or purchase air time. The recommended control F5 thing did absolutely nothing for me. This was the last straw for me. The Tracfone website has always been glitchy, but now it's simply worthless. I cannot even sign in or start a chat with the helpline. After 15 years with Tracfone, I am moving on to a different provider. Thanks, Verizon! Way to go, well, unless Verizon is trying to destroy Tracfone on purpose.
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Guest    •   945 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Three days ago I finally got to speak with Customer Service after trying the web site for 3 days. they could not explain why the web site wasn't working. I was trying to add another years service to my wife's phone and this was even difficult to get across to the Rep. I had done this for my Tracfone in March and the web site was complete different and easier to navigate. I guess it's time to search for another service.
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Anne    •   946 days ago  # + 0 -

Have been trying to get on website to buy data for 1 week, WTF is going on? Tracfone is garbage ever since Verizon bought it
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Cate    •   947 days ago  # + 0 -

I buy my unlimited talk and text at Wal-Mart each month. Tracfone now doesn't give the full 30 days. Used to be a text saying 10 days left, then 3. Now 10 days ahead it says time to add my 30 days. Browser now never works to even see my limit. Big corporations have bought out the little guys that had good service. Now there is no where to go to. Want to ditch my phone for good.
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Brian    •   949 days ago  # + 0 -

"Happy" to see I am not alone. I am now looking at moving off of Tracfone.
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Guest    •   950 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

can't log into my account on website
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Ron    •   951 days ago  # + 0 -

Tracfone needs to be reported to the FCC (or other appropriate authority). The Tracfone website has obviously been hacked, possibly controlled by these "bad actors", and they're doing nothing about it. Putting a notice on the website doesn't fix an ongoing problem. I used the Chat service on the site earlier today and there were numerous red flags in my brief chat with them, it seemed like it was one of the "bad actors" behind the chat. REPORT!
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Guest    •   951 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrible sketchy company, even worse customer service.
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Linda, San Jose, CA    •   954 days ago  # + 0 -

I have been trying on and off for approximately 3 weeks to get on with Tracfone. I have been a customer since 2013 and have not had problems. Now when I log in, get a message that no transactions can be conducted at this time and giving an 800 number, which is just a recording. They did post a security alert March 14 ? indicating that some "'bad actors' had gained access to a limited number of customer accounts and, in some cases, fraudulently transferring, or porting out, mobile telephone numbers to other carriers". They also stated these hackers may have had access to customers name, address, etc. Tracfone site indicated they have tried to contact customers by email if it's available to them. Also stated customers should contact Tracfone if they experience any problems with their phones, such as an unexplained loss of service. We tried yesterday to log in again, but still cannot conduct a transaction, or even use the chat feature. The 800 number is still a recording. I hope this is helpful. We will try some of the suggestions we've read here and see if it helps. Thanks very much,
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tom in fla    •   957 days ago  # + 0 -

Just did a CONTRL F5 (as suggested below) to clear Browser , and the website worked as normal for me. Thanks
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tom in fla    •   957 days ago  # + 0 -

Haven't been able to make the website work for over a week? I try to log in on my account and get error message 'technical difficulties'. I was able to load minutes via telephone last week with a minimal wait. Seems odd that data related company cant keep a website up?
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Sherry    •   958 days ago  # + 0 -

Been trying to buy time n getting no where on the web site
Keeps just recycling "I am not a robot".
Extremely annoying! What is going on??
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Guest    •   958 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

On hold over 30 min on hold w/ Customer Service
Cannot log into Tracfone.com
All ways some goofy thing with Tracfone. I am really getting tired of it.
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john    •   958 days ago  # + 0 -

Can't log into Tracfone.com NO answer at Customer Service been waiting on hold 30 min
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Guest    •   958 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot log into website. Always something going on w/ TRACFONE, and never good. I cannot log into the website. Tracfone.com
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Website not working for over two weeks    •   959 days ago  # + 0 -

Website is not working for over two weeks. Can not sign in to my account.
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no data no money    •   961 days ago  # + 0 -

Same in Fairfax county va- paid for data but it won't show up. Tried using visa and rewards points charged $10 and 1,000 points I should have 2gb but no data on wifi now. Good luck everyone else I'm moving on to another carrier i feel sorry for those that need their phone for work like me! No data= can't work good job TracFone. / S ????
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Scammed by Tracfone    •   963 days ago  # + 0 -

Horrible scam. Kept telling me to buy more data when I had plenty. Spent hours waiting to talk to someone only for them to say they were going to transfer me and then dropped my call. Horrible.
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Guest    •   963 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

spent 4 hours total on hold. never got to anyone who could help me. each representative just repeated what the last said. So unhelpful. I had two calls dropped after waiting for hours when they said they were transferring me. Ended up being tricked into buying more data because the text said I needed it, but I had plenty. Horrible
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Sick of Tracfone    •   963 days ago  # + -1 -

Having multiple issues. Website error messages galore. Tried to text 611611 & received text that my service is inactive. Tried auto chat--was sent code by email & when I enter it, I'm sent another code by email over & over & over again. Tried to live chat & found no way to submit info after filling in my details--no button & hitting enter does nothing but activate drop down menu.
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Cindy P    •   964 days ago  # + 0 -

I am having the same problem as ke below my comment with same error code. This is for me as well the only website I am having issues with on my PC. I am not able to see my account info on my phone either when I try yo update the minutes and text I have available. Also could someone advise me what kind of card to buy. I had to upgrade to the LG premier pro phone. I bought an older card and it gave me 220 calls so much data and only 30 some texts. I do not want the data but would like more texts for my money.
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Donna    •   964 days ago  # + 0 -

Receiving error code 15. Cannot access the website or account.
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ke    •   964 days ago  # + 0 -

Website give error 15 code and the app when trying to log in says response failure. these are the only website and app that I am having issues with.
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Guest    •   966 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

You cannot reach a person voice or chat.
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Ch58    •   967 days ago  # + 0 -

I have been trying to log in and it won' t let me. I forgot my password but it doesn't show me where to change it
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rcm999    •   971 days ago  # + 0 -

Main site is working, but rewards and add-time are down with a 404 error
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Guest    •   972 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Worthless customer service and tech support is anything but,,,,if you can understand anything they say,
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Joe B    •   974 days ago  # + 0 -

I've been trying to add data to my account from www.tracfone.com. I keep getting various strange problems - "We cannot accept your transaction", or "Invalid Entry" to mu phone number. This also was happening on Thursday 2/10,
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Guest    •   975 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Since 3/7/22 have had no dial service can't get thru to any helpful tech support, when I do get thru to someone they transfer me and I get hung up on ...
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tmodel    •   984 days ago  # + 0 -

I am not able to purchase minutes at the "improved" website, even though I have done so frequently and as recently as Feb 04, 2022. Site freezes upon entry of requested data. On line chat declares that no help is available.
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Guest    •   986 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Takes over 1 hour for customer service to answer , and still cant fix my
Problem , Why I am Unable to make or Receive calls . I have Medical Problems and need a Phone that Works .
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Liz    •   1001 days ago  # + 0 -

Get Error 15 when trying to get tracfone.com on Fire
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Robert M    •   1006 days ago  # + 0 -

Tried activating new phone and seem to hit dead ends everywhere with button pushes not doing anything. Was trying to transfer old number but gave up on that and tried just creating a new account with new number. Still didnt work. Same thing, you get to a point and button pushes dont work.
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Guest    •   1050 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The Tracfone website doesn't even recognize my phone numbers. It say's there not valid. I then entered the phones serial numbers, and it still says they are not valid either.
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Gabera    •   1170 days ago  # + 0 -

I have tried several times over the past few days to "re up" my service via website. No luck! After selecting service plan, nothing happens when I press process payment. In the meantime, TracFone is deducting data minutes from my current plan while I'm stuck in limbo.
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